BSOD when I turn my computer off

[stathis74]

Clould please someone help with this problem:

 

[ICIT2LOL]

Hello and welcome stathis now mate just as it says on the screen have you installed any new hardware or software recently? if it is hardware then check to see if it is installed (seated if a plug in) firmly. If it is software then what?

Now two things you have to do is give us some system specs mate as it is like working in the dark not knowing what is in the machine http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

and also download the dump files please they can get us to the seat of the problem - generally speaking however it does look like a driver problem from what I have researched.
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Please post back same.

 

[stathis74]

Is this information ok?

 

[stathis74]

Sorry, I'm trying to send the dump files....

 

[stathis74]

I hope this is ok

 

[ICIT2LOL]

That's ok mate but I have to go offline for while but will get back soon the files are the ones we want.

 

[stathis74]

Thank you very mach for your time.

 

[ICIT2LOL]

Now I am not very experienced with this at the moment but I do see references to something amiss with the USB hubs. Now do you have a USB hub attached to the machine? Plus I am wondering if the drivers for the USB ports might need updating.

Now to make sure we are getting the right ones can you check under the machine for the PART NO see pic - it is of what is on my old Toshiba L550 it determines where the machine was made and whee it was made for - to get parts for if needed.

 

[stathis74]

Yes, a mouse is always attached to the usb. Twice a day I use an external driver and a usb flash drive. The Part No is: PSPGSE – 0RG00FGE and the volts on the adaptor: DC 19V – 6.3A. I’ve checked with Advanced Drive Updater the drivers are updated.

I’ve notice that the message (pop up at the right corner), when the usb drive is ready to take it off is not appearing any more for almost a week now. BSOD when I turn off my computer, has started 3 weeks now and I had this problem for a week when I change my hard drive with a new one and made a format. After that was back to normal and when I’ve tried to update my drivers with software it started again.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80081ea440, fffff80000b9a518, fffffa800a481410}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800a481410
Irp is active with 11 stacks 9 is current (= 0xfffffa800a481720)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80085a8040 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\System32\Drivers\dvb7700all.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dvb7700all.sys
*** ERROR: Module load completed but symbols could not be loaded for [B][COLOR="red"]dvb7700all.sys[/COLOR][/B]
 \Driver\DVB7700ALL
			Args: 00016600 00000001 00000004 00000005
 [ 16, 2]   0 e1 fffffa8003b1ce30 00000000 00000000-00000000    pending
	       \Driver\ksthunk
			Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a93be00    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm dvb7700all
start             end                 module name
fffff880`02661000 fffff880`02718000   dvb7700all T (no symbols)           
    Loaded symbol image file: dvb7700all.sys
    Image path: \SystemRoot\System32\Drivers\dvb7700all.sys
    Image name: dvb7700all.sys
    Timestamp:        Thu [B][COLOR="red"]Jul 18[/COLOR][/B] 16:56:25 [COLOR="Red"][B]2013[/B][/COLOR] (51E798A1)
    CheckSum:         000AED6F
    ImageSize:        000B7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The problem is the driver for the YUAN TV-tuner. This is an OEM provided driver from Toshiba. Check for an update here:
Support :: Toshiba :: Computers, Laptops/Notebooks, Tablets, Televisions, DVD and Blu-Ray Players, Camcorders, Storage, Accessories, and more

If none is available, you can try here:
Video Converter,HD Capture Card,HD H.264 Capture Card,Analog H.264 Capture Card,Industrial PC Video Card,IPC,Portable Capture | YUAN High-Tech

If no updated driver is available, then unfortunately the only other option is the replace the device with an alternate one.

   Note

Next time you post about BSOD's, follow the instructions at the top of the page so you post ALL the information required

 

[stathis74]

This is the driver from Toshibas Web page:

 

[stathis74]

I did the installation and I tried to turn off the computer and twice I’ve got the BSOD again:

 

[Golden]

Proceed to the next step then.

 

[ICIT2LOL]

You know what I have had a few Toshibas and they come with a vast array of bloatware and personally I would get all the data off that machine you have and want clean all or wipe that drive or better still get a new one - a SSD is best, and do this the old drve you can use to transfer data and then wipe and use as a backup / image source.
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html in my own experience this has not only speeded up the machines but does away with all that really annoying Toshiba bloat.
You will find some Toshiba stuff comes back in Windows updates but very little and you can get rid of this grief.

But the choice is yours

 

[stathis74]

Proceed to the next step then.

Sorry, I don

Sorry I don’t understand, what is the next step?

 

[stathis74]

I can't install the TV tuner driver. I'm not using TV from my laptop at all, what can I do please?

 

[Golden]

Since there is no updated driver - uninstall the device.

 

[stathis74]

Could you please help me how to uninstall this divice?

 

[stathis74]

Is dvb7700all.sys a dangerous Trojan infection?

 

[Golden]

Could you please help me how to uninstall this divice?

uninstall the software just like you would any other, then physically disconnect the tuner card.