BSOD windows 7 64 bit

[Dave76]

I've found several identical problems on the G. Skill site, answer for most is RMA the RAM.



Let's try a couple of things first.
You have been installing the RAM in slots 1 & 3, or called A2 and B2, these are the blue slots, if this is correct try both 2GB RAM sticks in slots 2 & 4, or A1 and B1, the white slots.
See if it will boot and if there are any errors.

From your MOBO manual (< click to download your MOBO manual):
View attachment 86035

Page 44 of your MOBO manual shows you where to check the DRAM voltage. Tell us what the voltage is.
It's under the "OC Tweaker Screen" scroll down it should be at the bottom.

Page 51 of your MOBO manual shows you where to find the AHCI/IDE setting, look what it says and report back, DO NOT change the setting as it will BSoD and will not boot. There is a way to change it, but we'll get into that later if needed.

It's 1am in my time zone so, I'm off to get some sleep.
Read through your MOBO manual and look at the G. Skill forum to see similar issues.
And here

I'll check back tomorrow, or someone else may give some advice.

Good luck.

 

[hihallie3]

as for the ram they were both in slot a1 and b1 which are the white slots and i believe the correct ones.


the dram voltage is set to auto at the moment. however there are several settings with the minimum 1.30v and the max 2,05v

i also found where the ahci settings is i think.

any next step ?

 

[Dave76]

If you previously had the RAM in A1 & B1 the white slots, then try them in the blue slots, just to confirm if you still get a BSoD.
There are a couple more things to check and try, but I'll get back to this thread tomorrow.

There should be something showing the current DRAM Voltage, even when in Auto, look for this and tell us what it is.

Is the BIOS settings in IDE or AHCI?
Default is IDE.

The P/N for the RAM you have isn't on the Asrock H55M Pro Memory list.
The RAM may work on your MOBO, but may be an issue we'll have to come back to.

 

[hihallie3]

its in default so IDE

and i consulted the installation manual and it says use white slot B1 as first priorty and install both sets of ram in the same colour socket but i will try them in the blue anyway

 

[Dave76]

Yes try them in the blue slots, to check for stability, this will likely be in single channel mode, but might point us to a MOBO issue or rule one out.

 

[Dave76]

used the software you said and it found no issues with the ram in addition to using the software, i took out 1 of the 2gb ram sticks loading my pc with only 1 and it worked, and then switched them round and ran it with the other stick in.

so basically no BSOD with only 2gb of ram in however with 4gb of ram my pc decides to BSOD

Did you run memtest86 with both RAM sticks installed?

used the software you said and it found no issues with the ram in addition to using the software, i took out 1 of the 2gb ram sticks loading my pc with only 1 and it worked, and then switched them round and ran it with the other stick in.

so basically no BSOD with only 2gb of ram in however with 4gb of ram my pc decides to BSOD

Did you run the test with one stick of ram on each test and run for six passes?

finished the testing with memtest 86 and both memory sticks passed there test on all 6 passes for each one. any other ideas on the solution ?

If you haven't run memtest86 with both RAM sticks installed in A1 & B1, the white sockets, then run the test, 6 full passes.

Tell us if you get any errors.

the ram was purchased with the pc which was custom built for me at a computer shop near by so i guess they know what there doing, the tests and hard drive showed nothing was faulty so im unsure what caused the BSOD

the quote above was just after running it with 2gb of ram however after running it with 2gb of ram for a day the BSOD still happend

You can never assume that everyone 'knows what they are doing'.
OEMs quite frequently make errors, and so does everyone else.

You should ask the computer shop to test the RAM and MOBO, or lend you similar RAM so you can test it. This should narrow down the possible hardware issue between the RAM and MOBO.

If you got a blue screen on your first boot (from first post) this likely indicates a hardware problem. RAM or MOBO, testing with other compatible RAM (check MOBO compatible RAM list) will help point to which one is causing the blue screen.

assrock h55m pro (skt 1156)
intel i5 750(skt 1156) 2.67 ghz 4 cores, 4 logical processors
g.skill 4gb (2x2gb) ddr3 1.6mhz
i updated all the drivers i could find online, in the device manager and on the sites i know like nvidia
bios version: american megatrends inc. p1.30 06/01/2010
all settings in the bios are default and if i need to change them i will need help how to.
also when i tested the ram they were done 1 by 1 and in the slots they currently reside which is slot a1 and b1 in the mother board

Other things we can try:

1.) Type 'msconfig' in your start menu 'search programs and files' box, press enter.
Click boot tab, then 'Advanced Options' button.
On the top right, 'Maximum memory' box should NOT be ticked, if it is then de-select it.
Test for BSoD.

2.) If your MOBO has onboard graphics, take out the graphics card and see if you still get the blue screen. If no blue screen with 2GB then try 4GB.

3.) Go to BIOS, as per your MOBO manual, and manually set the DRAM voltage to 1.50v. Try first with one RAM stick, if OK try both RAM sticks.
If your still getting blue screens, bump the voltage to 1.55v, do not exceed 1.60v, to be safe.

Please report back on exactly which steps you have tried and the results, be specific and detailed.

 

[hihallie3]

ok iv done 2 steps

Run mem test with 2 sticks of ram: i only did 1 pass as it took over 1 hour and it was pretty clear there was a problem as in that 1 pass i got 2,220,638 errors. this was with 4gb of ram in slots a1 and b1 the yellow ones.

i also changed the bois settings to one the pc shop put in place as profile 1 on my bios, these settings didnt previously work but i noticed the volatge was set to auto in it so i change it to 1.5v as you stated and no BSOD this time but i will keep loading to see if anything changed. with these settings and 4gb of ram in i did the winsat mem test and here are the results.


if a BSOD occurs again i will try the other steps you suggested and report back

 

[Dave76]

The winsat mem test is where it should be, that's a good sign.

Run memtest86 again, if the manual voltage setting to 1.5v makes it more stable you should get less or no errors.

If there are no errors, run it to check for blue screen.

If there is an indication that it is running better, ie more time between BSoDs or less errors then increase the DRAM voltage to 1.55v.

These are the chipset drivers mentioned previously,INF driver ver:9.1.1.1020.
If your still having BSoD, install the chipset drivers, if you haven't already.

 

[hihallie3]

ok i will get back to you soon regarding any changes

 

[hihallie3]

have ran my pc with 1.5v 1.55v with and without the settings provided by the shop in the bios and i still get a BSOD. instrestingly when i change the settings the BSOD does not appear so if i keep changing the voltage every time i load my pc the BSOD does not appear.

 

[Dave76]

Are you selecting 'Save and Exit' after changing the settings in your BIOS?

After changing the BIOS settings, the next time you start your computer go and check the BIOS settings, they should be set as you changed them the last time.

 

[hihallie3]

i believe you miss understood when i change the settings they are still there next time when my pc loads.

what i was stating is that when i change the voltage the BSOD dissapears.

so when the voltage is 1.5v no BSOD for a while then there is one,
i then change the voltage to 1.55v and there is no BSOD for a while, but then the BSOD occurs again
so i change it back to 1.5v the BSOD is not there and so on .

 

[Dave76]

At this point I recommend to check for an updated chipset driver.
Before installing any drivers, make a restore point, this is normally done automatically just be sure it is turned on and working.
It's also a good idea to make an image backup, just in case restore point fails. Try Macruim Reflect free version.

These are the chipset drivers mentioned previously,INF driver ver:9.1.1.1020.
If your still having BSoD, install the chipset drivers, if you haven't already.

After updating the chipset driver, if you are still having BSoDs.

Are the RAM timings, below, set to auto or are the numbers entered in BIOS RAM settings?

View attachment 86920

If they are set to Auto, manually enter them as per JEDEC #4, 9-9-9-25, and leave the rest on auto.

Next step:
Do you notice any improvement when increasing the DRAM voltage?
Is it longer between BSoDs?

If the BSoD is improving but still returning with 1.5v and 1.55v, set it to 1.6v.

Don't go above this voltage without reporting the results first.

 

[Dave76]

Can you confirm if this is the RAM you have, Ripjaws F3-12800CL9D-4GBRL (2Gx2)?

CAS Latency 9-9-9-24-2N
Capacity 4GB (2GB x2)
Speed DDR3-1600 (PC3 12800)
Test Voltage 1.5 Volts

 

[hihallie3]

confirmed they are the ram i have, i will try those steps today however i am going on holiday (vacation) for 1 week tomorow so i wont be able to comment back until then sorry

 

[Dave76]

Have a nice holiday,

Just reply to this thread when you get back, and I'll get a notification.

Let me know the results of any steps you try.

 

[Dave76]

I've just been reading at the G.Skill Tech Forum, there are quite a few Cold Boot issues just like yours, BSoD when booted then runs OK, with occasional random BSoDs.

Looks like the fix is RMA the RAM.
The GSKILL TECH repeatedly says to set the timings manually, if that doesn't work then return the RAM for new ones.

You can try the steps mentioned, but if no success, then you should return them.

 

[hihallie3]

back from holiday and i am going to take the pc to the shop to let them try and fix it as the stats they set up in the bios are the RMA i believe and it still doesnt work so i will ask them to add new ram and see if it works and so on keep reading back to see if i have any more issues please

 

[CarlTR6]

Let us know the outcome.

 

[Dave76]

Hope you had a good holiday.

Sounds like a good plan.

Let us know how it works out.