BSOD with DRIVER_POWER_STATE_FAILURE upon hibernate

[nzabad]

Hello all,

I have been getting the BSOD for the last 3+ weeks whenever I try to hibernate my laptop or put into sleep (where eventually it will go into hibernate after a while).

Not sure which driver is causing this, so need expert advice to understand what is going wrong.

For Laptop details please see my profile.

I am uploading the SF logs and a couple of snapshots of the BSOD.

Thanks in advance

 

[Northernsoul55]

Hi,
Firstly Im no "Expert" but may be able to help :

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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80003070b45, fffff8800da4a350, 0}
Probably caused by : msrpc.sys
1: kd> !analyze -v
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* Bugcheck Analysis *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Faulting driver: igdkmd64.sys
Relates to: Intel Graphics driver
Please update:
:ar: http://downloadcenter.intel.com/Default.aspx
Update this driver:

Faulting driver: iaStor.sys
Refers to: Intel Storage drivers
:ar: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
These drivers are causing issues:

Faulting Driver: VSApiNt.sys
Trend Micro Internet Security
Faulting Driver: tmtdi.sys
Trend Micro Internet Security
Faulting Driver: tmwfp.sys
Trend Micro

You have Trend Internet Security installed causing issues:
I would suggest that you uninstall:
:ar: http://www.sevenforums.com/tutorials/78961-av-uninstallers.html
As an alternative please install:
Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

:ar: Microsoft Security Essentials - Microsoft Windows
Also ensure you have all Windows updates installed.

Also update all network/wireless/LAN related device drivers from HP:
:ar: http://www8.hp.com/uk/en/support-drivers.html?jumpid=ex_r11400_uk/en/PPS/EMEA/_ps_g_DriversBroad_HPPPSSupportUKDrivers&k_clickid=EMEA|18|63775|1e48eeb5-98da-92e8-7b84-00003a106f4b

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Finally run SFC to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt (note the space between SFC and /scannow)
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Post back any results / observations

Cheers

Dave

 

[nzabad]

Thanks a lot for the detailed analysis Dave.

I will apply your recommendations in the next day or two and get back once I can confirm that the issue is resolved.

Regards,
Nehad