BSOD while using utorrent

[Hemzyy]

Hiya,

I know there have been numerous threads on this one, but I couldn't find a solution that fitted my PC config on any - so posting this one.

I have utorrent and while keeping it on, I have a BSOD every 10-15 minutes - sometimes even sooner.

Most threads spoke about Antivirus software causing issues here. I have Quickheal on my PC.

Is that the problem here?

Insights appreciated.

Thanks,
Hemzy

 

[Arc]

Click on the download button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip. This data will be necessary to debug your issue.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Hemzyy]

Hi Arc,

I have attached the dump files in the zipped attachment.

Keen to know what it's all about.

Thanks,
Hemzy

 

[Arc]

The zip does not contain all the required data. Dont edit anything, upload the zip generated by the tool itself.

 

[Hemzyy]

Hi Arc,

Ran the file again and attached the zip file as was generated.

Let me know if this is ok.

Thanks,
Hemzy

 

[Arc]

Are you sure it is not generating anything else other than the crash dumps?? It generates a lot of files for me, and for everybody else.

View attachment 312713

 

[Hemzyy]

I think this one's finally got it all. The collector window would say it's generating a lot of reports but the final ZIP didn't have anything but the dumps. Had to re-run it a few times to get everything in the ZIP now.

 

[Arc]

All are network failures, but the cause is not explained. It may be anything like a failing network driver, an antivirus working ambitiously, or some other program monitoring networks.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

## Free up the startup. Otherwise Driver Verifier will fail to work. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

 

[Hemzyy]

Trying the Driver Verifier way. Thanks for all the help so far.

 

[Hemzyy]

Update: with all start-up items disabled and only utorrent and the antivirus, no BSOD for a long while. My suspicion is that I have disabled one of the culprit drivers/programs with the start-up items.

I have Driver Verifier on. Any thoughts?

 

[Britton30]

Run as normal leaving Driver Verifier on, hopefully you will get another BSOD. If none after 24 hours enable one Start up item at a time, to see if one gets a BSOD.

Arc may have a different method.

 

[Hemzyy]

I had two BSODs after. Grabbed the reports using SF Diagnostic. Attached now. Let me know what you can see in these.

 

[Arc]

Uninstall the QuickHeal crapware.

885b5154  93741000Unable to load image \SystemRoot\system32\DRIVERS\webssx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for webssx.sys
*** ERROR: Module load completed but symbols could not be loaded for webssx.sys[/COLOR]
 webssx+0xa000

Description here: What is webssx.sys ? (id:21522295) | System Explorer

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.