BSOD while installing programs, CI.dll page fault

[footsoldier]

Hi,

I've just ran into one of my first issues in a long time (computer specs in the profile), but I was trying to install some programs today and whenever I get to the actual 'installation process' my computer BSODs.

I get the page_fault_in_nonpaged_area error and then it says CI.dll and a bunch of other stuff. I know my way around the computer until it gets to things like this; I haven't had to deal with BSODs ever to be honest.

I can restart my computer and all will be fine, but when I try to install anything I get that error screen and it's pretty frustrating! I did a full scan with BitDefender and MalwareBytes and found nothing.

I do have my Windows 7 disk readily available so if I need to replace any files, that would be great. I haven't tried reformatting or anything to that effect yet, as I would like to keep my files in tact if possible.

I have attached the necessary zip file. If there is any other information I can provide, I would be glad to.

Thanks

 

[Arc]

BugCheck 50, {fffff98029720000, 0, fffff88000db9ca6, 0}

[COLOR=Red]*** WARNING: Unable to verify timestamp for ESEADriver2.sys
*** ERROR: Module load completed but symbols could not be loaded for ESEADriver2.sys
[/COLOR]
Could not read faulting driver name
Probably caused by : CI.dll ( CI!SHATransform+236 )

Followup: MachineOwner
---------

Both the dumps report the same thing, it is something to do with this thing:

Start Menu\Programs\ESEA\ESEA Client
​

Not being a gamer I dont know what is this, but it is running from an unusual location:

\??\c:\users\justin\appdata\local\temp\eseadriver2.sys
​

Which gives a hint that it might be a virus or malware faking the name of something else.

Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Download and install CCleaner, and run it. It will wipe the temps out.

Let us know the results.

 

[footsoldier]

Hi,
Thanks for your response! ESEA is a client that is used to play Counter Strike. It recently had an update where the driver would be running at kernel level, which is supposedly better for their anti-cheat system.

I was not able to locate that error message specifically so I appreciate you bringing that to light. I visited their forums after reading this and it seems the client is causing some BSODs during various computing tasks. I am away from the computer right now, but it also seems as though there was an update to that client.

I will update the client as see if everything works as normal, and if not will uninstall the program and delete it's drivers to see if that helps as well (which I now believe will).

Thank you!