BSOD using just Chrome, error 0x00000116

[sahuja2]

Hey guys,

I have been getting the same BSOD for a while and it is becoming problematic. After some googling, I'm still not sure why it's happening. While the BSOD doesn't occur when the computer is idle, it happens when I do just about anything else including just surfing the net (Chrome). I took a picture of the BSOD and have transcribed here for convenience.

Transcription:

*** STOP: 0x00000116 (0xFFFFFA800C1D334E0, 0xFFFFF8800440AE80, 0x0000000000000000, 0x0000000000000002)

*** atikmpag.sys - Address FFFFF8800440AE80 base at FFFFF88004400000, DateStamp 52311556

Any help here would be so so helpful, thank you so much!

Shaun

Edit: not sure why the image isn't showing up, but if you right click on the image and click open in new tab, it should be visible there. Thanks again!

 

[Layback Bear]

Welcome to our forum sahuja2.

Before our BSOD Team can assist you, you first have to have a legal install of Windows 7.

Your log show

Registered Owner: AutoScout2
Registered Organization:
Product ID: 00426-OEM-8992662-00006
Original Install Date: 7/29/2014, 1:27:09 PM
System Boot Time: 7/11/2017, 7:36:49 AM
System Manufacturer: MSI

The Product ID you are using is for this.

Win 7,Ultimate,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992662-00006 and you are using it on a aftermarket MSI motherboard.

To solve this problem a legal copy of Windows 7 must be installed using a legal matching COA key. After that is done and you still having problems, we will be happy to give guidance.


Jack

 

[sahuja2]

Hi Jack,

Appreciate the response. I purchased this copy of Windows and Windows activation shows as genuine. Can you please help me to confirm this information for you?

Thank you,
sahuja2

 

[torchwood]

Hi sahuja2,
Jack is correct
the product key in use is for an Acer Factory installed OEM version of W7.
You have a custom built computer.

run this tool copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012

should give me more info

Roy

 

[sahuja2]

Hi Roy,

Here is the output

************
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5C3A8B03-A4F5-4ED6-A972-8BA044126B41}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5C3A8B03-A4F5-4ED6-A972-8BA044126B41}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3295048177-352967535-3659404713</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7693</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V10.3</Version><SMBIOSVersion major="2" minor="7"/><Date>20130328000000.000000+000</Date></BIOS><HWID>910A3507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-2102014
Installation ID: 009633334080845124601161699396568271060695709713473204
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/11/2017 10:57:56 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:15:2017 20:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAQADAAAAAQABAAEAln3KMk400JyWxxwmgK3eiIqbsO3DvNDabnU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT AMD POWERNOW
IVRS AMD RD890S
SLIC ACRSYS ACRPRDCT
************

I hope this helps. I purchased this Windows disk from a store so I hope it is valid.

Thank you,
sahuja2

 

[torchwood]

Hi sahuja2,

An activation exploit is in use - the easy spot is the last line
SLIC ACRSYS ACRPRDCT.
Its been added in.
the Slic table is a major part of the validation process and the way 1000's of W7 Ultimate installs are "genuinised".


There are other indications.

Not sure if MS has picked up on it, possible because of the rearm count - suspect that has it gone non-genuine once allready.

Roy

 

[sahuja2]

Hi, not sure what nongenuine means, but I haven't had any problems with Windows so far until these BSOD issues. If you can help me understand how to make Windows genuine I am more than happy to do that. Will this fix my BSOD issues? Thank you!

 

[torchwood]

Hi sahuja2,

The only way you can make it truly genuine is to buy a genuine licence.
Unfortunately Ultimate is very expensive min 200$, even IF you can get hold of one!!
It will need to be either a Retail or System Builder. AND sold with its packageing.

BSOD's are caused by 2 major elements - failing hardware or bad drivers.
So purchasing a licence will not neccessarily fix the problem unless the install media was corrupt.

Roy

 

[sahuja2]

That is unfortunate, since I bought the disc from a store (sounds like I got a bad disc). Is there any way to get some help on here re: my BSOD issues? Would appreciate ANY help. Thank you!

 

[axe0]

No help is provided while the activation issue is present.