BSoD while playing Saints Row IV. WhoCrashed claims ntoskrnl.exe

[vinone]

I am having issues with BSoD crashes while playing Saints Row IV, it happens randomly during play time, anywhere from as soon as I try to open up the first menu, to while I'm randomly running across the map, to the very end of a cut scene. I've tested both my OS SSD, and the HDD that the game is stored on, I've ran several tests for my memory, both the built in Windows version and Memtest86 over night. I stress tested both my CPU and my GPU and both stayed with in operating temperatures. I completely removed my Nvidia drivers and reinstalled them along with Realtek drivers. I have my chipset drivers up to date, and I believe everything else is as well. I have attempted to remove some Nvidia audio drivers as a long shot because I read they disagree with Realtek drivers. I've calculated my PSU estimates and have an 850W and am well over what is recommended. I also had one BSoD that WhoCrashed claimed was ntkrnlmp.exe I believe that was caused by the one time I started up 3D Mark and it BSoDed almost instantly.

I just build this computer four days ago and it's very fast, runs great every second it's not playing Saints Row IV. Grand Theft Auto IV froze but did not crash, Team Fortress II BSoded once, Dragon Age Origins has not crashed after two hours of playing, The Witcher 2 did not crash after an hour of playing. Payday 2 did not crash after one 45 minutes round.

I did not notice an issue before installing a big batch of Windows updates a couple days ago, but I also did not play Saints Row IV for an extended amount of time before that. I recently attempted to install the game on my SSD instead of HDD thinking it may have been the HDD or a SATA cable and the game BSoded fairly quickly again. I attempted to recover before that batch of updates but I don't have anything from before that.

I'm not doing anything overclocking yet, wanted to make sure everything was running smooth, and obviously it's not.

So I'm totally at a loss and can not think of anything else to look at. I think I've included just about everything I can, if you need anything else just ask. Any help would be greatly appreciated, thanks.

System Specs:
Custom Built Desktop
OS
Windows 7 Home Premium 64bit
CPU
Intel 4770k
Motherboard
Asus Maximus VI Hero
Memory
G.Skill 16 GB DDR3 1600
Graphics Card
EVGA GeForce GTX 770
Hard Drives
Samsung 840 EVO 120 GB SSD
WD Black 1 TB HDD
PSU
Corsair HX850
Antivirus
Windows Security Essentials

EDIT: I attached the actual minidump files as well.

 

[koolkat77]

Welcome to the forum,

[FONT="Lucida Console"]Model	ATA Samsung SSD 840 SCSI Disk Device[/FONT]

Please update the firmware of your SSD then tell us if you have any problems.

• Samsung SSD | Samsung Semiconductor Global Website

[FONT="Lucida Console"]Built by: NOT FOUND
Debug session time: Sun Sep  8 06:59:41.651 2013 (UTC + 6:00)
System Uptime: 0 days 0:28:04.337
BugCheck F4, {3, fffffa800dfc3060, fffffa800dfc3340, fffff80002fdd0d0}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : wininit.exe
BUGCHECK_STR:  0xF4
PROCESS_NAME: NOT FOUND
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: NOT FOUND
Debug session time: Sun Sep  8 03:25:45.334 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:12.020
BugCheck F4, {3, fffffa800e61cb30, fffffa800e61ce10, fffff80002fdb0d0}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : csrss.exe
BUGCHECK_STR:  0xF4
PROCESS_NAME: NOT FOUND
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: NOT FOUND
Debug session time: Sun Sep  8 02:46:07.208 2013 (UTC + 6:00)
System Uptime: 0 days 0:55:58.004
BugCheck F4, {3, fffffa800d0cc830, fffffa800d0ccb10, fffff80002fcc0d0}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : csrss.exe
BUGCHECK_STR:  0xF4
PROCESS_NAME: NOT FOUND
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Sep  6 21:57:46.211 2013 (UTC + 6:00)
System Uptime: 0 days 0:26:49.007
BugCheck F4, {3, fffffa800d209250, fffffa800d209530, fffff80002f7d350}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : csrss.exe
BUGCHECK_STR:  0xF4_IOERR
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Sep  6 21:30:35.861 2013 (UTC + 6:00)
System Uptime: 0 days 0:17:27.673
BugCheck F4, {3, fffffa800e301330, fffffa800e301610, fffff80002fd8350}
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : csrss.exe
BUGCHECK_STR:  0xF4_c0000005
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

Regards,
koolkat

 

[vinone]

Hmmm, Samsung Magician says my firmware was up to date. Currently installed firmware: EXT0AB0Q. And to be honest, I can't figure out how to make use of the "ENC File" I just downloaded from the Samsung website since Samsung Magician says things are up to date.

 

[essenbe]

First, let me ask where you downloaded the 'ENC' file from. I did not see anything like that on the Samsung site. I have 4 Samsung SSDs and have never seen an EMC file. If I'm understanding correctly, you are only having trouble with 1 game. No other problems. Is that correct. If so, I may suggest looking on the forums for that particular game and see if others are having troubles or if they give special instructions on how to install it. Both your CPU, motherboard and Graphics card are new technology. Sometimes it takes time for manufacturers and software designers to catch up. I know, I've been there. Are you running the latest firmware for your GTX770? Please check the Nvidia site and also read the release notes for the update. If you think it is a graphics problem, you may want to consider changing drivers if they have more than one at this early date. If you decide to do that, please let me know and I will explain a way to ensure you get the cleanest install. I have heard thar some people were having driver issues with the new 700 cards. It takes them a while to get everything right.

I would see if you would run a system file verification for me. It takes just a few minutes. Click the start button and type cmd in the search box. Right click the cmd entry and select 'run as administrator', in the window that opens copy/paste this into the window and press enter sfc /scannow It will check and attempt to repair any missing or corrupted system files. Let us know the results as well as info about the file you downloaded from Samsung.

 

[vinone]

First, let me ask where you downloaded the 'ENC' file from. I did not see anything like that on the Samsung site. I have 4 Samsung SSDs and have never seen an EMC file. If I'm understanding correctly, you are only having trouble with 1 game. No other problems. Is that correct. If so, I may suggest looking on the forums for that particular game and see if others are having troubles or if they give special instructions on how to install it. Both your CPU, motherboard and Graphics card are new technology. Sometimes it takes time for manufacturers and software designers to catch up. I know, I've been there. Are you running the latest firmware for your GTX770? Please check the Nvidia site and also read the release notes for the update. If you think it is a graphics problem, you may want to consider changing drivers if they have more than one at this early date. If you decide to do that, please let me know and I will explain a way to ensure you get the cleanest install. I have heard thar some people were having driver issues with the new 700 cards. It takes them a while to get everything right.

I would see if you would run a system file verification for me. It takes just a few minutes. Click the start button and type cmd in the search box. Right click the cmd entry and select 'run as administrator', in the window that opens copy/paste this into the window and press enter sfc /scannow It will check and attempt to repair any missing or corrupted system files. Let us know the results as well as info about the file you downloaded from Samsung.

I went to the link koolkat posted and clicked on the 840 download link for the latest firmware and it gave me two "ENC" files.

As of right now I have had two games that have gone to a BSoD, one of them I am yet to try again, but Saints Row IV I have tried multiple times and get it fairly consistently. I've looked around to see if anyone else is having BSoD problems with Saints Row IV and there are a few, but nothing similar to what I'm having problems with. I'm also downloading Skyrim right now to test that and see if that game will crash or cause a BSoD.

I'm fairly sure I have the latest firmware for everything in my computer. I've run many system file verification's and they have all come up without any integrity violations, including the one I just ran to check again. I've also done something with the "verifier" that I had seen someone recommend on here as well, and nothing came up on that either. I have attached the file that I downloaded off of the Samsung site that I was linked to.

 

[essenbe]

OK, I downloaded the 2 files for the 840. The file you downloaded (the ENC files) are to be used with the Samsung Magician software, what I think you want is the ISO file which I have attached.. Make sure it is the one for your SSD. It is for the 840, non Pro.
View attachment 285428

If you go to device manager, expand disk drives, select your SSD, right click and select properties, go to details tac, and select hardware ID's in the drop down menu (2nd option) the numbers on the very right side will tell you the firmware. You will see I am running DXM05B0Q.

View attachment 285430

 

[vinone]

OK, I downloaded the 2 files for the 840. The file you downloaded (the ENC files) are to be used with the Samsung Magician software, what I think you want is the ISO file which I have attached.. Make sure it is the one for your SSD. It is for the 840, non Pro.
View attachment 285428

If you go to device manager, expand disk drives, select your SSD, right click and select properties, go to details tac, and select hardware ID's in the drop down menu (2nd option) the numbers on the very right side will tell you the firmware. You will see I am running DXM05B0Q.

View attachment 285430

The file that you attached gives me the exact same "ENC" files, and my Samsung Magician says my firmware is up to date, so I don't know how I'm supposed to use those to update my firmware... And when I look at the hardware ID's on my SSD's properties there aren't any numbers by my values on the right side. Seems like an issue... I'll attach a picture.

 

[essenbe]

The ABOQ looks like a possible beginning of a firmware number, but mine has never looked like that. I may have sent the wrong file. But, the link KoolKat provided has 2 downloads, 1 is for the Sammsung Magician, the one you downloaded, the other is for an .ISO file. Put a blank CD drive in and double click on the iso file. Windows disk image burner should come up unless you have a disk image burner installed. Have it burn (not copy) the iso to the CD, then boot from the CD and it should identify your SSD and update the firmware. I'll try to download the correct file again. Un zip it and there should be an ISO file there.

View attachment 285435

I checked and I did upload the wrong file last time. This should be the ISO. But go to Koolkats link and check that I downloaded the correct file for your SSD. You should be able to tell by the name of the firmware.

 

[vinone]

The ABOQ looks like a possible beginning of a firmware number, but mine has never looked like that. I may have sent the wrong file. But, the link KoolKat provided has 2 downloads, 1 is for the Sammsung Magician, the one you downloaded, the other is for an .ISO file. Put a blank CD drive in and double click on the iso file. Windows disk image burner should come up unless you have a disk image burner installed. Have it burn (not copy) the iso to the CD, then boot from the CD and it should identify your SSD and update the firmware. I'll try to download the correct file again. Un zip it and there should be an ISO file there.

View attachment 285435

I checked and I did upload the wrong file last time. This should be the ISO. But go to Koolkats link and check that I downloaded the correct file for your SSD. You should be able to tell by the name of the firmware.

The only problem I'm having with all of this, is that samsung magician says my firmware is up to date with firmware EXT0AB0Q, which seems like it would be more up to date than DXT08B0Q. Also, I have the 840 EVO, so I'm going to assume that makes a difference, since the EVO line was just released in July...

 

[essenbe]

Correct about the Evo. That is not the correct firmware I downloaded then. I would just go with what the magician said and not worry about a new firmware, there probably isn't a new one.

 

[vinone]

Ok, well I'm going to mess around with some other games and see how they run and if they cause a BSoD. If any other suggestions come out based on the info I've provided I'd appreciate it.

 

[essenbe]

Have you run memtest86+/ (the + version is important) http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

You may check this out http://www.sevenforums.com/gaming/77293-tips-troubleshooting-game-issues.html

Have you kept track of your CPU and GPU temps? Do you have a custom fan profile set for your Graphics card?
Have you run Windows updates until it finds no more?
Keep close watch on your temps and run Heaven Benchmark 4.0 and set their profile to extreme. The set up should look like this, but be careful about GPU temps.

View attachment 285461

 

[vinone]

Have you run memtest86+/ (the + version is important) http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

You may check this out http://www.sevenforums.com/gaming/77293-tips-troubleshooting-game-issues.html

Have you kept track of your CPU and GPU temps? Do you have a custom fan profile set for your Graphics card?
Have you run Windows updates until it finds no more?
Keep close watch on your temps and run Heaven Benchmark 4.0 and set their profile to extreme. The set up should look like this, but be careful about GPU temps.

View attachment 285461

I ran 7 passes of memtest86+ overnight, I've stress tested both my CPU and GPU, and they've been fine. I just did some more windows updates. And I did the benchmark you just posted and my GPU peaked at 79 degrees.

 

[essenbe]

I'm not sure how the 700's work, but the 600's start throttling at 70. I would set a pretty aggressive custom fan profile on your card. PrecisionX will do it. I do that with my 670 and it never gets over 62 in that test. What score did you get, Just for curiosity.

 

[vinone]

I'm not sure how the 700's work, but the 600's start throttling at 70. I would set a pretty aggressive custom fan profile on your card. PrecisionX will do it. I do that with my 670 and it never gets over 62 in that test. What score did you get, Just for curiosity.

I went a little more aggressive with the fans and it stayed in the low to mid 70's. I got 1299 with 51.6 FPS.

 

[essenbe]

If gaming is the only time you BSOD, it seems it is your graphics card, drivers, ram, DX installed or the PSU. You are only BSOD when you put the system under stress. And then, only while gaming. I know your PSU is plenty big enough, if it is working right and I would be surprised if it wasn't but it does happen. I have 3 Corsair PSU's and am a big fan of them. I've bought close to 8-9 in the past 2 years and have an AX1200i on the way. But, they can go bad like anything else. I'm not saying that is the problem, just one of the things to consider. The test seemed to come out aboout right, I think. You scored about 100 points more than me. But, look at the score on the right, and they don't have the CPU you have. http://www.sevenforums.com/pc-custo...e-heaven-benchmark-scores-51.html#post2514176

 

[Solarstarshines]

According to what I was reading if you use a previous GPU driver it should solve the BSOD

I'm not sure if you have a previous driver because your card is so new I don't use Nvidia so I wouldn't know what version you have

If there is one before it try it out and see if it resolves it

http://windowsforum.com/threads/bsod-win-7-professional-64-bit-ntoskrnl-exe.61279/

 

[Boozad]

And I did the benchmark you just posted and my GPU peaked at 79 degrees.

That seems normal for a 770. I have a reference 780 and it always peaks at around 80°C when gaming with no problems. Are you using driver 320.49 WHQL?

 

[vinone]

And I did the benchmark you just posted and my GPU peaked at 79 degrees.

That seems normal for a 770. I have a reference 780 and it always peaks at around 80°C when gaming with no problems. Are you using driver 320.49 WHQL?

Yeah, from the little bit of research I had done that looked in line for my card. And yes, I'm using 320.49.

 

[essenbe]

vinone, If you want to, try this. It sounds a lot worse than it really is. You can do it in 5 minutes.
Download whatever driver you want to use to your desktop. Next, go to Windows update and set it to 'check for updates but let me decide what to install' that will keep windows from automatically installing it's video driver. Next go to C:/Nvidia, open the folder and you should see a folder named Display driver. Inside that folder you should see a folder for every driver you have ever installed. They will be names 320.49 and such. Delete every one of those folders, but do not delete the display driver folder, just the ones inside. Next go to control panel > uninstall programs. Uninstall all of the Nvidia display programs, but this is important, uninstall the display driver last. Uninstall the Nvidia update, Phys X, 3D drivers ( few people use them), Nvidia HDMI, and the Nvidia update (it does not work anyway). Last uninstall the display driver. You will be told to reboot, do so. When you log back on, windows will install a display adaptor, that is OK. Open your driver that you have downloaded from Nvidia, agree to terms, do not select express install, select custom install. Make sure the 'clean install' check box is selected and uncheck everything except the display driver and PhysX, then install. You will have to reboot after that. That will be the cleanest install you can get, and you will not have the HDMI driver to conflict with the Realtek drivers, but should have all the drivers you need. You can then set windows update back to whatever you like. I leave mine that way because there are some updates I don't want, like Nvidia drivers.