Solved Windows 7: 800B0100: Windows Encountered an unknown error HP p6-2022uk

J

JB1996

New member
Local time
3:29 PM
Messages
8
Hey guys, first post on this forum! I've seen so many helpful people on these so fingers crossed I can get my problem sorted.

Basically, my HP Desktop P6-2022uk hasn't been able to search for (and hence download) updates, and I'm getting the error code 800B0100 which I'm more than familiar with. This has been doing it for a year and a half, give or take a month or 2.

I've ran the Download System Update Readiness Tool for Windows 7 but it doesn't help.

I also ran the "sfc /scannow" and got "Windows Resource Protection did not find any integrity violations" at the end.

Massive thanks in advance, I really appreciate the help!
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit4GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP p6-2022uk
OS
Windows 7 Home Premium 64 bit
Memory
4GB

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here's the list of errors that CheckSUR found and couldn't fix...
Code: 
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest
 winsxs\manifests\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42.manifest
 winsxs\manifests\x86_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_797845a44874ea0c.manifest
 winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_bc064e3e65514b79.manifest
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.cat

I'll post a fix protocol later.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Brilliant, thanks a lot!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit4GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP p6-2022uk
OS
Windows 7 Home Premium 64 bit
Memory
4GB
I've uploaded a file - jb6aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jb6aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel, jb6aa doesn't seem to be showing up on that OneDrive page, the closest one there is jbhaa, could it be that? Thanks again!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit4GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP p6-2022uk
OS
Windows 7 Home Premium 64 bit
Memory
4GB
Nope - I'm having connectivity problems this evening, so it may be taking some time to upload. Please wait for jb6aa.zip to become available.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
That's it there, shall get everything copied over and re-checked.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit4GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP p6-2022uk
OS
Windows 7 Home Premium 64 bit
Memory
4GB
Ouch :(
That's brought to light further errors...
Code: 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18658_none_4f2a3982fbeac81c 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18489_none_bbbd9451086ff7a8 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18637_none_0eb286a7a7d91f21 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca wow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_4f48a6ccfbd44474 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18540_none_21b9af2ab84b972a 
(f) CSI C Mark Deployment Missing 0x00000000 c!11323264d67..8dc02837bcb_31bf3856ad364e35_6.1.7601.18327_88bad2aad8696661 amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_b4b988a2cbf298e9 
(f) CSI C Mark Deployment Missing 0x00000000 c!61f1c39b074..37479767e75_31bf3856ad364e35_6.1.7601.22843_bb03053ca4263080 wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22843_none_0f2d5444c10272a7 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18606_none_c5cc56f8ffc84b61 
(f) CSI C Mark Deployment Missing 0x00000000 c!b73071782de..d7013b5ba6b_31bf3856ad364e35_6.1.7601.18526_3a9f31a5ca37664c amd64_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.18205_none_754afa45126c6317 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18489_none_98ac89d69388fcce 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18606_none_80490c1b6bd88e87 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18606_none_bc11169f0831c669 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18606_none_99000c24934acb8f 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_44f3fc7ac7738279 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18540_none_c59b13a6ffee25f4 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18606_none_dae5ade079207ade 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18606_none_21eaf27cb825bc97 
(f) CSI C Mark Deployment Missing 0x00000000 c!4778319a650..99390c3c2d8_31bf3856ad364e35_6.1.7601.18606_e4632aecba06f36b amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18658_none_44d58f30c78a0621 
(f) CSI C Mark Deployment Missing 0x00000000 c!64cd4dab483..01698970eb9_31bf3856ad364e35_6.1.7601.18526_0f420d90413eb47a x86_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.18205_none_192c5ec15a0ef1e1 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18489_none_da922b92795eac1d 
(f) CSI C Mark Deployment Missing 0x00000000 c!5ad6b85a60e..6684ea4898e_31bf3856ad364e35_6.1.7601.18489_5e8ee80aef6f34ca amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18489_none_7ff589cd6c16bfc6 
(f) CSI C Mark Deployment Missing 0x00000000 c!5fdb4d24fa5..3963544c820_31bf3856ad364e35_6.1.7601.22843_f49652f8dcb24c4f amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22843_none_04d8a9f28ca1b0ac

These aren't so easy to fix - I'll try and get to them tonight.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
So I tried to check for updates after copying the contents into the folders from jb6aa and it seemed to work - managed to download around 110 updates, and now it checks for updates without showing the error code 800B0100.

I ran the CheckSUR tool again just in case the errors you found in the last post were fixed.

Here's the CheckSUR after I updated.
https://www.dropbox.com/sh/zifx69g9xrgwqau/AAD9nD7AX73QZCiwPKtEaK0za?dl=0
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit4GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP p6-2022uk
OS
Windows 7 Home Premium 64 bit
Memory
4GB
:confused: :shock: :D
I am totally astonished!
The CheckSUR is now clear - despite the errors that showed before.
The only thing that I can think of is that the Update Agent update (to v320) which you probably had to install to get those updates installed, was able to override the errors, clearing them in the process.

Whatever - good news! ;)

Good luck!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Fantastic! It does seem pretty astonishing, haha!

Definitely good news! Thank you so much for your time and expertise, you are THE man!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit4GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP p6-2022uk
OS
Windows 7 Home Premium 64 bit
Memory
4GB
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