BSOD while playing Battlefield 3, ntoskrnl.exe

[Dedal]

Hi,
I'm posting on behalf of a friend, who is not very good at english.
Anyway, his problem seems to appear only while playing Bf3. He formatted and reinstalled windows, checked the RAM with memtest86, and the hard drive with seatools. No errors were reported.
I have no idea what else to try. Hopefully you will be able to shed some light on the issue

 

[koolkat77]

That's a hardware error:

Start by updating the BIOS.

BIOS Version/Date	American Megatrends Inc. 2105, 26.5.2009

And go through this thread: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004c61748, 0, 0}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004c61748, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fe86b0 fffff800`02cccd29 : fffffa80`04c61720 fffffa80`03a20680 00000000`0000000a 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fe8bd0 fffff800`02bac217 : fffffa80`04c61720 fffff800`02c26658 fffffa80`03a20680 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fe8c00 fffff800`02b13865 : fffff800`02c883a0 00000000`00000001 fffffa80`04af23d0 fffffa80`03a20680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fe8c40 fffff800`02a93a21 : fffff880`011a5e00 fffff800`02b13840 fffffa80`03a20600 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fe8c70 fffff800`02d26cce : 00000000`00000000 fffffa80`03a20680 00000000`00000080 fffffa80`03a0db30 : nt!ExpWorkerThread+0x111
fffff880`02fe8d00 fffff800`02a7afe6 : fffff880`009eb180 fffffa80`03a20680 fffff880`009f5f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fe8d40 00000000`00000000 : fffff880`02fe9000 fffff880`02fe3000 fffff880`0378e690 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> !errrec fffffa8004c61748
===============================================================================
Common Platform Error Record @ fffffa8004c61748
-------------------------------------------------------------------------------
Record Id     : 01ce1acdab61b444
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/7/2013 0:50:04 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c617c8
Section       @ fffffa8004c618a0
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x000000000001067a
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c61810
Section       @ fffffa8004c61960
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 7a 06 01 00 00 08 02 00 - fd e3 08 0c ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8004c61960

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c61858
Section       @ fffffa8004c619e0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
  Status      : 0xf200004000000800

 

[Dedal]

Thank you for the fast reply.
We went through the options 1-7 today, however the problem persists. I'll tell him to start disconnecting some nonessential components I guess.

 

[koolkat77]

Good luck, keep us posted.