BSOD with Chrome open, error 0x0000009F DRIVER_POWER_STATE_FAILURE

[SteveDz]

Hello,

I have been getting this BSOD about every 2 months, and have been meaning to look into it. Today I received 3 times within 4 hours. Each time I was not doing anything different than my normal use.

 

[Thedoctor44]

Daemon Tools is a well known cause of BSODs, it should be removed.
If you use such a tool then you need to look for an alternative replacement.

If that doesn't fix the issue then roll back your Nvidia driver using the device manager as I've seen a lot of cases recently where the latest versions of Nvidia and AMD drivers have been causing issues.

Go to the start menu

1. Type Device Manager
2. The under Display Adapters click on your graphics card
3. Right click and select properties
4. Then under the Driver tab select roll back driver

Irp is active with 4 stacks 3 is current (= 0xfffffa80071afa10)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 ffffffffc000000e
 [ 16, 0]   0  2 fffffa8009f79a10 00000000 fffff8800f7f4f38-fffffa800c357650    
	      *** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]sptd.sys[/COLOR]
 \Driver\pci	nvlddmkm
			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a911040 00000000 fffff800032b5710-fffffa800a03e9c0 Success Error Cancel pending
	       \Driver\[COLOR="red"]nvlddmkm[/COLOR]	nt!IopUnloadSafeCompletion
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800cc62f10    

			Args: 00000000 00000000 00000000 00000000

 

[SteveDz]

Thanks for the reply.

It crashed again right after i finished posting.

I Could not locate Daemon tools on my computer.

I have rolled back the drivers.

 

[Thedoctor44]

Have you checked in the control panel?
You could try using Revo Uninstaller.

Upload the latest dump file.

We need to remove Daemon Tools though, it's a well known cause of BSODs.

 

[SteveDz]

I had checked Control panel.

In revo uninstaller I see no Daemon Tools either.

 

[Thedoctor44]

There are no new dump files.
Are you still have issues?

 

[SteveDz]

It has not crashed since I rolled back, but I'm unsure it's completely fixed as the crashes seemed sporadic.

 

[Thedoctor44]

Well just wait a bit and see.
In time when you feel the issue has been resolved mark the thread as solved.
If you get any more crashes upload the dump files and I'll take a look.

 

[SteveDz]

Will do. Thank you for your help.

 

[Thedoctor44]

No problem

 

[SteveDz]

crashed while AFK doing a backup

 

[Thedoctor44]

Still getting Nvidia driver issues.
Try rolling back to 314.22
Only install the graphics driver and Physx.

Here's some more instructions to help you if you get stuck.

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html#post2740806

 

[SteveDz]

Im uncertain which of the Nvidia drivers i am to uninstall and wanted to double check, here are the ones installed.

 

[Thedoctor44]

I've never seen the Nvidia Performance, System Monitor and Nvidia drivers.
They're very old.
Uninstall them all.

Create a restore point before though just in case.

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

 

[SteveDz]

Okay so just those 4? None of the others?

 

[Thedoctor44]

Uninstall all Nvidia drivers and roll back to 314.22

 

[SteveDz]

I rolled everything back and it seems to be working fine again a week after. Thanks for the help.

 

[Thedoctor44]

That's good to hear
Any more issues let me know.

 

[SteveDz]

Hello again.
I have started to receive another BSOD. I don't recall installing/updating anything in quite a while. The only thing I did notice was that my laptop CPU/GPU were starting to idle at much higher temperatures. Usually it sits at about 40-50 C but recently it was at 60-80 with no programs running.

attached is the ZIP and an image of the blue screen itself.

Thank you,
Steve

 

[SteveDz]

More logs

Here are more recent logs.