BSOD - stop: 0x0000001E - Windows 7

[scotschik]

Hi all Well last month i had to have a new motherboard fitted to my 2 yr old Window 7 Home Essentials 64 bit pc (which i thought weird given how "new" it is). Anyway when i got the pc back the hdmi sound settings in playback had gone, so i took it back to the shop again, where they said they had "fixed" it, but they hadnt. All they did was remove my avg & spybot search and destroy and replace it with windows home essentials & they updated Explorer to 9 (which i hate & swiftly reverted back to 8). I can watch films & the kids can play games in HDMI, BUT we cant listen to sounds via the monitor or tv, as we previously could (sound settings - playback devices only showing our speakers now, no spfdi (or whatever its called lol) or hdmi device)..i thought i could live without this, so just left it. However over the past 2 wks i have been getting more and more BSOD's (this only ever happened once before, then the new m.b got fitted) and im constantly getting the stop error 0x0000001E followed by other numbers (all 0's). Thursday night i had 4 BSOD's within a matter of 20 mins!! So i left the pc alone till the next day (y'day).
Y'day I did a search on this forum and some one had a similar problem, and they were advised it had something to do with Windows Home Essentials. I unistalled and reinstalled both java and flash, but the problem persisted, so i disabled W.H.E and the problem seemed to have disappeared, wooohooo all day with no problems,kids played their games ,i browsed net etc, until last night when i got a BSOD again & again upon start up this morning, when i initially came onto the forum (so no video was playing, but im assuming flash/java would be needed somewhere) so now im at a loss. As W.H.E still not running (as far as im aware) & i have updated flash etc....all drivers etc are showing as up to date, but the only other thing i can surmise is maybe its my graphics card, which worked fine before, but now has no hdmi sound settings. The shop i got it repaired at said the motherboard was a like for like one, but im beginning to wonder now. It cost me a pretty penny so dont want to fork out more cash, moreso if its the fault of the shop i got it "fixed" at lol...any help in my ramblings would be greatly appreciated...have attached a minidump zip & attached pc spec info that i got from HWiNFO32 if that helps

 

[Arc]

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[scotschik]

ok, did what you said and pc crashed about 10 mins ago,so hopefully itll have given all the info needed...ran the SF Diagnostic tool (as administrator) & grabbed all. The file is attached

 

[Arc]

It is your audio driver.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {40, 2, 1, fffff800036a9668}

Unable to load image \SystemRoot\system32\drivers\MBfilt64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MBfilt64.sys
*** ERROR: Module load completed but symbols could not be loaded for MBfilt64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
[COLOR=Red]Probably caused by : MBfilt64.sys[/COLOR] ( MBfilt64+1817 )

Followup: MachineOwner
---------

It is very old. Installed driver's date is in 2009. Update the audio driver immidiately.

 

[scotschik]

see i thought it was something to do with a driver just wasnt sure which one, but checked in device manager earlier & the system keeps saying its upto date is this maybe something to do with why the hdmi setting has gone from the play back device in sound settings (even when show hidden devices selected nothing shows up) now, since having new m.b installed??as all probs been since then. theres so many diff drivers for audio to chose from for that model, which one should i go for??lol

 

[scotschik]

stumped now too cause in device manager > sound > realtek high definition audio > properties its stating the driver date as being 19/06/2012....im cafuzzled, am i looking at the wrong one??? lol (sorry to be a pain in the butt lol)

 

[Arc]

Here is what I am seeing : MBfilt64.sys

 kd> lmvm MBfilt64
start             end                 module name
fffff880`05600000 fffff880`0560e000   MBfilt64 T (no symbols)           
    Loaded symbol image file: MBfilt64.sys
    Image path: \SystemRoot\system32\drivers\MBfilt64.sys
   [COLOR=Red] Image name: MBfilt64.sys
    Timestamp:        [B]Fri Jul 31 09:10:32 2009[/B][/COLOR] (4A7267B0)
    CheckSum:         0000FF02
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[scotschik]

hmmmm, i'll try uninstalling the driver and reinstalling it then...hopefully itll resolve the issue and maybe, just maybe, enable me to listen to music etc through my tv/onitor again (fingers crossed) oh and it bsod'd again before but got a 0x000007e code or something that time,but it failed to complete the check and froze completely.Anyway off to uninstall the driver will let you know how i get on

 

[scotschik]

Hi totally uninstalled the sound driver and reinstalled the updated driver from Realtek (same as the one that should have been on it dated 19/06/2012) but just got another bsod. Had clicked to open Rockmelt & walked away from pc, when i came back got the tail end of the bsod so not sure what the error code was...have run the SF diagnostic tool again & attached the outcome.

 

[Arc]

Your dump says :

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[COLOR=Red]MEMORY_MANAGEMENT (1a)[/COLOR]
    # Any other values for parameter 1 must be individually examined.
Arguments:
[COLOR=Red]Arg1: 0000000000000411[/COLOR], The subtype of the bugcheck.
Arg2: fffff6fc50000178
Arg3: 92a00000991f1880
Arg4: f7fff6fc50000179

This particular Arg1 means A page table entry (PTE) has been corrupted.
You are suggested to test your RAM modules, each module at each slot, differently.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run it at least 8 passes, preferably overnight, for a module a slot.

Let us know the results.

 

[scotschik]

flip, my pc has more probs now than before the m.b went caput haha...just wondering if theres any reference to the graphics card/drivers? as today the screen has had horizontal multi coloured non static lines on it,like the on screen graphics have got a major glitch, several times when trying to load up web pages,even when nothing else is running & the keyboard etc has frozen so ive had to manually turn off the pc. I have changed to a different hdmi cable but still it persists (both hdmi cables working on different devices) will run that prog tonight see whats what

 

[Arc]

If you want to change the graphics card, go according to your budget and choice, but take nVidia.

 

[scotschik]

Ok my pc totally died didn't get chance to run anything.took it back to shop where the had to do a fresh windows reinstall.they also replaced the graphics card so the sound problem was fixed (was able too see this for myself in the shop) however just got it home booted it up,it asked me to restart pc then froze.I'm now getting a no signal message to the monitor arrrgg!it worked fine in the shop so why not at home.tried a different monitor,still no signal,and tried 3 hdmi cables now and again still nothing help,I can't get access to the RAM card to reset it,plus can't see how this should need doing,as I said it worked in the shop have opened it up to see if anything had come undone,but all cables etc firmly seated...HELP!! Please and thankyou

 

[Arc]

Strange. Very strange.
First make it sure that your monitor's power connection is working properly, there is no problem with the electric chords. And if it is OK, then the best option for you is to either take the monitor to the shop, too, so that it can be tasted on your own monitor; or take one technician at home, who will be able to check it.... overall.

 

[scotschik]

yes very strange...i was able to get onto it, for not even 5 mins, it crashed...got on again and event viewer said something about the keyboard and a port (iso8..or something along those lines) i have tried a seperate monitor,different power cables, 2 hdmi tv's and now bought a usb keyboard (because of the event viewer error) and a usb mouse but still it refuses to play ball...it did load up when i put in new keyboard,but while starting up i got the bsod error (0x0000003B) which says its something to do with new device or hardware installation (only thing new is the graphics card that was workig fine in the shop & the keyboard)...now today it wont even load up the power light on the tower just keeps flashing and no beeps when i start it up...i begrudge paying out any more money,as it cost me a small fortune to start with (now another £250 all in with new m.b,fresh install of windows,keyboard & mouse)

 

[Britton30]

Hi, Firstly I would not accept what this shop has done for you. They don't seem reliable at all and I would insist they really fix it. without any more money to them!

On drivers, Windows Update often is behind and reports them as up to date when they aren't. The HDMI audio comes from your graphics card, nVIDIA and Realtek is built in your motherboard.

Anyway, if you are getting lines on the monitor I think the new GPU may be junk.

Your BIOS is dated, visit the board's web page to see if there is a newer one, there may not be but worth a check. Also the same for the GPU, use nVIDIA's site NVIDIA Driver Downloads - Advanced Search and follow this:

Try these steps to install only the graphics driver.

1.Download the preferred driver and save it to the desktop.
2.Double click the installer and you will see a screen where it will be extracted to, change that to your desktop.
3.Open Device Manager through Control Panel.
4.Expand Display adapters and right click the name for yours and choose Update Driver\Browse my Computer. Select the driver folder you just saved on the desktop. Click Next.
5. Your system should say "Windows has successfully updated your driver software".

If you get a window saying you already have the most current driver, go back to step 4 and choose Uninstall Driver software instead. Then restart from step 3.
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