Solved BSOD when Laptop attempts to go into sleep mode, error 0x0000009F

[Mikey777]

- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Yes
- an OEM or full retail version? OEM
- What is the age of system (hardware)? 20 months
- What is the age of OS installation 20 months

Been seeing DRIVER_POWER_STATE_FAILURE a lot recently. Seems to happen when the laptop tries to go into sleep mode. I recently updated the wireless and ethernet drivers, and the video card drivers, so I suspect one of them is the problem.

Thanks for your help!

 

[zigzag3143]

Easy your Symantec.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

[Mikey777]

Easy your Symantec.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

Hi,

thanks for the response. I took your advice, uninstalled SEP and installed Microsoft AV, and unfortunately I'm still having the BSOD problem. I've attached updated diagnostic files.

 

[jcgriff2]

Hi -

Update Realtek wifi; the second driver was named probable cause in 2 BSODs (along with a 0xc96 privileged instruction exceptioon error)-

[font=lucida console]
rtl8192se.sys           Tue Aug 16 22:37:59 2011 (4E4B2987)
cpudrv64.sys            Tue Aug 11 12:39:13 2009 (4A819EB1)
[/font]

http://sysnative.com/drivers/driver.php?id=rtl8192se.sys
http://sysnative.com/drivers/driver.php?id=cpudrv64.sys


Regards. . .

jcgriff2


`

BSOD SUMMARY

[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\050112-41995-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Tue May  1 18:05:16.487 2012 (GMT-4)
System Uptime: 0 days 2:00:38.970
Probably caused by : vwifimp.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  CrashPlanDeskt
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_vwifimp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`07260d40 fffff800`00ba2748 fffffa80`07169200
BiosVersion = 82ET82WW (2.22 )
BiosReleaseDate = 12/08/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\050112-67548-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Tue May  1 10:23:18.711 2012 (GMT-4)
System Uptime: 0 days 1:56:15.209
Probably caused by : vwifimp.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_vwifimp.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`072ff530 fffff800`047eb518 fffffa80`04239570
BiosVersion = 82ET82WW (2.22 )
BiosReleaseDate = 12/08/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\050112-96595-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Tue May  1 08:22:31.774 2012 (GMT-4)
System Uptime: 0 days 5:34:14.273
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : rtl8192se.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_rtl8192se.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04a17a10 fffff800`00b9c518 fffffa80`067e1980
BiosVersion = 82ET82WW (2.22 )
BiosReleaseDate = 12/08/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043012-99949-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Mon Apr 30 23:38:52.928 2012 (GMT-4)
System Uptime: 0 days 10:15:00.411
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : rtl8192se.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_rtl8192se.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04a1da10 fffff800`047f4518 fffffa80`06ea3dc0
BiosVersion = 82ET82WW (2.22 )
BiosReleaseDate = 12/08/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043012-107625-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Mon Apr 30 09:04:37.940 2012 (GMT-4)
System Uptime: 0 days 17:26:13.423
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : rtl8192se.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_rtl8192se.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`049eca10 fffff800`047f6518 fffffa80`087dfa60
BiosVersion = 82ET82WW (2.22 )
BiosReleaseDate = 12/08/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042912-71323-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sun Apr 29 08:11:10.891 2012 (GMT-4)
System Uptime: 0 days 4:46:14.586
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : rtl8192se.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_rtl8192se.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04a51060 fffff800`00b9c518 fffffa80`07942dc0
BiosVersion = 82ET82WW (2.22 )
BiosReleaseDate = 12/08/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042812-103615-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sat Apr 28 23:16:29.918 2012 (GMT-4)
System Uptime: 3 days 17:14:57.401
Probably caused by : nwifi.sys ( nwifi!FilterPause+5c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_nwifi!FilterPause+5c
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`03cde040 fffff800`047eb510
BiosVersion = 82ET82WW (2.22 )
BiosReleaseDate = 12/08/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042212-97781-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sun Apr 22 07:41:49.164 2012 (GMT-4)
System Uptime: 0 days 0:12:23.647
*** WARNING: Unable to verify timestamp for cpudrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpudrv64.sys
Probably caused by : cpudrv64.sys ( cpudrv64+1912 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  inteldriver.ex
FAILURE_BUCKET_ID:  X64_0x1E_cpudrv64+1912
Bugcheck code 0000001E
Arguments ffffffff`c0000096 fffff880`0b541912 00000000`00000000 00000000`00000000
BiosVersion = 82ET80WW (2.20 )
BiosReleaseDate = 08/25/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042212-88858-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sun Apr 22 07:26:37.110 2012 (GMT-4)
System Uptime: 0 days 0:33:08.096
*** WARNING: Unable to verify timestamp for cpudrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpudrv64.sys
Probably caused by : cpudrv64.sys ( cpudrv64+1912 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  inteldriver.ex
FAILURE_BUCKET_ID:  X64_0x1E_cpudrv64+1912
Bugcheck code 0000001E
Arguments ffffffff`c0000096 fffff880`0a9ad912 00000000`00000000 00000000`00000000
BiosVersion = 82ET80WW (2.20 )
BiosReleaseDate = 08/25/2011
SystemManufacturer = LENOVO
SystemProductName = 0199CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

	    
             
       [color=#000033]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
           [url=https://mvp.support.microsoft.com/profile/Griffith][color=#000055][u]https://mvp.support.microsoft.com/profile/Griffith[/u][/color][/url]   

           [url=http://sysnative.com][color=#000033][u]www.sysnative.com[/u][/color][/url]
             
           [url=http://jcgriff2.com][color=#000055][u]www.jcgriff2.com[/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/font]

 

[Mikey777]

Hi -

Update Realtek wifi; the second driver was named probable cause in 2 BSODs (along with a 0xc96 privileged instruction exceptioon error)-

[FONT=lucida console]
rtl8192se.sys           Tue Aug 16 22:37:59 2011 (4E4B2987)
cpudrv64.sys            Tue Aug 11 12:39:13 2009 (4A819EB1)
[/FONT]

http://sysnative.com/drivers/driver.php?id=rtl8192se.sys
http://sysnative.com/drivers/driver.php?id=cpudrv64.sys

Regards. . .

jcgriff2

Replacing the wifi driver seemed to fix the problem (I had already removed the SystemRequirementsLab software). Thank you so much for your help, jcgriff2, you are a lifesaver.

Also thanks zigzag3143 for the suggestion to use Microsoft AV - I've always hated Symantec, and am glad to be rid of it.

Best,
Mikey

 

[jcgriff2]

I prefer MSE myself. No Semantic installed here!

Thank you for posting back - much appreciated.

Regards. . .

jcgriff2