BSOD - SYSTEM_SERVICE_EXCEPTION - 0x0000003B

[acejig]

I am getting random Blue Screens that seem to (sometimes) trigger whenever I download something, run an application, or load a web page.

• I just reinstalled windows in an attempt to stop these errors.
• I have updated all of my drivers using Dell's System Detect.
• I installed Malwarebytes Anti-Malware and received no threats on a threat scan.
• BlueScreenView displays no log files of any of my bluescreens:

Any help or suggestions would be appreciated.
​

 

[Arc]

Hi acejig.

The zip you uploaded does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

 

[acejig]

I have attached the new updated .zip file onto this post. I followed the steps and I think that I did everything correctly. Feel free to take a look and see what you can find, thank you for your help!

 

[Arc]

BugCheck 3B, {c000001d, fffff800033aa236, fffff8800a7246d0, 0}

[COLOR=Red][B]Probably caused by : Unknown_Image [/B][/COLOR]( nt!CmpBuildHashStackAndLookupCache+486 )

Followup: MachineOwner
---------

As you see, the crash dump recording mechanism failed to trace the crasher.

But, a stop 0x3B is mostly (there are some other causes too) caused by the display driver. And your installed display driver is old enough.

    Image name: nvlddmkm.sys
[COLOR=Red]    Timestamp:        Fri Jan 18 18:52:15 2013[/COLOR] (50F94C87)

Moreover, that one is not a good driver version.

Go to Drivers - Download NVIDIA Drivers ... take the Option 2: Automatically find drivers for my NVIDIA products. See it is suggests an update for your GeForce GT 545. If suggests, install it.

Let us know the result.

 

[acejig]

I did the second option on NVIDIA Driver Downloads like you mentioned, but I got a result telling me that all of my drivers were up to date.

 

[acejig]

Also to mention, usually after I get the 0x3b stop, upon startup I get "could not detect hard disk" or something along the lines of that, and it asks me to reseat my drive. A hard reset usually fixes this, so I don't think I actually need to reseat my hard disk.

 

[Arc]

In that case you install 314.22 WHQL driver.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

It is supposed to work better than your installed driver.

 

[acejig]

The NVIDIA drivers that I have are:

• NVIDIA 3D Vision Controller Driver 347.09
• NVIDIA 3D Vision Driver 347.09
• NVIDIA Graphics Driver 347.09
• NVIDIA HD Audio Driver 1.3.33.0
• NVIDIA PhysX System Software 9.11.0621

I'm not trying to say that you're wrong, but why would it make sense to downgrade my drivers? I'm completely willing to do it, and I probably will, but I'm just curious.

Edit:

Okay, I uninstalled all of my current NVIDIA drivers (except for the chipset drivers) and installed the 314.22 WHQL in it's place. Let's see what happens, I guess.

I'll update soon letting you know if I get any blue screens.

 

[acejig]

Unfortunately, even after the driver change, I'm still receiving just as many blue screens as I did before I changed my drivers. Any other suggestions that you could toss at me?

Edit:

I have just encountered a new error:

"a clock interrupt was not received on a secondary processor within the allocated time interval"

I couldn't catch the Stop code, but I managed to write this down as soon as I could.
​

 

[Arc]

I have just encountered a new error:

"a clock interrupt was not received on a secondary processor within the allocated time interval"

I couldn't catch the Stop code, but I managed to write this down as soon as I could.
​

That is stop 0x101. CLOCK_WATCHDOG_TIMEOUT.

It is mostly a hardware failure. I would suggest you to follow these two guides to troubleshoot hardware:

• http://www.sevenforums.com/crash-lo...top-0x124-what-means-what-try.html#post354696
• http://www.sevenforums.com/crash-lo...0x101-clock_watchdog_timeout-troubleshtg.html

Let us know about your advancement. Also let us know about any queries you face in the process.

 

[acejig]

I preformed the FurMark GPU stress test and I crashed with the 0x3B error after about a minute of doing it. After the crash my computer showed black screen reading "internal hard disk could not be found". Any idea why this could be happening?

 

[Arc]

A crash during the furmark test focuses towards the graphics card, but, as the HDD is showing some issues too, better you test the HDD too.

Try Seatools for DOS. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html#Part2http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[acejig]

I'm having a hard time getting Seatools for Dos to work, I managed to do everything correctly when it comes to getting the Image onto a USB Stick, the only problem is that when I change the BIOS startup order, it just kind of skips to my Hard Disk and normally starts windows every time, where it even detects that I have a USB Stick in and even displays "Lexar".

So pretty much my issue right now:

• BIOS Start sequence is not running my USB first, even though it's set.

I've been googling around but it's been difficult trying to find someone with the same problem that I have. Someone mentioned something about a "Legacy USB Boot" or something along the lines of that, but I couldn't find any setting in my BIOS that has anything to do with Legacy USB Booting. Any ideas?

 

[Arc]

You should try seatools with a bootable CD in this case.

 

[acejig]

Just a quick update: I managed to find this thing called "ePSB Test" or something along the lines of that in my boot menu. It does a scan of all of my hardware components, including cables, fans, and all of that stuff. The weird thing is, is that when it was going down the list and checking all of these things, it never really finished scanning the hard drive, and once it reached the processor, the scan crashed and my computer restarted, so I was never able to view the test results.

Would this be a sign that my hard-drive is getting an error, or would it be a sign that my processor is getting an error? I can post a picture of the scan right before it crashes if necessary, but I'd have to take the picture with my phone.

Also, I seem to be pretty unsuccessful in attempting to run the Seatools for DOS. I'm not 100% sure how to get this working, but it seems like everything that I've tried is a failure. Do you think I should call the alienware support phone line and see if they can assist me with any of this? I don't have warranty so I'm afraid they're just gonna be like:
"Oh, you don't have warranty, goodbye."

 

[Arc]

They will not say goodbie, but may take a charge for their service.

As you have doubt about the processor, stress test the CPU.

Hardware - Stress Test With Prime95
​

It saves the result as a .txt file in the prime95's folder. Upload the file for us.

The Seatools test is failing .... explain it?