Solved BSOD upon skype call dxgkrnl

MrParchy · Aug 31, 2015

Here is my new pc log. if you need anything else just let me know.

ICIT2LOL · Aug 31, 2015

Ok Sam still coming up that graphics driver issue. Now I can see you or someone built this machine so what was the media the OS was loaded from a disk, download or what because something is not ringing the right bells here.
Was the media direct from Microsoft in the form of an OEM or retail version disk or did you get it from say for example an EBay seller? I don't want to sound rude but like I said something isn't quite right as removing that CCC should have settled the problem.

Code:

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff80002e4e000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55b838cd
FAULTING_IP: 
atikmpag+ccac
fffff880`03ed6cac 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  [COLOR=red]GRAPHICS_DRIVER_TDR_FAULT[/COLOR]
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
STACK_TEXT:  
fffff880`020cd818 fffff880`04144134 : 00000000`00000116 fffffa80`0b5af4e0 fffff880`03ed6cac 00000000`00000000 : nt+0x735c0
fffff880`020cd820 00000000`00000116 : fffffa80`0b5af4e0 fffff880`03ed6cac 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`020cd828 fffffa80`0b5af4e0 : fffff880`03ed6cac 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`020cd830 fffff880`03ed6cac : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`0b5af4e0
fffff880`020cd838 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`04143e3e : atikmpag+0xccac
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
[COLOR=red]atikmpag+ccac[/COLOR]
fffff880`03ed6cac 4883ec28        sub     rsp,28h
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmpag+ccac
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  [COLOR=red]atikmpag.sys[/COLOR]
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  [COLOR=red]WRONG_SYMBOLS[/COLOR]
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner

I meant to mention - sorry but in that machine components list there are some problem devices - see pic these are the drivers for the uSB's https://www.asus.com/au/Motherboards/H81IPLUS/HelpDesk_Download/ now to know which type are installed use PART B: of that ditty of mine

Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right handwindow select Sensors and scroll down to the power section where you will seewhat the volts are doing see my pic. Now the section you want will be labeled -for example Asus boards usually have "Nuvoton" and Gigabyte boards"ITE" in any case the section you want will have Vbatt or VBAT in it(dead give away)
The original right hand window shows the machine running and is handy for thatbut for looking at the components in some detail close it and use the main lefthand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in andthen click on the individual component/s (it will highlight in blue) - in theright hand side will appear all sorts of details including brands speeds andother essential info that particular device. See pic for example.

ICIT2LOL · Aug 31, 2015

I have just done a pic of my USB controllers so you can see what comes up so you can goin HW Info and pick the one that is on your board as there are two as per Asus site.

MrParchy · Sep 1, 2015

I got my windows from an online seller, would it be best to buy a version direct from microsoft?

in HWiNFO, following the same path as your image, both things under the USB tab are "Standard Enhanced PCI to USB Host Controller" I will Try installing one of the USB drivers and get back to you.

MrParchy · Sep 1, 2015

After installing the new driver, along with the two options already available, there is a third, "ASMedia XHCI 1.0 Controller." but the third doesn't have any of my devices.

ICIT2LOL · Sep 1, 2015

I got my windows from an online seller, would it be best to buy a version direct from microsoft?

Sam I do not feel right with this one as it has been too convoluted for my liking. Now I think we should first or you should get this copy validated and I am looking for the tutorial that tells me how to do that - I have used it myself to validate my stuff just out of curiosity that is.

I will get back to you.

ICIT2LOL · Sep 1, 2015

Hello Sam mate try running this and see what comes back - now you might need to try running it a couple of times because I am guessing their servers are fairly heavily used.
Just follow the prompts it only takes a few seconds once it is going Genuine Microsoft Software let us know what the result is.

MrParchy · Sep 2, 2015

windows seems to be saying that I am using the evaluation version of win 7

derekimo · Sep 2, 2015

MrParchy said:
windows seems to be saying that I am using the evaluation version of win 7

No such thing.

You have an OEM license on a retail board,

Code:

Product ID:                00371-OEM-8992671-00501
Original Install Date:     1/08/2015, 11:08:00 AM
System Boot Time:          31/08/2015, 11:51:43 AM
System Manufacturer:       ASUS
System Model:              All Series
System Type:               x64-based PC

That can only be done with an activation hack.

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply.

MrParchy · Sep 3, 2015

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FQBYK-GRD62-D7XMW
Windows Product Key Hash: wCn+LJBS1FJDPxv2rge4V9HmRYM=
Windows Product ID: 00371-OEM-8992671-00501
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0717DB9A-2291-4928-9669-33BC9E54C181}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0717DB9A-2291-4928-9669-33BC9E54C181}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D7XMW</PKey><PID>00371-OEM-8992671-00501</PID><PIDType>2</PIDType><SID>S-1-5-21-2817723489-4205588289-3048558608</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2201</Version><SMBIOSVersion major="2" minor="7"/><Date>20141126000000.000000+000</Date></BIOS><HWID>54790000018400F4</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700501-02-3081-7601.0000-2232015
Installation ID: 014411362186757335543794446384769595072360657206514832
Processor Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial Product Key: D7XMW
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 4/09/2015 6:59:31 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2015 16:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAgABAAEAAAACAAAAAQABAAEAln1aTdqywhu0ntZqntSQHrqVyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  LPIT			ALASKA		A M I
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  BGRT			ALASKA		A M I

MrParchy · Sep 4, 2015

Ok now windows is constantly sending me messages that my windows is not legit so I'll have to buy and install a new copy.

ICIT2LOL · Sep 4, 2015

MrParchy said:
Ok now windows is constantly sending me messages that my windows is not legit so I'll have to buy and install a new copy.

Ok mate now do you know where you can get copies of 7 from now ? because there are some sources available in Oz but they are getting scarce and more expensive. I stocked up some time ago on a few copies and even made some ISO copies from the download site when it was available too. That was before Microsoft in their cynical wisdom took that source away:sarc:

Just some sites I use are these Microsoft GFC-02733 Windows 7 | Shopping Express Australia Online and Microsoft Windows 7 Home Premium 64bit with SP1 OEM [GFC-02733] - $149.00 : PC Case Gear and Windows 7 Professional OEM 64BIT Service Pack 1 | Centre Com : Best PC Hardware Prices! but you can see the Sydney site is the cheapest.
Whatever you do don't do it online unless you can guarantee the source ie EBay big no no

MrParchy · Sep 4, 2015

Okay, thanks for the sources. I'll buy a new copy.

ICIT2LOL · Sep 4, 2015

Ok mate and let us know how it all goes

MrParchy · Sep 17, 2015

Hi, Genuine Windows 7 is now installed and I've made a new log. the problem still persists. I'll be away on holiday for a week so I won't be able to get back to you until then.

ICIT2LOL · Sep 17, 2015

OK Sam have got that mate the problem is another common one that can beanything - have marked it in red in the bug analyse. It does come up asgraphics fault though the .sys marked is a DirectX issue but like I said it canbe anything from an update to a hardware fault.

Code:

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]MODULE_NAME: dxgkrnl[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FAULTING_MODULE: fffff80002863000 nt[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799fa[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FAULTING_THREAD:  fffffa800892a210[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]DEFAULT_BUCKET_ID:  [/COLOR][COLOR=red]GRAPHICS_DRIVER_FAULT[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]CUSTOMER_CRASH_COUNT:  1[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]BUGCHECK_STR:  0xEA[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]CURRENT_IRQL:  0[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]LAST_CONTROL_TRANSFER:  from fffff88003ccbf63 to fffff800028e3640[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]STACK_TEXT:  
fffff880`03662d38 fffff880`03ccbf63 : 00000000`000000ea fffffa80`0892a21000000000`00000000 00000000`00000000 : nt+0x80640
fffff880`03662d40 00000000`000000ea : fffffa80`0892a210 00000000`0000000000000000`00000000 00000000`00000000 : dxgkrnl+0x6f63
fffff880`03662d48 fffffa80`0892a210 : 00000000`00000000 00000000`0000000000000000`00000000 fffff880`03ccbe28 : 0xea
fffff880`03662d50 00000000`00000000 : 00000000`00000000 00000000`00000000fffff880`03ccbe28 fffff800`02820028 : 0xfffffa80`0892a210[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]

[COLOR=#000000][SIZE=3][FONT=Times New Roman]STACK_COMMAND:  .thread 0xfffffa800892a210 ; kb[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FOLLOWUP_IP: 
dxgkrnl+6f63
fffff880`03ccbf63??             ???[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]SYMBOL_STACK_INDEX:  1[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]SYMBOL_NAME:  dxgkrnl+6f63[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FOLLOWUP_NAME:  MachineOwner[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]IMAGE_NAME:  [/COLOR][COLOR=red]dxgkrnl.sys[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]BUCKET_ID:  WRONG_SYMBOLS[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]FAILURE_BUCKET_ID:  [/COLOR][COLOR=red]WRONG_SYMBOLS[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][COLOR=#000000][FONT=Times New Roman]ANALYSIS_SOURCE:  KM[/FONT][/COLOR][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][COLOR=#000000][FONT=Times New Roman]FAILURE_ID_HASH_STRING:  km:wrong_symbols[/FONT][/COLOR][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][COLOR=#000000][FONT=Times New Roman]FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}[/FONT][/COLOR][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][COLOR=#000000][FONT=Times New Roman]Followup: MachineOwner

I think we might go with the fix mentioned in a previous post to start withand that is to uninstall the CCC and use just to driver for that card. Problem is I cannot find a driver just for that card it only comes with the CCC

SAPPHIRE Technology

MrParchy · Sep 26, 2015

Hi, I'm back from my holiday. I don't fully understand what you're asking me to do. I've followed your link and I've uninstalled my driver and I'm installing the one I found through your link now.
My motherboard has on-board graphics, can that be used to narrow down the problem at all?

MrParchy · Sep 26, 2015

Just installed that driver and the problem seems to be fixed. Thank you very much for the help. Until further notice I will be marking this thread as solved.

ICIT2LOL · Sep 26, 2015

Sorry late reply well alls well that ends that way eh? I think the reinstall of the driver has done it - typically when you plug in a GPU the onboard graphics is cut out or disconnected for want of a better term.

Anyway it is going that is the main thing as that dxgkrnl.sys is one of a number of dump files that has to be chased down it can be anything from an update (usually listed as that) to any component especially if the component is one dealing either graphics in that case it is the DirectX system.

MrParchy · Sep 27, 2015

well, it seemed to be working until today when The same problem started happening. So back to square 1 I guess.

Solved BSOD upon skype call dxgkrnl

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