Solved BSOD when playing Hearthstone, probably caused by drivers

[HarriePateman]

No worries, and welcome to sevenforums!

 

[Ondwak]

The game crashed once again, still no memory dump. As mentioned in previous posts, my configuration is set to write it, I don't know what to do next. Should I reinstall Windows?

 

[Arc]

A game crash is not a BSOD. It is not supposed to create a crash dump. Reinstallation of windows might not help with a game crash.

Enter into the game settings and reduce the preferences. It might help a bit. Also contract the game developer. They must have custom settings or patches for your system.

 

[Ondwak]

By crashed I mean that the game went straight to BSOD of course, so yes, it is one

 

[Arc]

Same 0xC9 BSOD as previous?

 

[Ondwak]

First minidump ever that I managed to get. Please analyze
https://dl.dropboxusercontent.com/u/62093945/072414-19640-01.dmp

 

[Arc]

It is a stop 0x1E. Unfortunately it is not very much informative.

Uninstall Daemon Tools and Networx.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus (you may keep f.lux if you want).
5. Apply > OK
6. Accept then restart.

Next, Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

 

[Ondwak]

https://dl.dropboxusercontent.com/u/62093945/073014-10483-01.dmp here is yet another different BSOD dump (this time from the game directly into BSOD). Is this one more informative?

 

[Arc]

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Do it every time when you report a BSOD.

 

[Ondwak]

Here it is.

 

[Arc]

Apparently you are using an OEM activation for a retail gigabyte motherboard, which makes the installation counterfeit.

ID produktu:                         00426-OEM-8992662-00006
Datum p…vodn¡ instalace:             4.3.2011, 15:32:51
¬as spuçtØn¡ syst‚mu:                30.7.2014, 12:55:42
Vìrobce syst‚mu:                     Gigabyte Technology Co., Ltd.

And any sort of errors are possible for a counterfeit installation. To have a safe and steady computer, get a genuine windows license.

 

[Ondwak]

I'm sorry, but you seem to misunderstand my problem. All I wanted was to identify the corrupted driver using the memory dump provided, so I could proceed to some kind of solution. I assure you, that my OS is completely fine, didn't dissapoint me in more than three years

 

[Arc]

Apparently you are misunderstanding me. A counterfeit install may cause any sort of issue, anytime. It will be best for you to get a valid license before any further attempt to troubleshoot.

 

[Golden]

Arc is correct.Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows installation, and are still experiencing BSOD's, we will be happy to help you solve them