Solved BSOD. Unable to launch normally.

[xkenya]

Hi, I have been getting the BSOD 0x00000050. I run a windows 7 64 bit operating system. I'm not the greatest with computer bugs and would love to get some help. It has be doing this for awhile now every time i restart but this time I can't start even after trying repeatedly. I looked into it as much as i could but was unable to find anything that would help. I have included my Minidump file and was hoping someone could figure out what i should do!
Thanks.

 

[koolkat77]

Welcome to SevenForums.

Probably caused by: BHDrvx64.sys = Symantec Heuristics Driver

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Norton is a cause of BSOD-s alone, uninstall it and replace it with Microsoft Security Essentials (TO TEST)

• Norton Removal Tool

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

 

[xkenya]

Thank you for the response. Here is the requested msinfo file.

 

[koolkat77]

Thanks.

Did follow the other suggestion?

 

[xkenya]

Yes! Thank you koolkat, you have saved the day. Had me a little worried there but uninstalling norton seemed to do the trick. Much appreciated.

 

[koolkat77]

I see. You're welcome.

Observe for further BSOD-s, let us know how the system is running after a week or so

 

[koolkat77]

So how did things go this week?

 

[koolkat77]

Hi

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