BSOD when laptop waking from sleep or hibernation

[hikarimay10]

Hello Everyone:

I have seen the many posts about the BSOD. So I went to download the Windows Debugging Tools but each time it keeps complaining about missing files. This means I have no dumpcheck utility.

The problem occurs when I reopen my lid to wake up my laptop from sleep or hibernation. Sometimes it works fine and then other times it reboots and then after my login loads the message comes up about 'windows has recovered from an unexpected shutdown'. I went to Device Manager and right click to upgrade the drivers but Windows said they were already up-to-date. I also ensured that in Windows Update, I checked the optional downloads too. However, the problem still occurred.

I am hoping that the forum members will be able to assist using the crash files that I have attached. My system specs are on my profile page. Thanks.

Regards
hikarimay10

 

[Tobias]

Update your NIC driver:
Broadcom NetLink (TM) Gigabit Ethernet
fffff880`07278000 fffff880`072d9000 k57nd60a Sat May 15 14:51:06 2010 (4BEE98BA)

Also check for new version of these drivers:
Mobile Intel(R) 4 Series Express Chipset Family
fffff880`0742b000 fffff880`07b32400 igdkmd64 Wed Sep 02 20:54:15 2009 (4A9EBF57)

Intel(R) ICH9M-E/M SATA AHCI Controller
fffff880`01271000 fffff880`0147b000 iaStor Tue Apr 13 18:44:16 2010 (4BC49F60)

Name [00000011] Atheros AR5B97 Wireless Network Adapter
fffff880`06ee1000 fffff880`07107000 athrx Fri May 07 02:00:58 2010 (4BE3583A)

Uninstall the Following programs:
Daemon Tools, make sure you get rid of the sptd.sys driver

 

[koolkat77]

Welcome
What antivirus are you using?

Here's a link for the driver update mentioned by Tobias:
Driver Reference Table

 

[hikarimay10]

Hi:

Thanks for the driver list, Tobias. I will have a look at the link that koolkat77 provided. Daemon tools was so useful but having a properly working laptop is more important.

To answer your question koolkat77, it's Anvisoft: Anvi Smart Defender.

How do I search the Driver Reference table for the other 3 drivers? I entered the driver name but that doesn't really work. Is there a way to save the old drivers first in case I need to revert back to them?

Regards,
Hikarimay10

 

[Tobias]

How do I search the Driver Reference table for the other 3 drivers? I entered the driver name but that doesn't really work.

Just copy the text before the date and paste it into the searchbox (make sure you don't get any spaces before or after the driver name):
fffff880`07278000 fffff880`072d9000 k57nd60a Sat May 15 14:51:06 2010 (4BEE98BA)

Daemon tools was so useful but having a properly working laptop is more important.

Virtual Clone Drive is a more stable alternative to Daemon Tools.

Is there a way to save the old drivers first in case I need to revert back to them?

There's inbuilt functionality in the W7 Device Manager to roll back drivers and there's also third party software to allow you to backup your drivers if you want to reinstall your machine (like DoubleDriver).

 

[hikarimay10]

Hello Everyone:

These are the steps that I have completed:

Uninstall:
Daemon Tools

Installed:
DoubleDriver

Backup Drivers

Update the foll:
Broadcom NetLink (TM) Gigabit Ethernet
Intel(R) ICH9M-E/M SATA AHCI Controller
Atheros AR5B97 Wireless Network Adapter

No update found for
Mobile Intel(R) 4 Series Express Chipset Family

However, another BSOD occurred. Not sure what happened this time.

See attached file. Thanks.

 

[Tobias]

You can find the driver for "Mobile Intel(R) 4 Series Express Chipset Family" here.

Seems like the BSOD was caused by the Broadcom NIC driver again, even though it seems like you have the latest one installed now:
fffff880`046e4000 fffff880`04751000 k57nd60a Fri Feb 10 04:53:30 2012 (4F3494BA)

 

[hikarimay10]

Hi Tobias:

I already used that link for the Intel chipset. I tried the exe and also tried using the Device Manager->Update driver and the zip file. Windows always state that the driver is already updated. So the same driver still exists.

I am not sure why Broadcom NIC caused the crash because it was updated. I also restarted my laptop after each driver update.

Regards

 

[hikarimay10]

Hi Everyone:

Things have been going smoothly but its still too soon to decide. I will continue to monitor the Laptop and if all goes well then I will mark the post as solved. thanks again for your help.

Hikarimay10

 

[hikarimay10]

Hi Everyone:

The problem is re-occurring. I am not sure what the problem is this time. Please have a look at the attached files. Thank you.

Regards
Hikarimay10

 

[koolkat77]

Please uninstall these while troubleshooting:

Start Menu\Programs\Anvisoft	TWILLIAMS-LPC\owner:Start Menu\Programs\Anvisoft	TWILLIAMS-LPC\owner
Start Menu\Programs\Anvisoft\Anvi Smart Defender	TWILLIAMS-LPC\owner:Start Menu\Programs\Anvisoft\Anvi Smart Defender	TWILLIAMS-LPC\owner

Uninstall with Free version of Revo Uninstaller:

• Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Get the latest version of Intel Rapid Storage:

[FONT="Lucida Console"]0: kd> lmvm iaStor
start             end                 module name
fffff880`01299000 fffff880`013ed000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Tue Sep 14 07:23:32 2010 (4C8ECE94)
    CheckSum:         00073894
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

Link: Driver Reference Table

Upload a screenshot of your hard disk using crystal disk info and summary tab using Speccy:

• Speccy - System Information - Free Download
• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Perform a clean install of Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Drivers:

[FONT="Lucida Console"]kd> !irp fffffa80066c0a30
Irp is active with 3 stacks 2 is current (= 0xfffffa80066c0b48)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800518e050 00000000 fffff800036e0200-fffffa80025dec10 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80025dec10    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm k57nd60a
start             end                 module name
fffff880`04000000 fffff880`0406d000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        Fri Feb 10 09:53:30 2012 (4F3494BA)
    CheckSum:         00072352
    ImageSize:        0006D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver (Restart the system if required.) Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Download Source: Driver Reference Table

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Go to this link: Intel® Driver Update Utility

Check your system for latest driver updates (requires Java) and update all out dated drivers.

Perform this USB fix:

• http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

Let us know the results.

 

[hikarimay10]

Hi koolkat77:

Thank you. I follow all the steps listed but the error still occurred.

The screenshots are as follows:

Speccy
View attachment 244717

CrystalDiskInfo
View attachment 244716

Another zip of the Diagnostic Tool is also attached.
View attachment 244715

After I finished all the steps, the next day when I opened the laptop lid it gave the same error about windows unexpected shutdown.

Do you know if start-up items shown in msconfig can cause the problems. The list is too long for a screenshot. How would I get a screenshot for you to check, please?

Thanks again for your help.
Hikarimay10

 

[koolkat77]

Will check the files as soon as I can.

Edit: There don't seem to be any dump files after 1-12-12.

Can you tell me how old this PC is? And did you reinstall windows on it recently? Changed any hardware etc?

You should proceed with the following:

Make a hard drive test from the hard drive manufacturers website.

• Hard Drive Diagnostic Procedure

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.