BSOD while playing Dota 2. (Only when playing Dota 2)

[joshua aquino 1]

Please help me, I'm always encountering BSOD when I opened applications in the past. I formatted my pc and changed OS. My PC got good on Windows 7 Ultimate 32-bit in opening browsers but when I played Dota 2, I found out something, it always occurs only when playing Dota 2. This is the archive file View attachment 361654 Please help me ASAP. I'm always "Abandon" in my games Thanks in advance.
[Edit]
Here's the zip file View attachment 361846

 

[ICIT2LOL]

Hello and welcome Joshua mate we need the dump files - or at least I do see these and post back

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
&
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[joshua aquino 1]

I think I uploaded the dump files

here are the dump files, right? View attachment 361735

 

[ICIT2LOL]

Well mate you may have to wait for someone that can open RAR files as I can't - sorry.

 

[joshua aquino 1]

Okay I'll upload a zip file

This is the Zip file. I'll wait for your help, I can't play dota 2 here always bluescreen View attachment 361833

 

[ICIT2LOL]

Ok Joshua that is so much better mate and I am so sorry you have had THAT much trouble for starters I would recommend you uninstall the Catalyst Control Centre as it is prominent in the last dump.

Try running the machine in safe mode if you have to - to do that and we shall see where we are going hopefully.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {859d5510, 8da24188, 0, c}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+9188 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 859d5510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8da24188, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000c, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
atikmpag+9188
8da24188 8bff            mov     edi,edi
DEFAULT_BUCKET_ID:  [COLOR=red]GRAPHICS_DRIVER_TDR_FAULT[/COLOR]
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  dota.exe
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:  
8c4f255c 99b5a07b 00000116 859d5510 8da24188 nt!KeBugCheckEx+0x1e
8c4f2580 99b4e937 8da24188 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
8c4f25a4 99b8a92c 009d5510 00000000 8c4f2668 dxgkrnl!TdrIsRecoveryRequired+0xb8
8c4f261c 99bb1c1d fffffcfb 00041d18 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8c4f2648 99b9b44b 86dd1008 8c4f2668 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
8c4f26e0 99b9caaf b364df80 00000008 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
8c4f26f8 99bac751 b3712ad0 86ecb510 8c4f2794 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
8c4f2710 82def53b 8c4f2734 8c4f2794 8c4f28ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
8c4f283c 99ba5ce1 3c973000 8c4f2884 00000000 nt!MmRotatePhysicalView+0x59c
8c4f288c 99bacce0 930b0f40 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
8c4f2978 99b96ac7 b3712ad0 00000001 86ecc838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2
8c4f299c 99b9cdac 86ecc840 00000000 86ecc824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
8c4f29c0 99b9e87b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
8c4f2ab8 99bb5850 a567b108 00000000 85e60d50 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
8c4f2c18 99bb6141 85e98370 84e5b3e0 8c4f2c3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
8c4f2c28 99bb63de 85e98370 82c5650e 86dd1008 dxgmms1!VidSchiSubmitQueueCommand+0x61
8c4f2c3c 99bb6485 86dd1008 00000000 86ecb510 dxgmms1!VidSchiRun_PriorityTable+0x24
8c4f2c50 82e28f5e 86dd1008 a9c40b67 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8c4f2c90 82cd0219 99bb6406 86dd1008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
atikmpag+9188
8da24188 8bff            mov     edi,edi
SYMBOL_NAME:  atikmpag+9188
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: [COLOR=red]atikmpag[/COLOR]
IMAGE_NAME:  [COLOR=red]atikmpag.sys[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb0
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
BUCKET_ID:  0x116_IMAGE_atikmpag.sys
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  [COLOR=red]km:0x116_image_atikmpag.sys[/COLOR]
FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}
Followup: MachineOwner

 

[Layback Bear]

If I may; I did notice a problem.

John you could be working with a infected computer.

From joshua aquino 1 My System Specs.

Antivirus None

 

[joshua aquino 1]

If I uninstall catalyst control center, Dota 2 will be laggy, because it's my graphics driver.

 

[joshua aquino 1]

No AV

If I may; I did notice a problem.

John you could be working with a infected computer.

From joshua aquino 1 My System Specs.

Antivirus None

What anti-virus will you recommend?

 

[joshua aquino 1]

Codes?

Ok Joshua that is so much better mate and I am so sorry you have had THAT much trouble for starters I would recommend you uninstall the Catalyst Control Centre as it is prominent in the last dump.

Try running the machine in safe mode if you have to - to do that and we shall see where we are going hopefully.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {859d5510, 8da24188, 0, c}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+9188 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 859d5510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8da24188, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000c, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
atikmpag+9188
8da24188 8bff            mov     edi,edi
DEFAULT_BUCKET_ID:  [COLOR=red]GRAPHICS_DRIVER_TDR_FAULT[/COLOR]
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  dota.exe
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:  
8c4f255c 99b5a07b 00000116 859d5510 8da24188 nt!KeBugCheckEx+0x1e
8c4f2580 99b4e937 8da24188 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
8c4f25a4 99b8a92c 009d5510 00000000 8c4f2668 dxgkrnl!TdrIsRecoveryRequired+0xb8
8c4f261c 99bb1c1d fffffcfb 00041d18 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8c4f2648 99b9b44b 86dd1008 8c4f2668 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
8c4f26e0 99b9caaf b364df80 00000008 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
8c4f26f8 99bac751 b3712ad0 86ecb510 8c4f2794 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
8c4f2710 82def53b 8c4f2734 8c4f2794 8c4f28ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
8c4f283c 99ba5ce1 3c973000 8c4f2884 00000000 nt!MmRotatePhysicalView+0x59c
8c4f288c 99bacce0 930b0f40 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
8c4f2978 99b96ac7 b3712ad0 00000001 86ecc838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2
8c4f299c 99b9cdac 86ecc840 00000000 86ecc824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
8c4f29c0 99b9e87b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
8c4f2ab8 99bb5850 a567b108 00000000 85e60d50 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
8c4f2c18 99bb6141 85e98370 84e5b3e0 8c4f2c3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
8c4f2c28 99bb63de 85e98370 82c5650e 86dd1008 dxgmms1!VidSchiSubmitQueueCommand+0x61
8c4f2c3c 99bb6485 86dd1008 00000000 86ecb510 dxgmms1!VidSchiRun_PriorityTable+0x24
8c4f2c50 82e28f5e 86dd1008 a9c40b67 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8c4f2c90 82cd0219 99bb6406 86dd1008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
atikmpag+9188
8da24188 8bff            mov     edi,edi
SYMBOL_NAME:  atikmpag+9188
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: [COLOR=red]atikmpag[/COLOR]
IMAGE_NAME:  [COLOR=red]atikmpag.sys[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb0
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
BUCKET_ID:  0x116_IMAGE_atikmpag.sys
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  [COLOR=red]km:0x116_image_atikmpag.sys[/COLOR]
FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}
Followup: MachineOwner

What was the code mean? Sorry bro, I don't know how to read bugcheck analysis. Newbie here, but willing to learn about these things. Thanks in advance. I hope you'll help me a lot in here.

 

[ICIT2LOL]

Well those are the codes for a driver fault and the ones marked in red check out with the standard code list I use from Corrona that suggest removing the CCC.

 

[joshua aquino 1]

until now, no one replies

 

[ICIT2LOL]

Well I suppose I should have added that you uninstall and then reinstall to get rid of any bugs that may have crept in. Personally I had ATi graphics in a Sandy Bridge build I did a few years back and had nothing but trouble with it so have now gone completely NVidia - but that choice is yours of course.

Now as for the AV well you can have paid for or free I pay about $0.075 a day for the Kaspersky ISS (3PC 3 year licence so if you have one machine in theory you get three years cover for 1 PC) or you can pick form the real time list in here Free Windows Desktop Software Security List | Gizmo's Freeware

Oh sorry for the late reply - been on the graveyard shift (night duty) for few days and it makes it hard to catch up with everyone.

 

[joshua aquino 1]

..

It's okay sir, what will I uninstall in my pc? and what is CCC?

 

[ICIT2LOL]

The CCC is the Catalyst Control Centre see this What is Catalyst Control Center? - Tom's Guide

Now if you are thinking of NVidia it really depends on tow things a) what you are intending to use the graphics for and b) your budget.

So for example I use the Asus GTX 650Ti in my machines (desktops) only because I like a little quality and control in the graphics - I don't game very much at all I fact hardly ever and if I did I think that GPU would suffice for me. https://www.asus.com/au/Graphics_Cards/GTX650_TI1GD5/

Now going on those criteria if you want an opinion then just ask in the hardware section stating what the graphics are going to be used for because there are a lot of members who are far better off than me to advise you. I know a lot of the intense games there are now call for GPU's that can cost into the hundreds of dollars - my usual supplier now lists the GTX 750Ti which costs around $190 and like I said suits me. https://www.asus.com/au/Graphics_Cards/GTX750TIOC2GD5/ < this outguns the 650 by a bit but is only $10 more than the one I have.

Now NVidia also have a piece of software like CCC that one can use and unlike my experience with CC the NVidia stuff has not given any problems but like anything it can and does have it's shortcomings as we do get a fair few queries re it.

But the choice is yours of course.

 

[joshua aquino 1]

..

so the problem of my pc is in hardware not in software?

 

[joshua aquino 1]

..

the only solution is when I upgrade my system?

 

[ICIT2LOL]

so the problem of my pc is in hardware not in software?

Well strictly not true I was just suggesting that you could move to NVidia because of all the problems that are through the ATi stuff which in itself may be perfectly good but the software for it is letting you down in some way.

In case you are concerned you are not alone and there are plenty of folks using Ati stuff that do not have problems and yours just might be bad downloads of the software. I got fed up with it because of the continuing problems. Plus there are problems with NVidia too but myself have not had any so far and my GPU's have been in for some time. Like anything else how you use it sometimes has an effect on whether it runs properly or not - for example when folks overclock hardware. .

 

[joshua aquino 1]

Last question

Can I use Nvidia with AMD Motherboard?