BSOD watching Youtube videos, animes, and playing HON.error 0x00000124

[Mitchikoy]

My HP pavillion dv7 notebook PC started having BSOD while watching videos on any site. then it started doing it while im playing a game. i dont know what to do! :/ and its been happening alot! Someone help!

 

[koolkat77]

Welcome to the forum.

Before I suggest anything else -
Please download and install all updates from windows update.

Post back when you're done.

 

[koolkat77]

BSOD Analyze

Your dumps indicate hardware issues.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004cc4038, b654a000, 35000135}

Probably caused by : [COLOR="Blue"]hardware[/COLOR]

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004cc4038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b654a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000035000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  ffmpeg.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009f0a08 fffff800`031fe903 : 00000000`00000124 00000000`00000000 fffffa80`04cc4038 00000000`b654a000 : nt!KeBugCheckEx
fffff880`009f0a10 fffff800`02d95923 : 00000000`00000001 fffffa80`04cc2150 00000000`00000000 fffffa80`04cc21a0 : hal!HalBugCheckSystem+0x1e3
fffff880`009f0a50 fffff800`031fe5c8 : 00000000`00000728 fffffa80`04cc2150 fffff880`009f0db0 00000000`019a9400 : nt!WheaReportHwError+0x263
fffff880`009f0ab0 fffff800`031fdf1a : fffffa80`04cc2150 fffff880`009f0db0 fffffa80`04cc2150 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f0c00 fffff800`031f1e8f : 00000000`0000014e 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f0c40 fffff800`02c7e8ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009f0c70 fffff800`02c7e753 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f0db0 00000000`00bb5448 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`00288ee0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xbb5448


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

Go through this thread
:ar: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Also get the latest drivers for the following:
Source | RzSynapse.sys | Razer Synapse Engine/Razer Naga |Razer Support

STACK_COMMAND:  kb

FOLLOWUP_IP: 
RzSynapse+9b31
fffff880`05c09b31 0fb74220        movzx   eax,word ptr [rdx+20h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RzSynapse+9b31

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RzSynapse

IMAGE_NAME:  RzSynapse.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e941b13

FAILURE_BUCKET_ID:  X64_0x50_RzSynapse+9b31

BUCKET_ID:  X64_0x50_RzSynapse+9b31

Followup: MachineOwner
---------

2: kd> lmvm RzSynapse
start             end                 module name
fffff880`05c00000 fffff880`05c2f000   RzSynapse T (no symbols)           
    Loaded symbol image file: RzSynapse.sys
    Image path: \SystemRoot\system32\DRIVERS\RzSynapse.sys
    Image name: RzSynapse.sys
    Timestamp:        [COLOR="blue"]Tue Oct 11 16:31:47 2011 (4E941B13)[/COLOR]
    CheckSum:         0002C4DC
    ImageSize:        0002F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Keep us posted.

 

[Mitchikoy]

Im going to do all the updates first then im gettin back at ya. but how do i update my drivers?

 

[koolkat77]

You can get them from the manufacturers website.

 

[koolkat77]

Hi

Were you able to find out what was causing the BSoDs?
Did they stop?