BSOD, when I put my laptop to sleep mode - POWER STAE FAILURE

[axe0]

What happened?
What were you doing?

 

[vishwanath]

Was just browsing/checking email.. and then closed the lid of laptop.. that is all
After sending you the message, I removed the Athrx driver, rebooted the system and let Windows install it again, also disabled the driver for Microsoft virtual wifi adapter..
Also, there is a finger print scanner on my laptop.. in device manger the driver for validity sensors was showing error mark saying some problem with registry entries.. i reinstalled that driver also disabled it because do not use it... let us see how it goes...

 

[axe0]

Alright, keep me posted

 

[vishwanath]

Hi
Got it again.. Same usage of laptop.. general browsing nothing else !!!
Attaching the fie dmlog collector generated..
any other driver needs to be updated?

 

[axe0]

Please uninstall Malwarebytes as a test
https://support.malwarebytes.org/customer/portal/articles/1835311?b_id=6438

 

[vishwanath]

Done, will keep you updated.. but do you see any other driver issue.. ? dump shows current IRQL is 2 am not sure which driver uses IRQ 2 How do i find out ?

 

[axe0]

IRQL is something else, but I don't know anything about all those things.

 

[vishwanath]

okey,, do you find any issue with any other drivers??

 

[axe0]

Only the athrx driver

 

[vishwanath]

Hmm. but windows says it has latest version of driver!!!!

 

[axe0]

Hmm. but windows says it has latest version of driver

Are you only checking through device manager?

 

[vishwanath]

Yes through device manager

 

[axe0]

Through device manager 9/10 times you get the message that the driver is updated.

Create a restore point and try to install the driver your manufacturer (HP) gives you.
I know it is not compatible, but the restore point is the backup in case something goes wrong.

 

[vishwanath]

okey, will give it a try over next week.. for the timebeing i just updated athrx from hp site.. let us see how things go...

 

[vishwanath]

No luck, same issue again..

 

[axe0]

Then we're dealing with an incompatible driver, I expected it already because there are no w7 compatible drivers.

 

[vishwanath]

Hmm.. So, either move to Win10 OR to Ubuntu ??

 

[axe0]

W10 won't help, if in w7 no updates are there then for sure none in w10

But it is your choice

 

[vishwanath]

Then what is the solution? I had, about 10 days ago, downloaded the drivers from HP site and installed them.. I had even updated BIOS...

 

[axe0]

Install Windows Vista or get a new laptop.