BSOD Still crashes after a factory reset. Attempt to reset the display

[frustratedbsod]

BSOD Still crashes after a factory reset. Attempt to reset the display driver and recover from timeout failed.

I thought a clean factory reset will fix the issue. But it is still has the BSOD. I have uploaded the zip file that contains the dump as instructed.

 

[Thedoctor44]

Your display driver is outdated.
Update it by following these instructions.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

fffff880`046e0000 fffff880`04cf7000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="Red"]Thu Jul 02 18:45:07 2009[/COLOR] (4A4CF223)
    CheckSum:         005C2509
    ImageSize:        00617000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[frustratedbsod]

I did that before and it still failed which is why I did another clean factory reboot.

 

[Thedoctor44]

Look, if you don't want to take advice then don't ask but I'm trying to point you in the right direction.
First update the display driver then see if the issue continues.

If so then try testing your GPU.

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

 

[frustratedbsod]

Sorry... I wasn't trying to be rude. I will try again and give you an update

 

[frustratedbsod]

BSOD still crashes after updating driver

attached is the dumo. My screen finally gave in again and came up with the same issue of BSOD with the same error. Let me know what I can do next?

 

[Thedoctor44]

There are no new dump files.
Check in this directory.

C:/Windows/minidump

 

[frustratedbsod]

still having issues

here is the minidump

 

[Thedoctor44]

Your display driver is still fairly out of date.

0: kd> [COLOR="Green"]lmvm atikmdag[/COLOR]
start             end                 module name
fffff880`05034000 fffff880`05be7000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="Red"]Tue Apr 30 03:07:09 2013[/COLOR] (517F274D)
    CheckSum:         00B6397D
    ImageSize:        00BB3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Is your computer a laptop?

If so then uninstall all AMD drivers, restart then run Windows Update to install their driver and see how things go.

 

[frustratedbsod]

Would that be deleted the drivers from the control panel?

 

[frustratedbsod]

You mean I need to uninstall this and catalyst install manager

 

[Thedoctor44]

From the control panel remove all AMD software, the drivers that a laptop uses are different to a desktop, this should help with compatibility issues.

 

[frustratedbsod]

in the control panel of my laptop...it does NOT allow me to delete the AMD catalyst....just repair.

 

[frustratedbsod]

Ok... I chose the change button and I am doing removing a of it now.

 

[frustratedbsod]

Curious...can it be that it is overheating that cause the bsod. I ask because the fan is quiet now but sometimes the laptop's fan runs and the laptop heats up and then bsod kicks in. I did run that heat test you instructed and ran it for about an hour and it looked ok...

 

[Thedoctor44]

Overheating components can certainly cause BSODs, however with Furmark stress testing passing okay I'm confident that the GPU itself is not the cause.

 

[frustratedbsod]

Ok...so i have deleted all amd drivers and did a windows update. I don't see the amd driver in my control panel... now what?

 

[Thedoctor44]

Did it install the driver for you?

You will know from the way the screen looks.
If the resolution is not right then the driver will not have been installed.

 

[frustratedbsod]

Windows update did not detect it. I went to hp website and it was there to download

 

[frustratedbsod]

The screen was just right and so was the resolution with out the amd ... I went to hp website and click on the driver for graphics that came with my laptop and downloaded the latest version of ati mobility radeon video driver ...dated 10-01-2009