Bsod

[robwithtoast]

- x86 (32-bit) or x64 ?
64
- the original installed OS on the system?
Yes
- OEM = came pre-installed on system
Yes
- Full Retail = you purchased it from retailer
Hp.com

- What is the age of system (hardware)?
Just bought this computer. Hp Envy 14
- What is the age of OS installation (have you re-installed the OS?)
No re-install

What happens is the computer will freeze and restart at random times. When it restarts windows says would you like to resolve this problem. It says the problem is blue screen even though I never received a blue screen.

Last file in the folder is the report.

 

[richc46]

You have given 3 bsod reports. 2 indicate AFD.sys. The third network. Check your NIc and network drivers and cards

 

[richc46]

You have 3 bsod reports. Two inidcated that afd.sys is causing the problem, the last inidcates
NETw5s64.sys,
Update nertwork drivers and cards.

 

[robwithtoast]

What do you mean update the card? I know I can update the drivers.

 

[richc46]

Probably more accurate to say, update drivers and look for any firmware updates, applicable to your network.

 

[robwithtoast]

Ok I will update the drivers.

 

[robwithtoast]

Updated my drivers. I'll see what happens, if nothing I will try to update firmware on my network.

 

[robwithtoast]

Seemed to do the job haven't crashed since I updated. Thank you very much.

 

[richc46]

Hope it works. In this case, I think that the problem was corrected.