Solved BSOD Restart, Watching DVD, Incomplete Start

[Yiotis82]

Hello,

1) It restarted itself I believe after it entered windows, then it prompted safe mode because the PC wasn't turned off properly.
2) While watching a DVD with PowerDVD 12 the screen and sound froze. I let it by itself and in more than 4 minutes it restarted on it’s own.1st dump 22-Jun-13
3) Pushed the button to turn on the PC and as soon as it sent the signal to the monitor to turn on it restarted itself but the monitor wasn’t turned on. I pushed the restart button. 2nd dump 25-Jun-13

Hope the events help you , I also uploaded the zip file from SF_Diagnostic_Tool

Thank you,

Panayiotis

 

[koolkat77]

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

BSOD BUGCHECK SUMMARY

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Yiotis82\SF_25-06-2013\062513-8533-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02c08000 PsLoadedModuleList = 0xfffff800`02e4c670
Debug session time: Tue Jun 25 10:17:00.266 2013 (UTC + 6:00)
System Uptime: 0 days 0:10:15.796
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {403, fffff6800003bc18, 89f000009fc0c867, bffff6800003bc18}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+320ec )

Followup: MachineOwner
---------

 

[Yiotis82]

After 2 Passes

I had to download memtset from this website Memtest86 - Download now!
to make it work.

2 Passes and needed 2 hours and 25 minutes for 8GB ram, very slow.

It found no errors anyway but I wont make anymore passes, it takes too long.

If I had faulty RAM it would have shown when I work with photoshop. I use 5GB of it.

Thank you for the effort.

 

[Yiotis82]

While using Firefox

Hello,

It happened again when Mozilla Firefox was straggling with a website, which I use more than 12 hours per day.

I removed adobe flash cause when the version 11.7.700.224 was installed I had issues while watching videos or with google ads. It was freezing for a bit.

I ran wise unistaller and it must have deleted the minidump of the blue screen even thought I selected no to delete it.

You need the dump to make a judgment right?
I uploaded the new zip file anyway

Thank you

 

[Yiotis82]

Dump

Yes I told you

 

[koolkat77]

Sorry I was at work I did not read correctly.

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• :info: For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type

sfc /scannow

and hit enter.

Virus check
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

 

[Yiotis82]

2 Screen shots

I couldn't find OCZ software for a drive test.

1st screen shot from crystalinfo, hopes is what you asked for.
2nd from the sfc scan

Thank you

 

[koolkat77]

Is the firmware of the SSD up to date?

 

[Yiotis82]

SSD

i bought the drive on october haven't made any firmware updates cause it will delete my data. and since the drive runs fast and with no issues.

from crystal info it shows 1.3

 

[koolkat77]

Okay if you get BSOD's upload the updated zip file.

 

[Yiotis82]

Pc froze after 6 days from last BSOD

My Pc froze with firefox 21.0 (haven't done the update) and 1 tab open while refreshing a page which I do multiple times per day. Waited 6 minutes then pushed my self restart. No blue screen.

Added an image to show how many icons I have in my task bar every time.

After the bluescreens I removed adobe flash and installed new drivers of my vga card. Also I ordered a newer vga and I will install it even if I don't have any BSOD.

 

[koolkat77]

Have you reduced start up items

 

[Yiotis82]

More info

I don't have any startup items, the folder is empty.

Also I uploaded an image on my previous post to show that my taskbar has very few icons.

Forgot to tell you that the PC was ON for 22 minutes when it froze. Only the firefox was working and 1 tab.
The tab did had much load. Probably 200kb

 

[essenbe]

Yiotis82, this is not supposed to be a destructive firmware update, but as always anything can happen. According to OCZ it is not destructive. You can download the firmware and the guide from the OCZ web site. They normally issue new firmware to solve problems people are having with their SSD. Many BSODs are caused by not updating firmware, which may be your case. Read the instructions and let us know what you think.

 

[Yiotis82]

SSD

I have been using the SSD drive and win7 since late december 2012, this problems started when adobe flash version 11.7.700.224 started this last 2 months freezing my videos or even ads.

Are you sure that is my drive? cause when I have heavy load on my PC I don't get BSOD or windows freeze.


OCZ
Warning: This is NOT a Destructive Flash for firmware version 1.4 and newer. This is a Destructive Flash for firmware version 1.3 & 1.4RC, back up all data on SSD. Proceeding with this update will result in complete loss of data on the SSD.


My version is 1.3 so it will delete all my files. it's my main drive with win7 on it

 

[Yiotis82]

New restart

Just for the record

It restarted itself but I wasn't in front of the PC, Firefox was open with 1 tab, excel, and 1 windows folder.

no minidump

 

[Yiotis82]

New BSOD

I had bluescreens when I was using firefox at the same website. 1st was on the 15th of july but dump didn't had the time to complete, I figured it out after disabling automatic restart when windows didn't respond.

Today was the 2nd bluescreen, I have the dump file included now and I have a picture of the blue screen.

 

[koolkat77]

Uninstall your current antivirus as it could be contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free​

• :info: Do not start the trial version of MalwareBytes
  
  

You may also take a look at:

Good & Free System Security Combination​

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
​

Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors​

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

:info: Pay close attention to part 3 of the tutorial "If you have errors"

   Tip

• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Loading Dump File [C:\Users\USER\Downloads\Compressed\Yiotis_82\SF_17-07-2013\071713-8486-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02c5d000 PsLoadedModuleList = 0xfffff800`02ea1670
Debug session time: Wed Jul 17 10:12:29.082 2013 (UTC + 6:00)
System Uptime: 0 days 0:16:25.471
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc000001d, fffff80002cec56d, 2, fffffa8006901700}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff80002cec56d, The address that the exception occurred at
Arg3: 0000000000000002, Parameter 0 of the exception
Arg4: fffffa8006901700, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nt!MiInitializePfn+11d
fffff800`02cec56d f00ffa6f10      lock psubd mm5,mmword ptr [rdi+10h]

BUGCHECK_STR:  0x1E_c000001d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d26a88 to fffff80002cdbfc0

FAILED_INSTRUCTION_ADDRESS: 
nt!MiInitializePfn+11d
fffff800`02cec56d f00ffa6f10      lock psubd mm5,mmword ptr [rdi+10h]

STACK_TEXT:  
fffff880`083b8068 fffff800`02d26a88 : 00000000`0000001e ffffffff`c000001d fffff800`02cec56d 00000000`00000002 : nt!KeBugCheckEx
fffff880`083b8070 fffff800`02cdb642 : fffff880`083b8848 00000000`00000005 fffff880`083b88f0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x487ad
fffff880`083b8710 fffff800`02cd979f : fffff880`083b88f0 00000000`00000002 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`083b88f0 fffff800`02cec56d : 00000000`0793f901 fffff800`02cfa1c1 00000000`00000001 00000000`00010000 : nt!KiInvalidOpcodeFault+0x11f
fffff880`083b8a80 fffff800`02ce8c6d : fffffa80`01fa4ae0 fffff880`083b8b40 fffff880`083b8c20 00000000`00000000 : nt!MiInitializePfn+0x11d
fffff880`083b8ac0 fffff800`02cda0ee : 00000000`00000001 00000000`00a70000 00000000`00000001 00000000`0033c494 : nt!MmAccessFault+0xa7d
fffff880`083b8c20 00000000`71f01ed7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0033c424 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x71f01ed7


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
19 errors : !nt (fffff80002cec0cf-fffff80002cecf4f)
fffff80002cec0c0  80  05  00  00  48  c1  e8  09  83  cf  01  48  23  c1  48 *f9 ....H......H#.H.
...
fffff80002cec150  b7  e9  44  23  e8  41  0f *f7  c4  44  0b  e8  48  8b  05  95 ..D#.A...D..H...
...
fffff80002cec2d0  75  6c  4a  8b  04  c8  4c *cb  c1  48  83  c1  40  48  3b  c1 ulJ...L..H..@H;.
...
fffff80002cec560  44  0f  20  c6  b8  02  00  00  00  44  0f  22  c0  f0  0f *fa D. ......D."....
...
fffff80002cec6e0  00  00  41  be  01  00  00  00  49  bf  ab  aa  aa  aa  aa *ea ..A.....I.......
fffff80002cec6f0  aa  2a  48  3b  f8  0f  85  10  01  00  00  0f  b6  43  1b *e8 .*H;.........C..
...
fffff80002cec740  ff  48  8b  03  48  8b  4b  08  48  83  f8  ff  74  3f  4c *cd .H..H.K.H...t?L.
...
fffff80002cec7e0  f6  e9  5a  01  00  00  48 *cd  3d  bb  04  16  00  85  ed  0f ..Z...H.=.......
...
fffff80002cec850  30  e8  1a  87  ff  ff  48 *cb  43  28  48  ff  0d  77  8a  18 0.....H.C(H..w..
...
fffff80002cec8d0  48  8d  4f  20  48  8d  54  24  30  e8  92  86  ff  ff  4a *cd H.O H.T$0.....J.
...
fffff80002cec950  52  49  b8  08  00  00  00 *c0  fa  ff  ff  48  03  c0  49 *c9 RI.........H..I.
...
fffff80002cecb40  c0  48  8b  5c  24  38  48  83  c4  20  5f  c3  83  3d  ed *ca .H.\$8H.. _..=..
...
fffff80002cecbc0  c3  48  8b  5c  24  38  48  83  c4  20  5f  c3  4c  8b  c0 *e8 .H.\$8H.. _.L...
...
fffff80002cecc40  ff  f3  48  83  ec  30  66  83  39  06  48  8b  d9  0f  85 *cd ..H..0f.9.H.....
fffff80002cecc50  28  f9  ff  0f  b6  41  47  33  d2  66  89  11  a8  20  0f *c5 (....AG3.f... ..
...
fffff80002ceccd0  cb  66  44  3b  d1  0f  85 *d3  00  00  00  44  0f  b7  53  02 .fD;.......D..S.
...
fffff80002cecd60  40  48  83  c4  30  5b  c3 *fa  02  00  00  00  eb  b8  66  41 @H..0[........fA
...
fffff80002cecf40  8b  04  25  88  01  00  00  0f  b6  88  f0  01  00  00  48 *cd ..%...........H.

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------

 

[Yiotis82]

About malware bytes, free version isn't trial?

 

[koolkat77]

Free can never be trial.