Solved BSOD whilst playing World of Tanks caused by atikmpag.sys

[Rudebadger]

Hi been getting frequent random BSODs whilst playing world of tanks. Each time the problems seems to be caused by atikmpag.sys. I have tried uninstalling and installing the most recent drivers but got another BSOD as soon as I tried to play the game again.

 

[Boozad]

All of the dumps are 0x116 VIDEO_TDR_ERROR (Timeout Detection Recovery) which can be down to the driver, heat, power to the card, the PCI slot it's in or a bad card among other things. Your driver isn't the most recent from what I can see so we'll try that first.

Download the latest driver from here and save it to your desktop. Download DDU and follow http://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html to remove all traces of your current driver. Reboot and install the downloaded driver.

[COLOR=Blue]BugCheck 116[/COLOR], {fffffa800b9ec060, fffff88004308848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR]
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

6: kd> lmvm atikmpag
start             end                 module name
fffff880`042fd000 fffff880`04393000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR=Red]Fri Nov 21 02:08:54 2014[/COLOR] (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try that and report back, upload new logs if you receive any more BSODs.

 

[Rudebadger]

Hi Boozad, thanks for the quick response

I am having problems with DDU I have downloaded it but, when I try to extract the 7-zip file to my desktop the files do not appear on my desktop. I have tried it a couple of times and the second time it even asked me if I wanted to replace files. Not really sure what the problem is here, any suggestions?

On another note I did remove the drivers through control panel, then reinstalled the most recent ones before I made my first post.

 

[Rudebadger]

Hi I managed to get DDU to work and have now reinstalled the latest drivers. If I don't have any more problems over the next couple of days then I will mark this thread as solved.

 

[Rudebadger]

Hi Boozad, not had any problems for last few days so marking this as solved. Thanks very much for your help

​

 

[Boozad]

I'm glad to hear all's working well. Sorry I didn't get back to you earlier when DDU wasn't working well but then saw you had worked around that. If you have any more issues let us know.