BSOD while standby and/or using Chrome

[lucbujold]

Here is a new one a I plug an USB thumb drive,

Signature du problème*:
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7600.2.1.0.256.1
Identificateur de paramètres régionaux: 3084

Informations supplémentaires sur le problème*:
BCCode: c9
BCP1: 0000000000000224
BCP2: FFFFF880022266AC
BCP3: FFFFF9801B064A20
BCP4: 0000000000000001
OS Version: 6_1_7600
Service Pack: 1_0
Product: 256_1

Now, can you tell me some sort of possibilities, I will remove Alcohol and recheck hardware connections, scan for viruses/trojan with Microsoft Security Essentials...

Should I consider a BIOS upgrade? a Memtest86+ ?

Or do we have another software or another way to get the infos in the minidump?

 

[Thedoctor44]

Can you upload your msinfo32.nfo file in English please, thanks.

Right, the dump indicates the driver fltsrv.sys is responsible.
It is the Acronis Storage Filter Management Driver.
You can try updating it here

Backup software for data backup and disaster recovery in Windows and Linux - Acronis

Please create a restore point before altering drivers as we can bring the system back if things get worse, follow these instructions

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

You can try running memtest86 if the driver update doesn't solve the issue.
Make sure you run it for at least 8 passes.

 

[lucbujold]

Right now I just can't insert a USB drive into any slots it gives a BSOD instantly...

I'm removing Acronis completly I will make sure that the fltsrv.sys will be removed...

For the msinfo32.nfo, how can I get it in English??? As my system is in french?

But if you tell me what you want maybe I can translate...

And can you suggest me a good free software to check out and repair the registry... (I tested WinThruster, just for scanning, but it can't correct all error in it's free edition)

 

[lucbujold]

So, after the removal of acronis using the standard add/remove software in W7 AND with the ''cleaner'' sfot provided by Acronis, no more BSOD (0x000000C9)...

I will try using the PC if my other BSOD (0X000000E1 and D1)...

Do you know if there away to get the msinfo32.nfo in english with my french versio0n of W7...?

And do you know a good backup software (which I can use a bootable media to backup/restore) with a better reputation about BSOD?

thanks in advance...

Oh, and by the way I ran a memtest (okay I did'nt had the time for 8 passes, but 3 passes with no errors and G-Skills ramsticks are highly reliable, so it is not my first suspects. But just to be sure I will try to find some time for 8 passes...

And for an SSD is it recommanded to do a checkdisk?

 

[Thedoctor44]

That's good news

If your PC is working fine then there is no need to run a disk check or anything.

Just keep us posted.

 

[lucbujold]

Hi again,

just received anothe 0x0000001E, I've just inserted a DVD and get it right after...

I had Alcohol 120% open with a mounted image at that time...

Now I've just removed alcohol and Install Virtual clone drive...
By the way, Acronis is was remove some days ago...


Tell me if the dump is corrupt, and if it is, what should we do next...

 

[Thedoctor44]

We always recommend removing Alchohol 120%/Daemon Tools as they cases lots of bugchecks.

 

[lucbujold]

So now it is removed...

But why, if Alcohol is the culprit, I have thoses BSOD now and not earlier... My system is working for about 1,5 years and Alcohol is installed from the beginning...

Could it be easily corrupted?

And talking about corruption, is the minidump is OKAY?

 

[Thedoctor44]

We are unsure why they cause BSODs but they do.
As for the dump files, it is corrupt.
It cannot find any image names at all.

 

[lucbujold]

So now, what do we do about those corrupts dump files???

I've ran A chkdisk and it is OK.

Is there another soft for creating/accessing dump files?

Can you tell me what do you use to access theses files, So i can try to access it before sending you corrupted files which are useless...

 

[Thedoctor44]

Well for now lets just see how it goes without Alchohol.
Unfortunately we can't do anything about corrupt files.
Post back the results.

 

[lucbujold]

Another BSOD 0x00000e1...

No alcohol, I've found a Blue screen viewer (.doc) is this what you talk when you say that the dump file is empty?

should I get parameters 1,2,3 or 4 with the bugcheck code?

 

[Thedoctor44]

the dump files are in this directory:
C:/Windows/minidump
That bluescreen document is from whocrashed or bluescreen view. That is not necessary.

 

[lucbujold]

I know where are the dump file, but what I need to know is how and with why I can read the dump files so I can check it out myself if they are empty/corrupt or not. Because sending you empty/corrupt files don't help me out and we are juste wasting our time.

My goal is to offer you a good dumpfile which will give you usefull information... And why all the dumpfiles are empty or corrupted with a 0x000000e1 or d1... By the way I've done a checkdisk and did'nt saw any errors, can we view a log to confirm that?

In a second way, is there someone (or youself) in these forum who can suggest me a good monitoring software to checkout the hardware and of course, who can interprate the results.

And finally, I've run a check with CCleaner and it found some errors, I did'nt applied any corrections... Should I run a scan a correct all the errors with confidence? Is this software is good enough to let it correct errors with that assurance it will not create another problems?

Same thing about scf, should I run it or not?

Thanks in advance for your answers...

 

[Thedoctor44]

Right, something else is causing problems which also cannot be identified.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : [COLOR="Red"]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/COLOR]

Followup: MachineOwner

Is driver verifier still not creating dump files or have you turned it off?

I don't completely understand what you mean about checking the hardware, as in temperature?
If you mean temperature then I recommend downloading Hwmonitor, download it here

HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Anyway, I think it's time for some hardware tests

Test your CPU by running Prime95, follow these instructions.
Make sure you run it for around 2 hours.

http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Test your GPU by running Furmark, follow these instructions.

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Lastly test to see if your HDD is failing by downloading and running SeaTools. Follow these instructions.

http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

If all tests pass or meet the criteria in the instructions then I recommend removing Avast as I've know that cause problems, install Microsoft Security Essentials instead.
Download it here.

Microsoft Security Essentials - Microsoft Windows

 

[lucbujold]

Is it safe to use Seagate tools for a Corsair SSD ?

and yes the driver verifier was disabled, and I've just had another 0x000000e1...

 

[lucbujold]

Seagate tool generic short and long test passed...

Now installing my asus utility for fan control before testing with Prime95

 

[Thedoctor44]

Well that means the hard drive isn't faulty.
Proceed with the other tests.

 

[lucbujold]

Ran Prime 95 for two hours and I got a 0x1e, the results were OK and the system temp was stable at 44C, so as I did not get any errors I suppose that I can exclude the CPU too right? I got BSOD in idle mode anyway... I don't think that the one I've just go was due to Prime95... I've sent you the minidump...

So now I think that we should investigate why there is no parameters with the crash code... What do you think about it?

I will now remove Avast and install Microsoft Ess...

Here was the results of Prime95:

[Sun Apr 13 17:28:42 2014]
Compare your results to other computers at Benchmarks - PrimeNet
Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
CPU speed: 3639.45 MHz, 4 hyperthreaded cores
CPU features: Prefetch, SSE, SSE2, SSE4, AVX
L1 cache size: 32 KB
L2 cache size: 256 KB, L3 cache size: 10 MB
L1 cache line size: 64 bytes
L2 cache line size: 64 bytes
TLBS: 64
Prime95 64-bit version 27.9, RdtscTiming=1
Best time for 768K FFT length: 4.200 ms., avg: 4.474 ms.
Best time for 896K FFT length: 6.618 ms., avg: 9.063 ms.
Best time for 1024K FFT length: 6.024 ms., avg: 6.692 ms.
[Sun Apr 13 17:43:46 2014]
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
Self-test 12K passed!
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[Sun Apr 13 17:59:08 2014]
Self-test 8K passed!
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[Sun Apr 13 18:14:13 2014]
Self-test 16K passed!
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[Sun Apr 13 18:29:40 2014]
Self-test 10K passed!
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[Sun Apr 13 18:44:56 2014]
Self-test 12K passed!
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[Sun Apr 13 19:00:32 2014]
Self-test 8K passed!
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[Sun Apr 13 19:15:47 2014]
Self-test 16K passed!
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[Sun Apr 13 19:31:39 2014]
Self-test 10K passed!
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Self-test 10K passed!

 

[Thedoctor44]

I honestly don't know, there's literally no information in the crash dumps.
Yes the CPU is out of the way I think.
Does it only ever crash when idle?