BSoD while playing video games/watching youtube/other

[Hellstorm42]

My computer had BSoD'd a few times before but those have been specific, repeatable events that have been solved. But now my computer has started BSoDing more frequently, twice already this week. It seems that most times it happens while I'm watching youtube but I have had it happen while playing video games. The last video game I that it happened with was Star Wars: Dark Forces.

Please let me know how I can fix this. Thank you

 

[derekimo]

Hi there,

I'm not seeing any specific drivers but there are some indications of hardware being at fault,

BugCheck 7A, {fffff6fc40006c78, ffffffffc00000c0, 15cde860, fffff88000d8f000}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
GetPointerFromAddress: unable to read from fffff800030c3278
[COLOR="Red"]Probably caused by : memory_corruption
[/COLOR]
Followup: memory_corruption

Let's try testing your RAM,

   Information

MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+

As well as a chkdsk /r,

http://www.sevenforums.com/tutorials/433-disk-check.html

 

[Hellstorm42]

I will test it tonight and let you know. Thank you.

 

[derekimo]

You're welcome.

 

[Hellstorm42]

I did both a Memtest and chkdsk. 8 passes on Memtest with no errors and chkdsk had no errors either. What's next?

 

[derekimo]

Let's see what these test's result with,

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

As well as full scans with your AV and ESET Free Online Scanner :: Complete Malware Detection :: ESET

 

[Hellstorm42]

I ran the sfc /scannow and it came back with no integrity violations. I also ran both my AV and the one you linked me to and both came back clean.

What do you recommend next?

 

[derekimo]

Well, let's see if we can get the driver to show itself using driver verifier,

   Information

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode

 

[Hellstorm42]

I just got a BSoD. It was while I was trying to open a new game I bought. Yesterday, I ran that game for 5 hours without a problem but today I got the BSoD. Here is the file.

 

[Hellstorm42]

I just got another BSoD while watching a video on iTunes. These are really starting to get annoying. What else can I do get stop them?

 

[derekimo]

Can you go ahead and upload the latest dump as well, I'll get someone else over here to have a look too.

 

[Hellstorm42]

Here you go

 

[derekimo]

Thanks, it might be a little while before someone else pops in but I've already asked so as soon as they log on they'll be here.

 

[Golden]

0x7a's can often be storage related. Try this tutorial please:

http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[Arc]

0x7a's can often be storage related. Try this tutorial please:

http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Run Seatools on the 2 TB Seagate Barracuda.

Also make it sure that the the ADATA Premier Pro SP600 SSD is running with the latest firmware.
Premier Pro SP600 Solid State Drive_Download_Solid State Drives_ADATA Technology

Post screenshots of both the SSD and HDD using CrystalDiskInfo - Software - Crystal Dew World

Let us know the results.

 

[Hellstorm42]

I ran SeaTools on my seagate and they all passed. I ran the SMART test, short drive self test, and the long generic test. I also ran Crystal Disc and the screen shots are below.

I looked into the firmware for my SSD and it does look to be out of date. I need to go and buy a new sata cable so I can hook up an old hard drive to use for a back-up. I will do this either tomorrow or Monday. After that, I will post back here when the firmware update is complete.

 

[Hellstorm42]

I need some help doing the firmware update on my SSD. I have tried running the program and using my USB to save the image to but it keeps saying that the USB has a size of 0. I have deleted all the files off of it and it is an 8 GB flash drive. Can you help me out?

P.S. Yesterday my computer BSoD'd twice and today it has done it four times. Most of them occurred while using Youtube but twice it was me just pressing the start button with no other programs running.

 

[Britton30]

This looks like the page you need for the updater tool and the firmware. I've not used it, you will have to read the info.
Premier Pro SP600 Solid State Drive_Download_Solid State Drives_ADATA Technology

 

[Hellstorm42]

Yeah that is the page the other guys linked me to. The info is just 4 pictures with which button to press. Other than that, it has no help or trouble shooting steps. Just "this is how it should work".

 

[Britton30]

Download the one that says "SSD Firmware Update Guide (TC, SC, KO, RU, PT, ES)" it's a PDF to read. The firmware is below that a few lines.