BSOD, when I put my laptop to sleep mode - POWER STAE FAILURE

[vishwanath]

Hello all
I have an HP Pavilion DV6 laptop using it for about 2 years now. Have been getting BSOD when I close the lid and system is supposed to go to sleep mode. This issue is happening for a long time now..
I tried analysing the minidump, it says, POWER STATE FAILURE caused by Athrx I updated the driver too but stil keep getting the error.
Attached is latest mini dump file. Can some one please please help me out with this..

Thanks in advance.
-Vishwa

 

[axe0]

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[vishwanath]

Dear axe0
Attaching the files collected by the dm logger..
Thanks a lot for all the help.
-Vishwa

 

[axe0]

Hi vishwanath,

As it looks like, you are running 2 AV's simultaneously: AVG & Security and Protection.
If this is correct, then it explains why the network driver is flagged. Both are trying to retrieve data from the internet what causes conflicts.
It is recommended to uninstall 1 of them and always keep only 1 AV.
I can't find uninstall instructions for Security and Protection, maybe you can?
AVG uninstall

 

[vishwanath]

Thanks a lot, axe0, I have already turned off windows firewall and windows defender..
Or is it that you are referring to a different security and protection ??

 

[axe0]

I think it is from
Security and Protection
but I am not 100% sure.
If it is not, please make screenshots of your installed programs and post them.

 

[vishwanath]

Hello axe0
May be some old installation of symantec was not cleanly uninstalled!! I am not sure.. I had just downloaded norton uninstaller and ran it.. at least the way it ran, it looks like it uninstalled the program..
I will keep things under observation and will get back to you, if i face this issue again..
Thanks a lot again..

 

[axe0]

Please let me know how it goes

 

[vishwanath]

I do not think i can believe that norton uninstall tool..
Could it be some other issue.. like an outdated driver.. or NetBios over TCP/IP enabled??

 

[axe0]

Would you mind following my previous instruction regarding the installed programs.

 

[vishwanath]

Here are installed programs.. multiple screenshots

 

[axe0]

Diagnostics Test

 Malware scan

Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware

   Note

*(Uncheck trial version in the installation process)

 

[vishwanath]

Thank you axe0
I am running malware bytes.. it shows some threats - about 20 of them, combination of files and keys..
Should i use all other tools as well?

 

[axe0]

Prefered yes, 1 can't ever find everything.

 

[vishwanath]

Okey..
BTW, There is an item in start menu called Security and protection and it lists HP SimplePass, Lojack Theft protection - learn more and HP Recovery manager items!! I have already disabled HP simplepass.. I am not sure if anything related to lojack has been loaded on the machine, and may be that is causing the issue

 

[axe0]

Stupid me, should have looked a little further

If you can, try disable lojack and see how it goes.

 

[vishwanath]

Hi
Clicking on Lojack menu item, on start menu opens the following link in browser window:
https://www.absolute.com/en/partners/oem/hp

Also, i do not see any exe or dll called rpcnet on my system.. So not sure if Lojack is even installed..
BTW, just now I got another BSOD..
Attaching the details...
Thanks a million for all the help..
-Vishwa

 

[axe0]

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

I need your system specs a.t.m.

 

[vishwanath]

Hello Axe0
I have updated the system spec.
Please do let me know, if you need any more information..

 

[vishwanath]

Hello Axe0
Please do let me know, if i need to provide any other details..
BTW, Last night, Microsoft updates were installed on my system - and today, the system just freezed while i was working on battery power!!!
Time to install Ubuntu, I suppose