(bsod) system_service_exception

[Random789654]

I have recently been have multiple BSOD for DRIVER_IRQL_NOT_LESS_OR_EQUAL, I updated all my drivers, ran a registry cleaner, and all my windows updates are current. I am now getting a BSOD for SYSTEM_SERVICE_EXCEPTION at random moments. My computer shuts down quite quickly when I launch, so I will just post my technical information via text.

Information:

SYSTEM_SERVICE_EXCEPTION

Technical Information:

*** STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80002CA66C2, 0xFFFFF88007C98930, 0x0000000000000000)



Information about other (BSOD)

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical information:

*** STOP: 0x000000D1 (0x0000000000000088, 0x0000000000000002, 0x0000000000000000, 0xFFFFF88004E6158B)

*** atikmdag.sys - Address FFFFF88004E6158B base at FFFFF88004A8F000, DateSt(screen cutoff)
4dae3c99

 

[koolkat77]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Random789654]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

I've read that and I cannot do that, my computer shuts down to quickly. I hope the information I've provided is enough. I will keep trying to create a dump file, but so far am having no luck.

 

[koolkat77]

Are you able to get into safe mode or safe mode with networking from http://www.sevenforums.com/tutorials/666-advanced-boot-options.html

 

[Random789654]

I am trying that now, if it lets me I will set-up the dump file from there and then post it. I'll get back to you as soon as I can.

 

[koolkat77]

OK. Take your time.

Please fill in all system specs when you get the chance:

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   • http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

And is this Laptop or a Desktop? Age of all the hardware status? Warranty status?

Let us know.

 

[Random789654]

Here is the dump file

System hardware is about 2 years old, desktop.

 

[koolkat77]

Here is the dump file

System hardware is about 2 years old, desktop.

I'm taking a look at them.

Upload a screenshot of your hard disk using crystal disk info and "Summary" tab using Speccy:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting
• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Random789654]

When using speccy it says "Cannot initialize SPC dll" for the CPU, RAM, Motherboard, Graphics, and Hard Drives

 

[koolkat77]

Try with HWmonitor from the CPUID link

 

[koolkat77]

You need to update the following drivers:
Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI. Reboot the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

[FONT="Lucida Console"]1: kd> lmvm atikmpag
start             end                 module name
fffff880`0177c000 fffff880`017cc000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 07:22:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
..........
fffff880`023577f8  fffff880`017826b4*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x66b4
..........
fffff880`02357740  fffff880`09552e80*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x4e4e80[/FONT]

Update the Atheros network adapter drivers in the same way as above.

[FONT="Lucida Console"]1: kd> lmvm athrx
start             end                 module name
fffff880`04a00000 fffff880`04b7d000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Sat Oct 24 07:49:44 2009 (4AE25D38)
    CheckSum:         0017F4D3
    ImageSize:        0017D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
.......
fffff880`023574e8  fffff880`04aa4d5bUnable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0xa4d5b
[/FONT]

If its wireless, match your device from here:

• ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:

• ATHEROS Network drivers for Windows