Solved BSOD when awakening from sleep; ntoskrnl and others

[gsindela]

I've attached the zip file per the forum instructions. I'm new to the forum as you can see.

Had this custom system for about 4-5 years; crashes on a daily basis, usually while asleep and when awakening from sleep. Here are the things I've tried thus far:

1. Reinstalled Win7 home premium 64 bit just the other day: no help.
2. New boot SSD: no help.
3. Memtest: no help.
3.5. Using Driver Easy Pro that reports all drivers are up to date. Still getting BSODs.
3.6. Did chkdrive: no help.
4. Just followed the verifier.exe instructions on this site and have had multiple BSOD since. That brings me to the current state.

Please help. Thank you in advance!!! Gordon.

 

[johnhoh]

I'll let someone else help you with the BSOD file, but here is some general advice on wake-from-sleep-BSODs

Its often a driver problem, here are steps to clear it up if so

completely uninstall driver easy
How to Uninstall DriverEasy?

keep running windows update until it says you are fully up to date

use gigabyte's automatic driver updater in their App center
GIGABYTE Latest 9 Series Software Utilities

if problem persists, run intel's driver assistant
Download Intel(R) Driver & Support Assistant

if problem persists, test to see if the graphics driver is the issue by:
1) using only the motherboard's graphics port, and do not use your graphics card (just for now)
2) or, use device manager to update your graphics card driver to "standard svga adapter"
- if you get no BSODs in case 1 or 2, you know the issue is either your graphics card hardware, or its driver.

if problem persists, test to see if its a USB port issue
- uninstall every usb port in use except keyboard and mouse, see if BSODs stop

 

[gsindela]

I'll let someone else help you with the BSOD file, but here is some general advice on wake-from-sleep-BSODs

Its often a driver problem, here are steps to clear it up if so

completely uninstall driver easy
How to Uninstall DriverEasy?

keep running windows update until it says you are fully up to date

use gigabyte's automatic driver updater in their App center
GIGABYTE Latest 9 Series Software Utilities

if problem persists, run intel's driver assistant
Download Intel(R) Driver & Support Assistant

if problem persists, test to see if the graphics driver is the issue by:
1) using only the motherboard's graphics port, and do not use your graphics card (just for now)
2) or, use device manager to update your graphics card driver to "standard svga adapter"
- if you get no BSODs in case 1 or 2, you know the issue is either your graphics card hardware, or its driver.

if problem persists, test to see if its a USB port issue
- uninstall every usb port in use except keyboard and mouse, see if BSODs stop

Thank you so much! Working on it now.

 

[gsindela]

1. Uninstalled Driver Easy.
2. Used Gigabyte's App Center: said a few of my drivers were newer than the one's it wanted to install, so I did not install those, the Realtek driver said it was not compatible with my system; not sure how that affects me.
3. Ran Intel's driver assistant: says my Intel software is up to date.
4. I have on board graphics, no graphics card.
5. Not far enough to unplug USB devices yet, we'll see if that is necessary.

Any help on the BSOD file is greatly appreciated!

 

[gsindela]

New crash zip file attached hereto...

 

[gsindela]

Reinstalled Windows7 again, this time using Johnhoh's instructions hereinabove. I.e. did not use DriverEasy. Also, I have always been a heavy user of CCleaner including the registry cleaner. Did not install it this time as I suspected the registry cleaning may have been problematic.

First Sleep test was a failure. This is very frustrating. At this point, I'm suspecting it may be my power supply, but by no means certain. Ordered a new supply and will try that.

 

[johnhoh]

two comments:

if you have not done so, you want to use device manager to update your graphics card driver to "standard svga adapter", then reboot. Then go into device manager again and check to make sure it says "standard svga adapter" as the current display adapter.

also check start > run > msinf032 > system summary > components > problem devices. The entire right side of the screen should be blank, which is windows telling you that you have no problem devices, and all drivers are working fine.

then try sleeping again. If it still hangs, my guess is you have a bad hard drive (if its a spinning drive that is). If you have no spinning drive but instead are running an SSD, I am guessing your motherboard is bad. And I do not mean to hit you while you are down, but would not have guessed you have a bad power supply.

 

[gsindela]

two comments:

if you have not done so, you want to use device manager to update your graphics card driver to "standard svga adapter", then reboot. Then go into device manager again and check to make sure it says "standard svga adapter" as the current display adapter.

also check start > run > msinf032 > system summary > components > problem devices. The entire right side of the screen should be blank, which is windows telling you that you have no problem devices, and all drivers are working fine.

then try sleeping again. If it still hangs, my guess is you have a bad hard drive (if its a spinning drive that is). If you have no spinning drive but instead are running an SSD, I am guessing your motherboard is bad. And I do not mean to hit you while you are down, but would not have guessed you have a bad power supply.

Doh! All right. I will check into this and report back.

 

[gsindela]

I've looked into this briefly. A couple issues:

I installed the standard vga drivers and with them, I can no longer extend my desktop to my second monitor. This is a big issue as I need that second monitor for functionality.

For some reason, the Start > Shut Down options changed from including the "sleep" option to the "hibernate" option when I changed to the standard vga drivers. Also, the "sleep" option was no longer present in the "Change settings for the plan: Balanced" screen in the "power options" Control Panel window. Obviously, this has something to do with what is going on with my system, but I'm confused as to why this is happening.

Furthermore, it seems as though a solution for me, if it were possible, would be to use the Intel display drivers, but be able to use the hibernate option in the Shut Down menu. Any thoughts here?

Also, if this is the root of my BSOD's, then wouldn't a solution to the problem be to simply purchase a inexpensive discrete graphics board thereby eliminating the Intel integrated graphics drivers???

Help is always greatly appreciated!!!

 

[johnhoh]

The only reason we are using the svga driver is to troubleshoot. It is not meant as a permanent solution. So for now, use the svga mode.

Think of hibernate as a deeper form of sleep. It uses less power but is slower to enter sleep and slower to wake. For our purposes we need it disabled, so do this

Start > run > powercfg -hibernate off (press enter)

After doing that hibernate is disabled, and now you can enter normal sleep by just using the command to do so

Start > run > rundll32.exe powrprof.dll,SetSuspendState (press enter)

Then give it a minute to sleep, and then once its asleep press the mouse or enter key or however you normally wake from sleep, and see if it wakes correctly, or crashes. If it is stable, then use the computer for a a half hour doing random things, then enter sleep again. See if it wakes correctly. If it does, then its probable that your graphics hardware or graphics driver is at fault. And yes, an inexpensive graphics card is then a viable solution, but ONLY IF the computer can repeatedly resume from sleep without crashing while using the svga driver.

And yes simply using hibernate instead of normal sleep is another option, eliminating the need to get a different graphics card. Many computers that fail to sleep/wake in normal sleep mode are able to sleep/wake in hibernate sleep mode. But you will want to see if you are comfortable with the slowness of hibernate sleep and wake. You re-enable it by doing the command from above but substitute on for off.

Are you using a spinning disk, or an SSD disk?

Did msinfo32 show you zero issues for problem devices?

Be aware that no matter how the troubleshooting goes here, its also possible you have a hardware problem (usually on the motherboard) that is causing this. We're just guessing our way through some possibilities now.

 

[gsindela]

The only reason we are using the svga driver is to troubleshoot. It is not meant as a permanent solution. So for now, use the svga mode.

Think of hibernate as a deeper form of sleep. It uses less power but is slower to enter sleep and slower to wake. For our purposes we need it disabled, so do this

Start > run > powercfg -hibernate off (press enter)

After doing that hibernate is disabled, and now you can enter normal sleep by just using the command to do so

Start > run > rundll32.exe powrprof.dll,SetSuspendState (press enter)

Then give it a minute to sleep, and then once its asleep press the mouse or enter key or however you normally wake from sleep, and see if it wakes correctly, or crashes. If it is stable, then use the computer for a a half hour doing random things, then enter sleep again. See if it wakes correctly. If it does, then its probable that your graphics hardware or graphics driver is at fault. And yes, an inexpensive graphics card is then a viable solution, but ONLY IF the computer can repeatedly resume from sleep without crashing while using the svga driver.

And yes simply using hibernate instead of normal sleep is another option, eliminating the need to get a different graphics card. Many computers that fail to sleep/wake in normal sleep mode are able to sleep/wake in hibernate sleep mode. But you will want to see if you are comfortable with the slowness of hibernate sleep and wake. You re-enable it by doing the command from above but substitute on for off.

Are you using a spinning disk, or an SSD disk?

Did msinfo32 show you zero issues for problem devices?

Be aware that no matter how the troubleshooting goes here, its also possible you have a hardware problem (usually on the motherboard) that is causing this. We're just guessing our way through some possibilities now.

John, thank you a million times for all the help!! I am using an SSD, a brand new Samsung. msinfo32 said I have zero problems.

 

[gsindela]

By the way, I was able to cancel the order for the PSU.

 

[gsindela]

I swear this system is cursed.

Based on John's input and my troubleshooting, I bought a $50 Radeon R5 220 card from Best Buy yesterday morning. It booted up fine and installed AMD drivers. When I went to install AMD Catalyst Control Center to update the drivers and maximize the video functionality, I got "failure to install" errors. Spent about 2.5 hours trying to troubleshoot that and got no where. Card was returned to Best Buy.

Ordered an Nvidia card from Newegg that should arrive tomorrow. Fingers are crossed.

 

[johnhoh]

since your initial blue screen post showed an atixxxx error, its understandable that a new radeon card also had an error, so moving to nvidia is a good move. If the nvidia card produces errors also, the problem is likely a bad motherboard.

 

[gsindela]

WHAT HAPPENED TO PLUG 'N PLAY!?

 

[gsindela]

since your initial blue screen post showed an atixxxx error, its understandable that a new radeon card also had an error, so moving to nvidia is a good move. If the nvidia card produces errors also, the problem is likely a bad motherboard.

Thanks again John!!! We'll see how it goes. My hair is getting grayer by the hour!

 

[gsindela]

The saga continues. Installed the new Nvidia card and all drivers installed with no issue unlike the Radeon card. Still getting BSODs.

I continue to follow John's advice and have therefore ordered a new motherboard along with a new CPU, the Ryzen 3 2200G that has onboard graphics. Those parts arrive tomorrow. We will see how it goes. Along with 8gb of DDR4, this little endeavor is setting me back an additional approx. $275. Lovely.

 

[johnhoh]

right before you shutdown the machine for the final time prior to replacing the motherboard and cpu, I recommend following the instructions in the link. Or if you prefer, don't follow them, and just re-install windows from scratch.

Many recommend always re-installing windows from scratch when installing a new motherboard. I have done the below dozens of times when swapping motherboards/cpus and its worked fine every time, so in my view a scratch install is called for only if the below fails.

New hardware upgrade problem.

 

[gsindela]

Install went off without a hitch; did not have to reinstall OS. All tests have been positive thus far thereby pointing to either a bad motherboard (most likely based on John's analysis) or a bad CPU. Fingers remain crossed.

 

[gsindela]

Interesting development: I put the RAM from the bad system in my other system that has been rock stable for 9 years because it was an upgrade from 4gb to 8gb. The stable system ran fine for a day or so, then suddenly had BSOD's constantly to the point where OS would not load. Swapped the old RAM back in and it is running fine again.

So, it appears as though the RAM may have been the culprit. The strange thing is I ran Memtest on that RAM and got no errors.

This is truly an inexact science. So the issue may have been CPU, MB, or RAM. All are new and system is running fine thus far.