Solved BSOD while playing apb, varying errors

[JiffyJefe]

I feel I should also mention that it crashes a lot too, only for apb, no other game.

 

[Arc]

How old the graphics card is? It's brand and make/model?

And, may I see the dumps? :ar: Blue Screen of Death (BSOD) Posting Instructions

 

[JiffyJefe]

It's an Amd Raedon HD 7770, I'm not quite sure how old that model is, but I don't imagine its extremely old considering it runs nice. And I'm terribly sorry, I could have swore I included the dumps, but there's been more bluescreens since then so I guess you'll have more to judge from.

 

[Arc]

Norton Antivirus.

fffff880`08e4b988  fffff880`0bc8aa66Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\VirusDefs\20121130.016\EX64.SYS, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
 EX64+0x8aa66[/COLOR]

Explanation here: Driver Reference Table - EX64.SYS

fffff880`08e4b628  fffff880`0bae8de3Unable to load image \SystemRoot\system32\drivers\NISx64\1402000.013\SRTSP64.SYS, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
 SRTSP64+0x24de3[/COLOR]

Description here: Driver Reference Table - SRTSP64.SYS

Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Also, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Update the display driver to the latest. Link is given in the first page I guess, three weeks ago.

Let us know the results after uninstalling Norton.
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

 

[JiffyJefe]

alright so I tried running furmark, but for whatever reason when I click log GPU data and then hit ok, it crashes. I suppose I'll try playing apb without norton and see how it fairs.

 

[JiffyJefe]

So I've been playing it for a while and the bluescreens keep coming, Norton on it's own isn't the cause

 

[Arc]

I just can interpret your crash dumps. Nothing there I have stated from my own, and without providing the support of the dump data.

If you want to not accept it, it's ok.

Try stress test using an older version of Furmark.

 

[JiffyJefe]

Here's all the blue screens from yesterday, I think Norton was uninstalled for all of these, but I'm not 100% sure. I'll try out furmark in maybe an hour or two when i have time, I'll let you know how it goes.

 

[JiffyJefe]

So I ran the test until it was at about 72 degrees Celsius, where the temperature leveled out, which the post said to stop at. What was I supposed to get from the test? It didn't give me any results or anything afterwards.

 

[JiffyJefe]

I don't know how relevant this is, but I've come to notice that lately, (following the uninstallation of Norton) the bluescreens have been making a more high pitched noise. This information might not be worth anything, but I felt it was information that could be thrown on the table.

 

[JiffyJefe]

Well, I fixed the problem. It was that one ram stick that I couldn't get out from underneath the cpu fan. I had to work at it for a little bit but I finally got it out. And since then I haven't had a blue screen at all, so I'll probably call it good on this. Anyways thank you so much for your help, I really appreciate it. Sorry it dragged on for so long, I just couldn't get the one ram stick out from underneath the fan and I ruled it impossible, which I now know, it isn't. Anyways thanks again for your help.

 

[Arc]