Solved BSOD When Shutting down, KMODE_exception_not_handled

[Validusername]

Possible TP-Link wireless driver as culprit. Not ruling out user error.

Let me know if I failed to upload all the necessary info. I tried to read the posting rules thoroughly.

Sorry for the troll-bot username. It sounded funnier when I registered than it actually is.

- Franky

 

[Arc]

The three of your recent crashes are caused by either NETIO.sys, or tcpip.sys. Both are network related.

The network driver you actually use is Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC. And, the driver is somehow old.

0: kd> lmvm rt64win7
start             end                 module name
fffff880`04a17000 fffff880`04a8c000   Rt64win7   (deferred)             
    Image path: Rt64win7.sys
    [COLOR=Red][B]Image name: Rt64win7.sys
    Timestamp:        Thu Apr 21 23:45:33 2011[/B][/COLOR] (4DB07445)
    CheckSum:         00076017
    ImageSize:        00075000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

So you should update the network driver, available at Realtek.

To update the drivers, follow the steps:
First, download the network card driver from manufactuer's website.
Then reinstall the driver:

1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
2. Double click to expand "Network adaptors".
3. Right click your network card and click Uninstall.
4. Check "Delete driver software for this device" check box, click OK.
5. Restart the computer
6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the results.

 

[Validusername]

Thank you Arc, I will keep you posted.

 

[Validusername]

I managed to do this incorrectly. I'm not sure how . . . attached is what my device manager looks like now.

I can still connect to my local wireless network via my adapter, and I'm not a gamer - no need for LAN parties. However looking at the list I realize that I either downloaded the incorrect driver, or installed it improperly.

Have had one shutdown w/o crash. Not worth noting, as it usually doesn't BSOD, just often enough to warrant posting.

- Franky

 

[koolkat77]

@ Arc Don't mind me poke my nose, just a question
@ Validusername what antivirus do you use?
http://www.sevenforums.com/member.php?u=241826

 

[Validusername]

@Koolkat77

Prevx 3.0 - open to suggestions on this.

Also worth noting, a copy of Macaffee was recently installed by a non-administrator somehow. She has my password, but I have to wonder if she even realized if she did it. I uninstalled Macaffee on the grounds that I didn't want cascading anti-virus on top of windows defender. I have perhaps an irrational hangup here.

Same non-admin also possibly guilty of playing zynga games. I strive hard to keep this computer clean of that stuff, but it's her computer too . . . . .

Thanks,

- Franky

 

[koolkat77]

Franky, I don't know who prevx 3.0 is nor do I know who is the She you're talking about.

Anyway, McAfee is known to cause BSoDs. Please uninstall it.
:ar: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

Download and install MSE, and run a full scan once updated. Link to MSE:
:ar: Microsoft Security Essentials - Free Antivirus for Windows

That's the reason I jumped to this thread.

 

[Validusername]

Thanks Koolkat,

I had already uninstalled McAffee, as I said. Sorry for the liberal use of pronouns: With "She" I was referring to non-administrator co-owner of the computer.

I will give security essentials a try and uninstall Prevx - something I sort of suspect is junk anyway.

- Franky

 

[koolkat77]

ooOkay cool.
Good Luck.

 

[Validusername]

@Arc

Realtek Network driver up to date and properly installed. Had some unrelated troubleshooting in DAW that distracted from BSOD diagnostics, but the good news is no new Blue Screens, at least yet.

I'd hesitate to call this "solved", but thanks for the quick response and good eye on the network driver.

- Franky

 

[koolkat77]

Keep the thread open for 4/5 days
If you don't crash, you can mark the thread as solved

 

[koolkat77]

Did the blue screens reoccur after your last post?

 

[Validusername]

They have not. Had one crashed startup and had to revert to a working config, but we can call this one solved.

I'll post a separate thread about the other problem if (and only if) it persists.

Thanks!

- Franky

 

[koolkat77]

They have not. Had one crashed startup and had to revert to a working config, but we can call this one solved.

I'll post a separate thread about the other problem if (and only if) it persists.

Thanks!

- Franky

Sure, do mark this thread as "solved"
Happy computing