Solved BSOD-web browsing, downloading Adobe reader+Javascript update

[funnytoast]

I am hitting myself in the head for removing the infections from the Windows Defender. The scan isolated and prevented the infections from running, but I removed them in addition without thinking. DANG

SAFE MODE with networking is WORKING and I have updated definitions and now scanning, now BDOS within 3 minutes of the scan, which is a record and looks promising. Thank you again, Everlong, it seems to be working.

No problem Layback bear. After the scan I will notify you of the results and anything that is found. Should I follow with CCleaner and REVO? I think those are my only options after the scan.

As far as a clean install, as much as I don't want to think about it, I am looking for my product key and the ISO. I bought Win7Pro online 2 years ago and not sure how to do that reinstall without a disc. But lets not think about that now.

On my usb shopping trip I was also looking at external hard drives too. I found two portables; a Toshiba and a WD, both 1TB and 2.0 and 3.0 capable. One has a shock mechanism and the other one looks prettier. I don't know if I should invest in one right now. If you had any advice or suggestions, I'm open.

 

[Layback Bear]

Lets hold off on that now. You can always buy later. Lets get rid of the infection or a least find out what it is so we have direction on the next move. Once the infection is gone we will have several choices that can be taken. Job 1 remove infection.
Job 2 make a note of what the infection is and let us know.

 

[funnytoast]

So...

Windows Defender booted and ran.... clean
Microsoft Security Essentials run.... clean
Malwarebytes run.... clean

So it APPEARS that my machine is clean and free of infection with the latest updates.

I am ready to use CCleaner and find and download and use REVO.

But I will wait for instruction.

thanks

 

[Layback Bear]

GREAT!!
Lets do this first. I want you to run sfc /scannow 3 times and boot after each. You will need to do this from the cmd prompt/admin. This is Windows 7 way of checking it's own files and repairing if needed. Let us know the results. Then if things are okay will will get to the rest. Sometimes when you get infected those infections play with these Windows Files.

 

[funnytoast]

Ok, I found the command prompt and now running the first of sfc/ scannow in safe mode with network.

Is there a special way to reboot? Should I properly shut down the computer? (I usually hold down the power button). When it restarts, do I go back to safe mode with network, safe mode plain? or let it go to regular mode?

 

[Layback Bear]

I would boot in normal/regular into Windows 7 and then run sfc /scannow.

 

[funnytoast]

some interesting things

first scan in safe mode found no threats
rebooted to regular, would not scan. Could not finish due to BSOD
running second and third scan in safe mode. just finished and no integrity violations were not found.

and these were not consecutive, some stuff and tweaking between modes occurred.

but still getting BSOD in regular mode.

 

[Everlong]

Well to go any further and hopefully isolate the problem we ideally need to try and solve the problem of your missing minidumps.

 

[funnytoast]

Would you recommend BluescreenView Blue screen of death (STOP error) information in dump files. ?

I'm going to look into the event logs to see if any dumps were created also.

Thanks

 

[Dave76]

Blue Screen View may be helpful for you to look at but, we prefer Windows Debugger as it gives us more detailed information, so no need to upload any Blue Screen View files here.

If you aren't getting any .dmp files saved, check this Seven Forums Tutorial:
Dump Files - Configure Windows to Create on BSOD

Use Option One
Skip #5 and go to #6
In step #6 be sure to UN-check the 'Automatically restart' box, as this can prevent the crash dumps from being written.
Go to step 9.
Be sure to 'Restart after you save and close anything that you have open.'

Let us know if you have any questions.

 

[Layback Bear]

Thank you Harrison and Dave for jumping in and catching the BSOD. I will be watching and try to learn.

 

[funnytoast]

Thank you for lending your expertise.

I first tried configuring Windows to create a dump file early in this thread to no avail. I even went as far as to create a C:\Windows\Minidump for the lack of one in the system.

Whenever I get the BSOD it says information has been dumped and I have to manually restart by holding my power button. I've restarted and booted to both safe mode and regular mode and searched C:\Windows\Minidump which ends up being an empty folder.

 

[Dave76]

Is there a special way to reboot? Should I properly shut down the computer? (I usually hold down the power button). When it restarts, do I go back to safe mode with network, safe mode plain? or let it go to regular mode?

Don't use the power button.
Use the 'Start Button' rb: and Shutdown or Restart as needed.
Depending on how the power button is configured, it can just instantly kill everything and this may cause file corruption.

Thank you for lending your expertise.

I first tried configuring Windows to create a dump file early in this thread to no avail. I even went as far as to create a C:\Windows\Minidump for the lack of one in the system.

Whenever I get the BSOD it says information has been dumped and I have to manually restart by holding my power button. I've restarted and booted to both safe mode and regular mode and searched C:\Windows\Minidump which ends up being an empty folder.

Go through the tutorial and make sure everything is correct, especially the UN-check the 'Automatically restart' box.
If the computer is turned off to soon after the crash it can't generate the dmp files.
This is important as we can get important information from the crash files.

 

[funnytoast]

I want to be so sure that I've followed the tutorial. the directions are so simple, but it is me, I could be missing something, but I have gone through the system properties many many times, it is becoming redundant.

I even went as far as to sending the minidump to a flash drive, but that didn't work either.

After failing and getting BSOD, what is the proper way to restart a computer?

I'm not sure if this helps but, only when operating in regular mode BSOD is triggered whenever I have tried to update MSE definitions and after I tried to download and install MAM. I'm sure it will be triggered by other things, but these are for sure.

I really want to get you those minidump files. I really, really do. For some reason, they are not being written when they say they are.

 

[Dave76]

Your System Properties/ Advanced/ Startup & Recovery - Settings window should look like this:
Except Windows 7
View attachment 223584

Have you had any Anti Virus programs previously installed on your computer?
If you have removed/uninstalled any previous AV program you will need to run their uninstall/removal tools.
AV programs are very difficult to get fully removed from your computer, any remnants can cause system and other AV program instability.
Post all AV programs that you have used on your system.

Info from the BSoD files in your first post.
These Event logs stopped on 9 April, so no recent information.
System Event Logs:
12,124 of these from January.

Event[0]:
  Log Name: System
  Source: Disk
  Date: 2012-01-26T23:22:18.555
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.

Event[14437]:
  Log Name: System
  Source: cdrom
  Date: 2012-02-03T15:30:04.543
  Event ID: 15
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
The device, \Device\CdRom0, is not ready for access yet.

Event[14442]:
  Log Name: System
  Source: atapi
  Date: 2012-02-03T15:30:07.874
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
The driver detected a controller error on \Device\Ide\IdePort0.

Event[14660]:
  Log Name: System
  Source: Disk
  Date: 2012-02-04T13:06:16.577
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.

Check the HP Support/Drivers site and check for updated drivers. I didn't find any Win7 drivers for your laptop at the HP site, how are you getting your drivers?
Intel RST driver for your 945 chipset: Intel® Rapid Storage Technology

App Event Logs:

Event[20698]:
  Log Name: Application
  Source: Application Error
  Date: 2012-03-21T17:36:37.000
  Event ID: 1005
  Task: Application Crashing Events
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program MediaMonkey - Audio Library because of this error.

Program: MediaMonkey - Audio Library
File: 

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
Disk type: 0

Also a lot of app crashes.

D/L and run WD Data Lifeguard Tools 11 for Windows


You may want to reconsider a clean install, buy that external HDD and after the clean install get a image backup. You won't have to clean install again, just restore the backup.
Clean install, all updates, install programs, test for a week and if everything is running well then make the backup image.
Acronis True Image WD Edition

 

[funnytoast]

That is basically what my Startup/Recovery settings look like. System Failure is exact except that Small Dump is 128kb I think, smaller than what you have. System start up is different. None are checked. I can change that if you think that will help.

Some of these might not be AVs, but I usually associate these all together:

Malwarebytes
Microsoft Security Essentials
Hijack This
CCleaner

I might have used these a long while ago
Avast
AVG

While I was trying to run scans and whatnot, I went through an ordeal trying to install and uninstall MAM, but this was after trying to obtain a Minidump.dmp from my computer using the SevenForum diagnostic tool, which was my first attempt to solve the problem.


This may be a broad question since we do not have and idea of what is happening, but would a clean install solve the BSOD. I want to know the possibility of it being a hardware problem vs. software problem, in which case I'll go look for a new computer.

Do you have any good resources for a clean install? I bought MS7Pro online and lost my product key and cannot find the iso or exe file from when I bought it.

Thanks Again for helping

 

[funnytoast]

Now that you suggest I look at the drivers, I see that I cannot even run a scan on my DV6000 to check for drivers. As you stated, there are no drivers for my computer to run Win7Pro. How does that work? How did I skate by?

I'm sorry, this stuff is a little too technical for me, but I am trying to understand. Basically my drivers aren't matching?

Will I lose any data when I download and run Data Lifeguard?

I'll run it and go to bed.

What is a clean install? What is involved with that?

Thanks

 

[funnytoast]

WB Extended Test PASSED

 

[Dave76]

Good news the HDD passed.

My System startup settings are for dual boot, I have Win7 & Windows 8 installed.
If you have only one OS then it's fine the way it is.

These applications are fine.
Malwarebytes
Microsoft Security Essentials
Hijack This
CCleaner

Did you run the removal programs for Avast and AVG?
If not then run them now.

Avast Uninstall Utility

AVG Remover

Sorry, with no Win7 product key you can't legally install it, there is a 30 day trial but that won't help you much.
You can D/L SIW - System Information for Windows - Home Edition.
Go to 'Software' > Licenses, it will show your current product key.

Windows 7 will install the drivers you need if you have a wired internet connection when you install it.
The Intel RST and graphics drivers can be installed from their site, there are others that you can search for if needed.

Did you install the Intel RST driver I linked above?

We can do some hardware testing and a few other tests to determine if the cause is hardware or software.

Run memtest86+ for a minimum of 7 full passes with all RAM cards installed, best to run overnight.
Stop the test if you get any errors.
RAM - Test with Memtest86+

Then run OCCT to test the CPU.
First Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.


There is a very good tutorial for a Clean Install, you copy all the data and files you want to keep and then format the HDD and install the OS.
How to Do a Clean Installation with Windows 7

 

[funnytoast]

This is now getting more interesting and more involved, but I am game.

1. I did not install the Intel RST driver, yet. I should I do it now? I will wait for a response.

2. I have the product key. I remember seeing two, one in "My Computer" properties (numbers) and the other one I was emailed (numbers and letters). I have Win7Pro will the SIW still work?

3. Regarding clean install and Win7. I bought the Win7Pro version ONLINE from Microsoft 2 years ago. I was emailed links for ISO and executions. I installed the OS, but now I cannot find the files on my HDD or on my computer. So at this point will I have to just purchase a new OS? I will look harder for those files. Even if I found them, would I still be able to use them?

4. I tried using Real Temp right now and the applications will not run. Two notifications I get are "Drivers not found. Try running as admin" and "could not open WinRing0.dll". This is after I unzipped and right clicked to Run as Admin.

5. I'm far from over night at the moment, how long are the mem tests? Can I set it to run 7 passes automatically?

Thanks