BSOD while in the middle running multiple firefox windows.

[chriswhite146]

Hello all, I'm a help desk analyst and I run one instance of IE with about 6 tabs open and one instance of Firefox with about 6 tabs open supporting end users. Each day or Every other day it seems like I get this same BSOD while in the middle of working in firefox / internet explorer. See below and please see my attached zipped file which has the gathered information pertaining to the BSOD crash.

Thanks in advance
Christopher White
chriswhite146


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA8015A00000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800170E706
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092013-9438-01.dmp
C:\Users\arhd\AppData\Local\Temp\WER-36691-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[koolkat77]

Welcome to the forum.

Are you allowed to remove Webroot Secure Anywhere software from your system?

Please perform a clean boot:

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.​

 

[chriswhite146]

Bsod

Thank you for your response.
Yes, I am allowed to remove Webroot antivirus.... Do you think that is causing the problems? Should I use something else such as Trend micro titanium or Kaspersky?

 

[koolkat77]

No..please use MSE for the time being.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

Have you performed the clean boot?