bsod while on internet

[angelic]

getting blue screen of death new laptop only got on friday here is bsod details pls help

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 50
BCP1: FFFFF80000000008
BCP2: 0000000000000001
BCP3: FFFFF800031193E3
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021312-25459-01.dmp
C:\Users\angelic\AppData\Local\Temp\WER-63024-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt
no system dump file showing
specs

• Core i5 2410
• Genuine Windows 7 Home Premium
• 15.6" 1366 x 768 WXGA Display
• NVIDIA GT520 1GB Video Card
• 4 GB RAM
• 500 GB HDD
• DVD-Writer
• Webcam
• HDMI
• USB 3.0

 

[JMH]

Hello fellow "Aussie,"

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[angelic]

done that no dump file

 

[JMH]

There are several reasons that may prevent you from having a DMP file in the usual places.

If your control panel is not configured for small dump you probably will then find it in
C:\windows
and it will be called MEMORY.dmp.
It will overwrite every crash.

Other reasons are if you have UAC turned off, if you have a small page file, or a page file on a different HD than the OS.

 

[angelic]

still not there

 

[angelic]

help pls getting blue screen again

 

[zigzag3143]

help pls getting blue screen again

Have you done all the configurations steps JMH has suggested to ensure minidumps are enabled?


If you are having trouble with them let us know. We cant help you if you are mute.

 

[angelic]

yes and no file there still done everything they said

 

[JMH]

Reminder...

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.

* Under the Advanced tab, click on the Startup and Recovery Settings... button.

* Ensure that Automatically restart is unchecked.

* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).

* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

* OK your way out.

* Reboot if changes have been made.

 

[angelic]

did that can't get it to get in zip file to send to you it won't allow it

 

[zigzag3143]

did that can't get it to get in zip file to send to you it won't allow it

Get? what exactly does it say?

 

[angelic]

it says you can not open the file with any of the programs you have

 

[zigzag3143]

it says you can not open the file with any of the programs you have

You dont open it, you zip it and upload it.

 

[JMH]

it says you can not open the file with any of the programs you have

You dont open it, you zip it and upload it.

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.