BSOD while surfing

[vshen]

Computer flickers and then shuts down and reboots automatically. Has happened several times today already and usually am surfing. One of the error messages I got before my computer shut down by itself was about the graphics driver. Attached are SF diagnostic tools files. Any feedback would be appreciated. Using an HP computer, 64 bit, AMD Phenom II X4 840T processor, 6gb RAM, ATI Radeon HD 4200

 

[koolkat77]

Welcome to the forum vshen,

Looks like the BSOD was caused due to outdated ATI drivers.

Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6113, 216.00 KB (221,184 bytes), 4/11/2011 7:18 PM)

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008dd14e0, fffff8800456c67c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+667c )

Followup: MachineOwner
---------

0: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008dd14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800456c67c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+667c
fffff880`0456c67c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05d799c8 fffff880`04688000 : 00000000`00000116 fffffa80`08dd14e0 fffff880`0456c67c 00000000`00000000 : nt!KeBugCheckEx
fffff880`05d799d0 fffff880`04687d0a : fffff880`0456c67c fffffa80`08dd14e0 fffffa80`0b3a1600 fffffa80`08945010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05d79a10 fffff880`0472ef07 : fffffa80`08dd14e0 00000000`00000000 fffffa80`0b3a1600 fffffa80`08945010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05d79a40 fffff880`04758b75 : 00000000`ffffffff 00000000`0001e84a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05d79b20 fffff880`047572bb : 00000000`00000102 00000000`00000001 00000000`0001e84a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05d79b50 fffff880`0472a2c6 : ffffffff`ff676980 fffffa80`08945010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05d79bf0 fffff880`04756e7a : 00000000`00000000 fffffa80`0b3a1600 00000000`00000080 fffffa80`08945010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05d79d00 fffff800`03129fee : 00000000`fffffc32 fffffa80`08946b60 fffffa80`04eee9e0 fffffa80`08946b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05d79d40 fffff800`02e805e6 : fffff800`03004e80 fffffa80`08946b60 fffff800`03012cc0 fffff880`0123f384 : nt!PspSystemThreadStartup+0x5a
fffff880`05d79d80 00000000`00000000 : fffff880`05d7a000 fffff880`05d74000 fffff880`0a49eb70 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+667c
fffff880`0456c67c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+667c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bea0343

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04566000 fffff880`045a1000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed May 12 07:24:19 2010 (4BEA0343)
    CheckSum:         00044ACB
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Remove AVG and NORTON (They contribute to BSOD's.) and replace it with Microsoft Security Essentials.

Recommended antivirus software for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• Good & Free Security Combination

   Warning

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• How to Repair Windows 7 System Files with System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Scan with Kaspersky TDSSKiller:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

netr28ux.sys Tue Dec 28 17:53:58 2010 (4D19CFD6)
Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)
Driver Reference Table - netr28ux.sys

To perform a clean install of a driver, follow this tutorial:

• How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Post back with results. Good luck.

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Mon Jun  9 05:46:52.245 2014 (UTC + 6:00)
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:32:33.884
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+667c )
BugCheck 116, {fffffa8008dd14e0, fffff8800456c67c, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa8008dd14e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800456c67c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1026
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Jun  9 05:04:27.133 2014 (UTC + 6:00)
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:33:01.382
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+667c )
BugCheck 116, {fffffa800b8ba010, fffff88004ae667c, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Bugcheck code 00000116
Arguments: 
Arg1: fffffa800b8ba010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004ae667c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosVersion = 6.07
BiosReleaseDate = 05/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1026
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
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