BSOD Restart

[daniellouwrens]

Hi

My PC restarted unexpectedly three times in the last two hours it was on last night, the last time it did not fully restart, the PC was running but the monitor was blank.

I have no BSOD info because the BSOD did not show, even though I have unchecked "Restart Automatically" on System Failures.

I am posting this on the same PC so it is running okay at the moment.

The DM Log Collector file has been attached.

Thanks for any help.

Regards

Daniel

 

[axe0]

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.​

In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

​

 

[daniellouwrens]

Hi

thanks for your reply.

I've updated my specs, I do not have add on cooling, and do not know what PSU I have,
how do I find out?

Cheers

Daniel

 

[axe0]

You would have to check physically.

 

[daniellouwrens]

Hi

is it possible to progress this without PSU info, I have just taken the case cover off and the
PSU is mounted behind a metal "wall" that is soldered onto the outer case and I cannot see what is
written on it, or even if anything is written on it.

To read anything on the PSU I would have to take it out which would mean disconnecting it from the HDD, DVD, the built-in extra HDD attachment mount and the motherboard.

Please let me know.

Regards

Daniel

 

[axe0]

What just came to mind, does the manufacturer provide any detail about the PSU specs?

 

[daniellouwrens]

Hi

I believe not, I don't recall any, there was a manual but I have bought and sold houses three
times since than and the manual has been mislaid in the moves.

I'll see what I can find out, give me a day or so.

Cheers

Daniel

 

[daniellouwrens]

Hi

sorry, I have found the Manual and it does not mention the PSU except to say to plug
the power cable in.

Cheers

Daniel

 

[axe0]

Could you provide the model of your system in your system specs, it'll be a stock PSU but it would come in handy to know more about it.

 

[daniellouwrens]

Hi

I have added the Model name etc into My System Specs
it is a Multimedia PC
MEDION® Akoya® E7330 D

Cheers

Daniel

 

[axe0]

Thank you

Please check if there are BIOS updates available.


Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so :ar: NVIDIA Drivers - Avoid Problems

2: kd> lmvm nvlddmkm
Browse full module list
start    end        module name
91a36000 924b2000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Nov 14 10:45:27 2016 (582987B7)
    CheckSum:         00A3835B
    ImageSize:        00A7C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[torchwood]

Hi Daniell/Axeo,
As this comps not been used since 2009, Xmas prezzy?

follow this link to update
MEDION - Enjoy tomorrow's technology today

Coral paint Pro is also hiccuping, uninstall for the moment.
so is your HP printer software

Your Updates are running under W10 mode, and shouldn't be, where did you get your install media its not the original set-up.

Roy

 

[daniellouwrens]

Thank you

Please check if there are BIOS updates available.

Hi

I have uninstalled-reinstalled the nVidia driver but I am pretty sure the BIOS version is the latest
one from 2010.
I have sent an email to ASUS to check

Cheers

Daniel

 

[daniellouwrens]

Hi Daniell/Axeo,
As this comps not been used since 2009, Xmas prezzy?

follow this link to update
MEDION - Enjoy tomorrow's technology today

Coral paint Pro is also hiccuping, uninstall for the moment.
so is your HP printer software

Your Updates are running under W10 mode, and shouldn't be, where did you get your install media its not the original set-up.

Roy

I do not understand what "Your Updates are running under W10 mode" means.

The PC has been in constant use since it was purchased, (except for two HDD failures) it had Vista home premium installed and working well until recently when I installed W7 because the Vista OS just would not install updates, they failed continually despite going through every fix I could find. (and I learned that the MS Answers forum is a waste of time)

The W7 install media was purchased in the US, while I was working there, for a now defunct PC.

Cheers

Daniel

 

[torchwood]

your current
BIOS Version: American Megatrends Inc. A7366MLN.20Z, 23/07/2009

I gave you a link to update drivers/Bios.

I can see from the event log the current OS was installed on 25/12/16
Getting rid of the W10 mode is easily resolved

Roy

 

[daniellouwrens]

Hi

I cannot find any BIOS updates on the link you gave me.

"Getting rid of the W10 mode is easily resolved" I cannot find any information on this.

Yes the current OS was installed on 25/12/16, is this significant?

I have checked and PSP8 was playing up so I have uninstalled and reinstalled it,
thanks for the heads up.

Cheers

Daniel

 

[torchwood]

Hi Daniell,
your right i only looked at the link.
Your Bios is the ONLY one they issued.
not surprising really, Medion driver support is as usefull as a grain of sand on Bondi beach.
(OOOOPs did i mention ive got one)

As for the w10 mode, please install the KB from this link
https://support.microsoft.com/en-gb...-related-to-the-windows-10-free-upgrade-offer

Roy

 

[daniellouwrens]

Hi

Thanks for your help, I remove the W10 upgrade thing.

BTW, I bought a Medion Laptop at the same time and it is going strong as well.

Very happy..

Cheers

Daniel