BSOD Web browsing or normal activities. BCCode 101

[DJEYE]

[FONT=&quot]Okay, so I decided to clean out my PC from dust and what not only to come across a problem. (I reapplied thermal paste to the CPU as well.) However to make things more complicated, before I cleaned it all out, I had trouble with an update. On June 14 late night I shut down my PC to be met with an update. Thinking nothing of it i let it run its course. A full 12 hours later, the update was NOT complete. It was on 4 out of 5. So I did what anyone would do and shut it off. Reboot, and tried the download again, this time it started at 1 out of 2 and completed. So, where did everything go wrong? This is the message I get as follows:
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.256.1[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 101[/FONT]
[FONT=&quot] BCP1: 0000000000000019[/FONT]
[FONT=&quot] BCP2: 0000000000000000[/FONT]
[FONT=&quot] BCP3: FFFFF880031D5180[/FONT]
[FONT=&quot] BCP4: 0000000000000003[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]


[FONT=&quot]Any help would be appreciated. Tl;dr: What does this mean??[/FONT]

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[DJEYE]

Okay. Its posted.

 

[Arc]

The zip you uploaded does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[DJEYE]

The .dmp file has been added.

 

[Arc]

From the next time, dont alter the original post and post subsequent files in respective posts.

Symantec Real Time Storage Protection has some impact on your BSODs.

Child-SP          RetAddr           Call Site
fffff880`0b1bc8e8 fffff800`03317a3a nt!KeBugCheckEx
fffff880`0b1bc8f0 fffff800`032ca6e7 nt! ?? ::FNODOBFM::`string'+0x4e3e
fffff880`0b1bc980 fffff800`0320c895 nt!KeUpdateSystemTime+0x377
fffff880`0b1bca80 fffff800`032bd153 hal!HalpHpetClockInterrupt+0x8d
fffff880`0b1bcab0 fffff800`032c59de nt!KiInterruptDispatchNoLock+0x163
fffff880`0b1bcc40 fffff800`032e0251 nt!KeFlushMultipleRangeTb+0x25e
fffff880`0b1bcd10 fffff800`032e2c98 nt!MiFlushTbAsNeeded+0x1d1
fffff880`0b1bce20 fffff800`033f1f86 nt!MiAllocatePagedPoolPages+0x4cc
fffff880`0b1bcf40 fffff800`032e09b0 nt!MiAllocatePoolPages+0x906
fffff880`0b1bd080 fffff800`033f543e nt!ExpAllocateBigPool+0xb0
fffff880`0b1bd170 fffff880`0df50332 nt!ExAllocatePoolWithTag+0x82e
fffff880`0b1bd260 00000000`0000000c [URL="http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS"]SRTSP64[/URL]+0x58332
fffff880`0b1bd268 fffff8a0`0b675610 0xc
fffff880`0b1bd270 fffff8a0`0d8dd390 0xfffff8a0`0b675610
fffff880`0b1bd278 fffff880`0df4b7be 0xfffff8a0`0d8dd390
fffff880`0b1bd280 fffff880`0defeeaa [URL="http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS"]SRTSP64[/URL]+0x537be
fffff880`0b1bd288 fffff880`0df320e9 [URL="http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS"]SRTSP64[/URL]+0x6eaa
fffff880`0b1bd290 fffff8a0`0b675610 [URL="http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS"]SRTSP64[/URL]+0x3a0e9
fffff880`0b1bd298 fffff8a0`0bdffe90 0xfffff8a0`0b675610
fffff880`0b1bd2a0 00000000`00000000 0xfffff8a0`0bdffe90

Description here: Driver Reference Table - SRTSP64.SYS

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
________________________________________________________________________________
BSOD ANALYSIS:

......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff880031d5180, 3}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff880031d5180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  des2svr.exe

CURRENT_IRQL:  d

STACK_TEXT:  
fffff880`0b1bc8e8 fffff800`03317a3a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`031d5180 : nt!KeBugCheckEx
fffff880`0b1bc8f0 fffff800`032ca6e7 : 00000000`00000000 fffff800`00000003 00000000`00002711 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4e3e
fffff880`0b1bc980 fffff800`0320c895 : fffff800`03232460 fffff880`0b1bcb30 fffff800`03232460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0b1bca80 fffff800`032bd153 : 00000000`30066cc9 fffff800`0343be80 fffff800`0343be80 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0b1bcab0 fffff800`032c59de : fffff800`0343be80 fffff800`00000001 00000000`00000000 fffff880`0b1bcd48 : nt!KiInterruptDispatchNoLock+0x163
fffff880`0b1bcc40 fffff800`032e0251 : 00000000`00000000 00000000`0000000c 00000000`00000001 fffffa80`0a9929b0 : nt!KeFlushMultipleRangeTb+0x25e
fffff880`0b1bcd10 fffff800`032e2c98 : 00000000`0000000c fffff880`0b1bce80 fffff8a0`0ffa3000 00000000`00000001 : nt!MiFlushTbAsNeeded+0x1d1
fffff880`0b1bce20 fffff800`033f1f86 : 00000000`0000bac0 fffffa80`06693000 00000000`00000001 fffff880`0b1bcf58 : nt!MiAllocatePagedPoolPages+0x4cc
fffff880`0b1bcf40 fffff800`032e09b0 : 00000000`0000bac0 fffffa80`06693000 00000000`00000001 fffff880`0b1bd1c0 : nt!MiAllocatePoolPages+0x906
fffff880`0b1bd080 fffff800`033f543e : 00000000`00000000 00000000`00000801 00000000`00000000 00000000`0000bac0 : nt!ExpAllocateBigPool+0xb0
fffff880`0b1bd170 fffff880`0df50332 : 00000000`0000000c fffff8a0`0b675610 fffff8a0`0d8dd390 fffff880`0df4b7be : nt!ExAllocatePoolWithTag+0x82e
fffff880`0b1bd260 00000000`0000000c : fffff8a0`0b675610 fffff8a0`0d8dd390 fffff880`0df4b7be fffff880`0defeeaa : SRTSP64+0x58332
fffff880`0b1bd268 fffff8a0`0b675610 : fffff8a0`0d8dd390 fffff880`0df4b7be fffff880`0defeeaa fffff880`0df320e9 : 0xc
fffff880`0b1bd270 fffff8a0`0d8dd390 : fffff880`0df4b7be fffff880`0defeeaa fffff880`0df320e9 fffff8a0`0b675610 : 0xfffff8a0`0b675610
fffff880`0b1bd278 fffff880`0df4b7be : fffff880`0defeeaa fffff880`0df320e9 fffff8a0`0b675610 fffff8a0`0bdffe90 : 0xfffff8a0`0d8dd390
fffff880`0b1bd280 fffff880`0defeeaa : fffff880`0df320e9 fffff8a0`0b675610 fffff8a0`0bdffe90 00000000`00000000 : SRTSP64+0x537be
fffff880`0b1bd288 fffff880`0df320e9 : fffff8a0`0b675610 fffff8a0`0bdffe90 00000000`00000000 fffff8a0`0d8dd390 : SRTSP64+0x6eaa
fffff880`0b1bd290 fffff8a0`0b675610 : fffff8a0`0bdffe90 00000000`00000000 fffff8a0`0d8dd390 fffff8a0`02ff66e0 : SRTSP64+0x3a0e9
fffff880`0b1bd298 fffff8a0`0bdffe90 : 00000000`00000000 fffff8a0`0d8dd390 fffff8a0`02ff66e0 fffff880`0df44ffc : 0xfffff8a0`0b675610
fffff880`0b1bd2a0 00000000`00000000 : fffff8a0`0d8dd390 fffff8a0`02ff66e0 fffff880`0df44ffc fffff880`0b1b0000 : 0xfffff8a0`0bdffe90


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------

 

[DJEYE]

I removed Norton 360 completely. Is AVAST anti virus any good?
Also, what exactly about Norton caused my PC to crash?

 

[Arc]

From the dumps it appears as the norton blocked your storage functionalists.

Avast, the free version is better. But MSE is the best from a BSOD perspective.

 

[DJEYE]

Okay, so far i have not received any BSOD but my PC keeps freezing still. Twice trying to write this in fact. Is there anyway to diagnose this? What should I do?

 

[Arc]

That may occur due to a wide range of causes. Start from virus scan.

Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

 

[DJEYE]

Hmmm. No viruses. I think it may have to do with my graphics driver. From time to time it will stop responding then recover. When it freezes any audio in the background will continue but im unable to click anything. I can move the mouse but that is all.

 

[Arc]

Something like this?

Try to roll back the display driver to the earlier version installed, just to have a check that if it is the same with another driver version or not.
Device Manager - Roll Back Driver

Let us know the situation, as it is mostly a hardware error. The error of the GPU itself.

 

[DJEYE]

Exactly! I will try this.
Also i JUST received a BSOD.
Uploading .dmp

 

[Arc]

Can you use the onboard graphics as a test, to observe if it is the same BSOD on onboard graphics or not?

 

[DJEYE]

Can you explain?

 

[Arc]

Its just a test, to see if the errors are occurring with the GPU on only.

The cable connecting the monitor and the computer is connected with the GPU. Remove it from there, and put it in the same slot of the motherboard. Usually windows configures onboard graphics at a restart.

Most probably we will end up with changing the GPU.

 

[DJEYE]

Well that's not good. My mother board doesn't have any on board graphics... :huh:

 

[Arc]

Well that's not good. My mother board doesn't have any on board graphics... :huh:

Then try any other recent version of the display driver. If the situation is the same , you may need to replace the GPU unfortunately.

 

[DJEYE]

Yes. I rolled back to a previous driver yesterday and i have no received any display failures or BSOD. Interesting. I believe the BSOD may have been a combination of a failing display driver AND Norton 360. What are the chances of that? I will mark this thread as solved it the stability is consistent for 2 whole days.