BSOD samsung 7 series unknown error

[jll138girl]

i have a samsung 7 series laptop quad core prossor radeon graphics card running windows 7 with 8 gigs of ram it has been crashing and freezing sence i got it it was a display one so the warentee ran out long before i had it a year >_< run programs to fix the registry compleatly wiped it and it worked for about 2 weeks before it started to freze and crash again i uploaded the dump files and everything else

 

[VistaKing]

Hi Jessica

Before you installed this KB2670838 update did you have any issues ? That update has been coming up with a lot of issues. Try uninstalling that update .

To uninstall http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html

 

[jll138girl]

i just tried un installing it ill post a comment if that dident fix it

 

[VistaKing]

Uninstall IOBIT

Using http://www.sevenforums.com/tutorials/106594-revo-uninstaller-freeware-uninstall-programs.html

Choose Advanced Mode . Click on IOBIT and click Uninstall . It will also use the built-in uninstaller from IOBIT click yes once that's done it will tell you to restart click NO click next on Revo Uninstaller and let it do the uninstalling. If it fights any left over keys put a check next to the BOLD items and click on Delete . Once its deleted click on Next . If it finds items in your folder or C:\Program Files (x86 ) or Programs Files put a check on those folders and click on Delete then click Next.

 

[jll138girl]

i un installed it but the problems started long before i put iobit on my computer

 

[VistaKing]

I am getting more help for you.

 

[jll138girl]

thank you i really wanna get my computer fixed

 

[VistaKing]

Lets see if we could run a RAM test on it

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[Golden]

crash dump file: E:\~D1\022513-43321-01.dmp
uptime: 3 days, 21:28:35
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031FF147, 0xFFFFF8800C59AEA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION

Bugcheck 3B is usually associated with graphics drivers - are your graphics card drivers up-to-date?

 

[carwiz]

I think that's pretty close. Looks like NT tried to allocate a page pool (memory) and it was already in use or a bad address. This can be caused by errant drivers or malware. After you check the status of the graphics drivers, have a look at AVG for an update. AVG is infamous for walking all over the memory pages. You might un-install AVG and choose another AV. MSE is a good choice. Then run a full scan.

 

[jll138girl]

i doubble cheaked that my driver s were up to date and i took out avg and installed mocrosoft security essentials im really hoping this works i miss my beast of a laptop lol

 

[VistaKing]

Did you run the memtest ? We are seeing if your memory is good .

 

[jll138girl]

i took off avg and i ran the mem test thing and i uninstalled the updaye and it is still freezing and some times it dosent wanna load windows i have no idea what is going on