BSOD while starting and or playing Diablo 3. included zip file

[moknathal]

Hello.

This last week my computer has BSOD 3 or more times. i have included the zip file like the instructions say. It happened the first time when i started Diablo 3 from the Battle.net desktop client. the screens went black and the computer restarted. the "Windows has recovered from an unexpected shutdown" window showed this.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800556E390
BCP2: FFFFF8800FA5ED1C
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\072214-22963-01.dmp
C:\Users\Cliff\AppData\Local\Temp\WER-71994-0.sysdata.xml

it happened again today while i was playing diablo 3. Here are my computer specs. All my windows updates are up to date and so are my Video card drivers.

Computer specs:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CLIFF-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X58A-UD3R
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz, 2794 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. FA, 4/20/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Cliff-PC\Cliff
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 6.00 GB
Available Physical Memory 3.46 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 8.99 GB
Page File Space 6.00 GB
GPU: 2 Way SLI EVGA GTX 570 SC

 

[moknathal]

added dmp file folder.

 

[essenbe]

Hi moknathal, It seems you have been having some problems for a while. There were quite a few dump files dating back to 4/2013. I only checked the ones from this year, but did look at a couple of the older ones too. They were all exactly the same.

!analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=red]VIDEO_TDR_FAILURE[/COLOR] (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800556e390, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa5ed1c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
 lmvm nvlddmkm
start             end                 module name
fffff880`0f0d3000 fffff880`0fd37000   nvlddmkm T (no symbols)           
    Loaded symbol image file: [COLOR=red]nvlddmkm.sys[/COLOR]
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 19 18:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please try to reinstall the driver or use an older driver that is more stable. You can download drivers from
http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html When you do the reinstall, please use this method to get the cleanest install possible http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Dump files with the same error code dating back that far indicates an underlying problem. Hopefully it is just not having a clean install of the drivers. If not we will have to look a little farther. Do you have the Intel display driver installed also? If so and you are not using it, you may have better results by uninstalling it. Try doing a clean install of the drivers and see if you have better results and please let us know how it works for you. TDR errors are caused by the driver not recovering in time, the name means Time Delay Recovery and means that the driver did not recover in the time allotted by Windows, so windows assumed it was a hardware or driver failure. They can be very difficult to resolve and are normally seen on Laptops with switchable graphics, which is not your issue. Please let us know if this helped any.

 

[moknathal]

I have done what you asked Essenbe. I will let you know if that worked.

thank you for the quick reply.

i looked in the "remove/ uninstall " program area fore intel drivers. there is nothing listed as Intel.

i will post in a few days time if everything seems to be working ok.

in the nvidia folder there were about 20 folders with driver numbers.. and a whole bunch of other nvidia crap.

so hopefully that solved it.

thanks again

 

[essenbe]

You're quite welcome. Please let us know how it works out for you. You may also look in Device Manager, expand display adapters and see if Intel is listed there. It shouldn't be, or at least it is not in mine.

 

[moknathal]

Ok. So tonight my computer was running fine. than i started up diablo 3. and logged off right away. didnt feel like playing. after that i went onto Liveleak and started watching videos. about 5 min later my computer did the BSOD again. Screens just went black and sound got destorted in headphones and the computer restarted.

Looked under display adapters in device manager. only my 2 GTX 570's are listed.

Not sure what to do here = /

 

[essenbe]

If you have any new dump files, upload them

 

[moknathal]

as soon as I get home I will post them. I will be home around 730 pm PST.

would reformatting help?

also could my SLI be causing it?

 

[essenbe]

I really don't know right now. When is the last time you did a clean install? Did you get an actual blue screen?

 

[moknathal]

the screen never actually goes blue and shows anything. they just go black, than the computer restarts a few seconds later. but the windows unexpected shutdown thing says bluescreen.

last time i did a fresh install of the OS was couple years ago.

I have all my games on a WD Raptor 500gb drive.
my OS on a 2 TB WD black drive.
and i use a WD Green 2TB drive for a storage drive for pics and stuff like that.

 

[essenbe]

See if you have any new dump files and let's take a look at them. A clean install never hurts and really isn't as bad as most people think if you plan for it. But, we'll see if we can fix it first, but you'd be surprised how much junk gets in the system after a couple of years.

 

[moknathal]

i think that's what I will do. a LOT of stuff does get on there and I think its time for a fresh start.

I usually follow this

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

because I have a windows 7 ult. upgrade disk. it has worked everytime

I just am going to delete the entire partition and reformat once I get home.

also I think I am going to delete everything off my WD raptor gaming drive and reinstall all the games fresh.

is there anything you suggest that will wipe a HD clean that does not have an OS on it? or just highlight and delete everything?

 

[essenbe]

First, before you do the clean install disconnect every hard drive before starting the install, it will keep the installer from putting files on other drives. The first window, where it says select your language, don't do it. Hold down shift and press F10 which will bring up a command window, type diskpart and press enter, once the computer responds with diskpart, type select disk and press enter. You should only have 1 disk. Diskpart will number each disk. Yours should be disk 0. type select disk 0 and select enter. once the computer replies type clean and press enter, when it responds type create partition primary and press enter. once that is complete type active and press enter. once the computer responds, type exit and press enter, then type exit and press enter again, you will be back at the select your language screen, continue as normal, highlight the drive and press install. Just be sure to only have the 1 hard drive connected. All you have to do is disconnect 1 of the 2 wires from each hard drive you are not installing Windows to. Also, make the windows drive connected to the motherboard port o or 1.

 

[essenbe]

Do the clean install first and run all windows updates, just be sure you have your chipset driver, your Lan driver and your USB 3.0 driver, if you have it. Do that and once you get windows completely installed, shut down the computer and connect the other drives and we'll clean whatever you want to.

 

[moknathal]

i'm doing clean install as i type this from my laptop.

once i'm done and install all the windows updates and drivers etc..

how do i go about wiping the gaming hard drive?

i have a Corsair 800D and the poped out the other HDD in the hot swap bays.

the only HDD i have in is my WD 2TB black drive that windows is going onto.

but once i'm up and running. do i put the gaming HDD back into the hot swap bay and than do what? i want it completely empty as if i just got it from the store. this is the HDD my games are going to be installed on.

 

[moknathal]

setup almost done. got past product key issue.

 

[essenbe]

Open an elevated command prompt and go through the same procedure I told you above, except instead of typing the command clean, type clean all. Then go out for dinner. It will take several hours to complete. When it does, it will be absolutely clean. Nothing will survive. Once it's through type create partition Primary (enter) Select partition 1 (enter)
format fs=ntfs quick (enter) assign (enter) exit It will be done then ready to install on.

If you have Steam, you can copy/paste the steamapps folder somewhere else. Install Steam, delete the Steamapps folder and copy/paste the steamapps folder back and not have to re-download the games. Or you can remove the games you don't want and then move the folder back, and you won't have to re download them. The same pretty much with Origin, just a little different.

 

[moknathal]

so slide my HDD back into the hot swap bay. and open that comand prompt? it wont clean the HDD i just put the OS onto?

and with the new HDD put in. will it be disk 1? since disk 0 is my OS drive?

 

[essenbe]

No, but you should be able to tell which one by the size of the hard drive, plus, you should have your OS drive as drive 0, because it is plugged into drive 0 port. But, it won't do that to the OS drive.

 

[moknathal]

one last question.

i am installing windows updates now. and while its doing that i tried to activate windows but it gave me this error code: 0xC004F061 saying it is an upgrade disk only.

should i wait until all the windows updates are installed than try activating? i know its always worked in the past i just dont remember if i waited tell after the updates.

thanks for all your help essenbe.
your awesome