BSOD when I put in a blank CDR

[danshaw]

For some time I have had a problem with CD-R's

Almost every time I put a CDR into my drive the whole computer freezes....no mouse pointer.....I can not CONTROL-ALT-DELETE

Occasionally I get a blue screen instead of the freeze where I get a IRQL_NOT_LESS_OR_EQUAL message (it happens so rarely I am unable to give any numbers)

Usually after this crash and reboot I will be able to burn a CD successfully, but I have to try a fresh CDR, the crash seems to render the first CDR unusable.

Commercial CDs/DVDs are fine, as are "burnt" CDs from other people.
I have tried cheap CDRs, and expensive ones as a test with the same result.

I have uploaded a zip of the Sysinfo, and the minidumps here (after the last blue screen I got):
http://www.viewproject.co.uk/dump.zip

Thanks a lot in advance
Dan

 

[koolkat77]

Welcome

Please free up your start up first:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

The latest dump dated 19-10 -12 shows that it was caused by AVG antivirus.

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck A, {c350, 2, 0, 82e87f95}

Probably caused by : avgidsfilterx.sys ( avgidsfilterx+1c79 )

Followup: MachineOwner
---------

Please uninstall it and all its components using its uninstaller.
Recommended antivirus program for Windows 7 based on stability compared to others:-

• AVG | Download tools and utilities
• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [September 2012] from Official Microsoft Download Center and Learn how to install Windows 7 Service Pack 1 (SP1)

Keep us posted