BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys

[iqnaul]

Hi all, I have a laptop using Windows 7 Professional Edition x64, with i5 Processor, 4Gb of RAM, 500Gb HDD, and dual switchable graphic display (Intel HD 3000 and AMD Radeon). I got several BSOD when I logon to my desktop, first is when I opened firefox it come the Bad_Pool_Header BSOD and then the system restarted and when I logon it shows win32k.sys BSOD.
I restart my system and enter safe mode, running the sfc as described in several threads which I read in sevenforums everything is OK (I ran it several times) then I enable the verifier, restart my system normally and I get HIDClass.sys BSOD.

I thought my bluetooth/wifi driver cause the BSOD but I'm not really sure, now I turn off my wifi and bluetooth and the system runs normally. I need help I include my SF Test result

Thank you

 

[Arc]

Welcome aboard.

The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.

For the USB ports, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.

 

[iqnaul]

Welcome aboard.

The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.

For the USB ports, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.

Okay, I'm working on it right now. While I waiting for the reply in this post, I got Bad_Pool_Header BSOD I Attach the files

 

[Arc]

Let us know the results when the steps are done

 

[iqnaul]

Let us know the results when the steps are done

I already did all the steps, the computer runs normally for an hour with the wifi is turned on, then I started to browsing with firefox +/- 5minutes the Bad_Pool_Header BSOD come again do you have any suggestion Arc?

 

[Arc]

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[iqnaul]

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

okay I'm doing it right now

 

[iqnaul]

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

The BSOD comes again, here is the files

 

[Arc]

Do you have any USB device plugged in?

 

[iqnaul]

Do you have any USB device plugged in?

nope, I don't have any USB device plugged in

 

[Arc]

At this particular point I am out of idea. I need to ask for more help. Wait a bit .... I think some better opinion will be available.

And, you may disable verifier, as it is giving the same results with verifier enabled or disabled.

 

[iqnaul]

At this particular point I am out of idea. I need to ask for more help. Wait a bit .... I think some better opinion will be available.

Okay, thanks for your attention I'm really frustrated here

 

[Britton30]

You might give this Dell Support site a try. Pay attention for USB or touchpad driver updates, the HIDsys refers to mouse, keyboard or touchpad.
Support for Home Users | Dell US

 

[iqnaul]

You might give this Dell Support site a try. Pay attention for USB or touchpad driver updates, the HIDsys refers to mouse, keyboard or touchpad.
Support for Home Users | Dell US

okay I'll try it. But the BSOD will always come if I'm using my firefox

 

[Arc]

As a test, remove these two.

• Bluetooth Device (Personal Area Network)
• HUAWEI Mobile Connect - 3G Network Card

Update this two:

• Intel® Wireless WiFi Link Adapter from Intel® Customer Support
• Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC from Realtek

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Use Microsoft Security Essentials.
Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.


Does it change anything?

 

[iqnaul]

As a test, remove these two.

• Bluetooth Device (Personal Area Network)
• HUAWEI Mobile Connect - 3G Network Card

Update this two:

• Intel® Wireless WiFi Link Adapter from Intel® Customer Support
• Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC from Realtek

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Use Microsoft Security Essentials.
Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.


Does it change anything?

alright, I'm doing it right now

 

[Britton30]

You might give this Dell Support site a try. Pay attention for USB or touchpad driver updates, the HIDsys refers to mouse, keyboard or touchpad.
Support for Home Users | Dell US

okay I'll try it. But the BSOD will always come if I'm using my firefox

Use IE then? Try uninstalling FF until the issue is resolved.

 

[iqnaul]

The system is normal for a day, but when I'm using my firefox the BSOD comes again it says "System_Service_Exception" I think I will uninstall my FF. Does anyone know why this can happened?

 

[F5ing]

A corrupted install, maybe? Run for awhile without it to see what happens. Then reinstall and see...

 

[Arc]

Have a try? Waterfox - The fastest 64-bit variant of Firefox on the web.