Solved BSOD while running SF Diagnostic tool

[mojo43]

Damn, no BSOD, but the computer screen went black. Any ideas what the problem is?

 

[Arc]

But there's a BSOD.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffd1acfa3b1797, 2, 1, fffff80002c9a082}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

And which shows ....

fffff800`00b9c818  fffff880`04905a24Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x4fa24

So it is a display caused memory read error. And for the laptops there are less scope of display related troubleshooting. As the laptop is new, the best option is you use the warranty.

 

[mojo43]

Ok, thanks a lot for all of the help. Again, you have been outstanding and I thank you. I will send it back.

 

[mojo43]

After a month of having my laptop "serviced" I have got it back and guess what? It still crashes! I am so frustrated. Supposedly they replaced the main board. I have attached the zipped crash files and I hope this is related to a driver or something... Arc, do you mind helping me out again please?

Thanks in advance...

 

[Arc]

The same pattern of memory management error I am seeing.

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efa0e8
GetUlongFromAddress: unable to read from fffff80002efa198
 fffff00001739568 Nonpaged pool

CURRENT_IRQL:  d

FAULTING_IP: 
nt!KeUpdateSystemTime+0
fffff800`02cd3b40 48895c0908      mov     qword ptr [rcx+rcx+8],rbx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

LAST_CONTROL_TRANSFER:  from 0000000000000000 to 0000000000000000

STACK_TEXT:  
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
23 errors : !nt (fffff80002cd3b43-fffff80002cd3bfb)
fffff80002cd3b40  48  89  5c *09  08  48  89  6c  24  10  48 *00  74  24  18  57 H.\..H.l$.H.t$.W
fffff80002cd3b50  41  54  41 *8b  41  56  41  57  48  81  ec *80  00  00  00  65 ATA.AVAWH......e
fffff80002cd3b60  48  8b  34 *60  20  00  00  00  80  3d  46 *20  22  00  00  45 H.4` ....=F "..E
fffff80002cd3b70  0f  b6  e0 *85  8b  e9  8b  fa  0f  84  38 *8b  fd  ff  48  8b ..........8...H.
fffff80002cd3b80  cf  48  b8 *c1  00  00  00  80  f7  ff  ff *89  8b  00  48  03 .H............H.
fffff80002cd3b90  c8  48  8b *55  48  c1  e8  20  a3  1c  00 *d0  00  80  f7  ff .H.UH.. ........
fffff80002cd3ba0  ff  48  8b *24  48  a3  14  00  00  00  80 *65  ff  ff  48  b8 .H.$H......e..H.
fffff80002cd3bb0  08  00  00 *4c  80  f7  ff  ff  48  8b  08 *2f  03  cf  8b  fa ...L....H../....
fffff80002cd3bc0  48  8b  c1 *e1  c1  e8  20  f7  df  a3  10  00  00  00  80  f7 H..... .........
fffff80002cd3bd0  ff  ff  48 *c6  c1  48  a3  08  00  00  00 *83  f7  ff  ff  f0 ..H..H..........
fffff80002cd3be0  0f  c1  be *90  21  00  00  2b  fa  48  bd *ec  03  00  00  80 ....!..+.H......
fffff80002cd3bf0  f7  ff  ff *90  ff  7f  33  48  8b  4d  00 *05  15  27  64  22 ......3H.M...'d"

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------

I would suggest you to use the computer in safe mode for a reasonable amount of time to see if it is crashing there or not. If it is really a memory corruption, it will crash in safe mode too.

 

[mojo43]

OK, I will try to run everything in safe mode and see if it crashes there. If it is a memory problem then does that mean that replacing the RAM will solve the problem?

 

[Arc]

If it turn out to me memory problem, then either the replacement RAM are also bad, or it is the motherboard.

 

[mojo43]

I ran it in safe mode and it crashed. Here is the dump file. I hope it is something that I can replace cheaply!

 

[Arc]

Last try with the drivers .... probably the dump got something
Update Qualcomm Atheros AR9485WB-EG Wireless Network Adapter driver.

fffff880`009fc0c8  fffff880`0553c2e0Unable to load image athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x3322e0

Get the Drivers for Atheros AR9485WB and Windows 7, install it following http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

I think you need to update AMD USB 3.0 Device Driver - AMD® A75 Chipset too. USB elements are failing there, too.

fffff880`009ffc58  fffff880`04c5fdb0 USBPORT!USBPORT_Xdpc_Worker

An d the driver is kinda old.

fffff880`04e28000 fffff880`04e44000   amdhub30   (deferred)             
    Image path: amdhub30.sys
    Image name: amdhub30.sys
    Timestamp:        Wed Jan 04 07:53:53 2012 (4F03B839)
    CheckSum:         00020939
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Check for available updates in AMD Chipset Drivers.

Also, update the AMD SATA Controller. It is old, too.

fffff880`00db4000 fffff880`00dcc000   amd_sata   (deferred)             
    Image path: amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        Tue Dec 13 02:22:00 2011 (4EE66970)
    CheckSum:         000173E9
    ImageSize:        00018000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Let us know the results.

 

[mojo43]

I just wanted to say thanks again for all of the help. Samsung will be reimbursing me the money that I paid for the laptop. What a headache. No more Samsung products for me!

Thanks again...

 

[Arc]

So you abandoned the laptop?

 

[mojo43]

I have to send it back to them and then they will send me the money. It's not an ideal situation, but I haven't had the laptop in working order for many months and it took them 6 weeks to "fix" the problem which didn't fix anything. So I guess this the best scenario. They offered me another laptop, but it had much different specs.

 

[Arc]

Bad to know. But if it is a hardware error, sometimes those are beyond repair.

You may close the thread now.