Solved BSOD - Twice in a day, DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

[josephjames19]

Have a user who experienced a couple BSODs in the same day, looking to preemptively identify the problem before it might get worse or interrupt work.

User is on a Dell Latitude E7450 running Win7 Pro 64-bit SP1. I've encountered a few driver issues with these laptops in the past, but am not well versed in identifying the driver creating the issue by using crash logs. Hoping you kind folks can help me out once more

Thanks very much in advance for any assistance!

 

[axe0]

Hi josephjames19,

Apologies for the delay, do you still require help?

 

[josephjames19]

I do, any help would be appreciated! Thanks for the response.

 

[axe0]

It looks like this driver, WebExaminer64.sys, seems to cause issues. Unfortunately I am not aware as to what this driver is related to. My guess is a security program based on this information

3: kd> lmvm WebExaminer64
Browse full module list
start             end                 module name
fffff880`08d46000 fffff880`08d52000   WebExaminer64 T (no symbols)           
    Loaded symbol image file: WebExaminer64.sys
    Image path: \??\C:\Windows\system32\Drivers\WebExaminer64.sys
    Image name: WebExaminer64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed May 20 19:05:48 2015 (555CBEEC)
    CheckSum:         0001228F
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[josephjames19]

Ah, that looks to be a driver associated with our Vipre Antivirus software. Will look into which service is using this.

Thanks for the quick followup!

 

[axe0]

You're welcome

Please let me know what you will do.