BSOD Unknown cause(s)

Decked

New member
Local time
11:30 AM
Messages
12
Hi, I've been having BSOD for a couple of months now. I'm not exactly sure what the problem is, and proving to be difficult to narrow the cause down. I do a lot of multi tasking so that even makes it more difficult to find out what the problem is. I hope this rar can give you as much information as possible to find the exact problem.

Also I noticed I currently use ATI for my graphics card, but I originally had nvidia and I'm noticing that Nvidia Phsyx still remains in my "Uninstall programs" list even though I have uninstalled it at least 3 times.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8009A6CB20
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

System specs -
Windows 7 x86 64 bit
Manufacture - Asus M7723 case
Graphics - ATI Radeon 6970 2g HD (Changed from Nvidia 330 GT (original graphics card when I bought the computer))
Proc - Intel i7 920
RAM - 8GB DDR3
Motherboard - Acer FX58M

Unable to reinstall the OS seeing as they never provided me with the original Win7 activation code. (probably don't need it but didn't take the risk)
My computer is roughly 2 years old, the graphics card I bought is only a year old.

I've always had a feeling that due to tight space in the case may cause the card to eventually overheat and just fail which is causing a BSOD, not sure if thats the case. I believe I also have a lot of outdated drivers but didn't really find which ones they were either.

I've noticed when I open a game called Stronghold Kingdoms I tend to get a bluescreen a lot from that program, it's a game thats been downloaded through steam and opened through steam.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Acer M7723 Desktop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 920 @ 2.67GHz
Motherboard
Acer FX58M
Memory
8.00 GB Triple-Channel DDR3 @ 533MHz (7-7-7-20)
Graphics Card(s)
AMD Radeon HD 6900 Series (Sapphire/PCPartner)
Monitor(s) Displays
E2341 (1920x1080@60Hz) x3
Screen Resolution
1920 x 1080
Hard Drives
932GB Seagate ST31000528AS (SATA)
even though your ati it still uses the phyx drivers for games that are made utilizing physx, so completly normal. if u uninstall either games wont run that use it or reinstall it when you go to run the game
 

My Computer

Computer Manufacturer/Model Number
M17xR3
OS
windows 7 64bit home premium
CPU
2630qm
Memory
8 gb kingston hyperx 1866
Graphics Card(s)
6970m 2gb ddr5 with switchable graphics
Sound Card
Klipsch idt high def audio 5.1
Monitor(s) Displays
led backlit
Screen Resolution
1920 by 1080
Hard Drives
120gb kingston hyperx ssd
750gb stock seagate dell harddrive
Cooling
self made desk with built in cooler fan
Mouse
mamba elite 2012
Internet Speed
Fast
i have a 6970m and also if you install the wrong driver it will cause the card to act funny. being as there is a flood of ati drivers this year can be hard to find the right one. i have personally switched to the 12.6 whql driver and have been pleased with it. theres also desktop drivers and mobile drivers. they can make a difference
 

My Computer

Computer Manufacturer/Model Number
M17xR3
OS
windows 7 64bit home premium
CPU
2630qm
Memory
8 gb kingston hyperx 1866
Graphics Card(s)
6970m 2gb ddr5 with switchable graphics
Sound Card
Klipsch idt high def audio 5.1
Monitor(s) Displays
led backlit
Screen Resolution
1920 by 1080
Hard Drives
120gb kingston hyperx ssd
750gb stock seagate dell harddrive
Cooling
self made desk with built in cooler fan
Mouse
mamba elite 2012
Internet Speed
Fast

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Z87-D3HP-CF
Memory
8GB DDR3-1596 - Dual Channel
Graphics Card(s)
NVIDIA GeForce GTX 750 Ti SC
Sound Card
Onboard
Monitor(s) Displays
Samsung
Screen Resolution
1920x1080
Hard Drives
SSD - 120GB
Second - 1TB
Antivirus
MSE
Browser
Chrome

My Computer

Computer Manufacturer/Model Number
Acer M7723 Desktop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 920 @ 2.67GHz
Motherboard
Acer FX58M
Memory
8.00 GB Triple-Channel DDR3 @ 533MHz (7-7-7-20)
Graphics Card(s)
AMD Radeon HD 6900 Series (Sapphire/PCPartner)
Monitor(s) Displays
E2341 (1920x1080@60Hz) x3
Screen Resolution
1920 x 1080
Hard Drives
932GB Seagate ST31000528AS (SATA)
Well just post back with the new dmp files if another happens and we will go from there.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Z87-D3HP-CF
Memory
8GB DDR3-1596 - Dual Channel
Graphics Card(s)
NVIDIA GeForce GTX 750 Ti SC
Sound Card
Onboard
Monitor(s) Displays
Samsung
Screen Resolution
1920x1080
Hard Drives
SSD - 120GB
Second - 1TB
Antivirus
MSE
Browser
Chrome
Well just post back with the new dmp files if another happens and we will go from there.

Okay I experienced another BSOD, but I believe this one was triggered a windows error after the computer comes out of sleep mode. (read this a month ago on some forums)
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8009A6EB20
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\072212-17238-01.dmp
 

My Computer

Computer Manufacturer/Model Number
Acer M7723 Desktop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 920 @ 2.67GHz
Motherboard
Acer FX58M
Memory
8.00 GB Triple-Channel DDR3 @ 533MHz (7-7-7-20)
Graphics Card(s)
AMD Radeon HD 6900 Series (Sapphire/PCPartner)
Monitor(s) Displays
E2341 (1920x1080@60Hz) x3
Screen Resolution
1920 x 1080
Hard Drives
932GB Seagate ST31000528AS (SATA)
Decked,

remains in my "Uninstall programs" list

Where is there such a list?

==========================================

Need filled out System Specs. Please follow this procedure:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
=====================================
I'm not a BSOD analyst expert so will not speculate or download with wild gusts of wind.
=====================================

I do know that BSODs are caused by hardware or software. Sounds simplistic and is correct.

Another fact: More than 80% of all BSODs are caused by drivers. That still leaves another 20%.

WHQL drivers are the most reliable.

=========================================
Following info will help to understand your problem:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
As per requested.
 

My Computer

Computer Manufacturer/Model Number
Acer M7723 Desktop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 920 @ 2.67GHz
Motherboard
Acer FX58M
Memory
8.00 GB Triple-Channel DDR3 @ 533MHz (7-7-7-20)
Graphics Card(s)
AMD Radeon HD 6900 Series (Sapphire/PCPartner)
Monitor(s) Displays
E2341 (1920x1080@60Hz) x3
Screen Resolution
1920 x 1080
Hard Drives
932GB Seagate ST31000528AS (SATA)
WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:
PHP:
Sidebar    Microsoft Corporation    C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
MSC    Microsoft Corporation    "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey


REBOOT!


You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL

Close CCleaner.


REBOOT!


You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
UNINSTALL

PHP:
  Bonjour    Apple Inc.    10/04/2012    2.04 MB    3.0.0.10
µTorrent        4/05/2012        3.1.3


REBOOT

You have other questionable programs, but we'll see how things go.

Your Firefox is out of date.

I recommend uninstalling ALL Java. The first time you need Java, you will be prompted to download the latest and greatest. The older versions are riddled with security holes.
===========================================

After finishing with all steps, then post a fresh set of those three files.



 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Now I remember what I forgot to include in that last post:

REMOVAL OF P2P PROGRAMS

There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:
How cyber criminals infect victims via P2P with pirated software on Vimeo
Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware
The Hidden Security Risks of P2P Traffic


I strongly recommend that you uninstall:
µTorrent
BitTorrent
Vuze
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
as per requested. I tried uninstalling firefox via ccleaner but would not allow me to uninstall.
 

My Computer

Computer Manufacturer/Model Number
Acer M7723 Desktop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 920 @ 2.67GHz
Motherboard
Acer FX58M
Memory
8.00 GB Triple-Channel DDR3 @ 533MHz (7-7-7-20)
Graphics Card(s)
AMD Radeon HD 6900 Series (Sapphire/PCPartner)
Monitor(s) Displays
E2341 (1920x1080@60Hz) x3
Screen Resolution
1920 x 1080
Hard Drives
932GB Seagate ST31000528AS (SATA)
Just go to Control Panel | Programs and Features | scroll to Mozilla Firefox | rt-click on same | Uninstall.

Using IE, go to Mozilla.org and download the latest version. Be sure you go to mozilla.org. IE lists some other site first!
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
UNINSTALL µTorrent

REBOOT!

WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:
PHP:
MSC    Microsoft Corporation    "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Your copy of MyWinLocker is very old:
the latest is:
Version 4.0.14.29 (Release date: 27/07/2011)
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
your version of eSobi is old (about 2 yrs). present version number is 2.5
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
I uninstalled IDM due to that reason. I don't even know what eSobi is or what it does. Updated my Winlocker. (Thank you)

utorrent - Regarding this I use it to download game patches that requires the use of utorrent, such as Arma2: DayZ
 

My Computer

Computer Manufacturer/Model Number
Acer M7723 Desktop
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 920 @ 2.67GHz
Motherboard
Acer FX58M
Memory
8.00 GB Triple-Channel DDR3 @ 533MHz (7-7-7-20)
Graphics Card(s)
AMD Radeon HD 6900 Series (Sapphire/PCPartner)
Monitor(s) Displays
E2341 (1920x1080@60Hz) x3
Screen Resolution
1920 x 1080
Hard Drives
932GB Seagate ST31000528AS (SATA)
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