Solved Bsod

[icarus505]

Bsod every 20 mins of being idle

After 15-20 mins of being idle (watching a movie on netflix or quicktime, or not doing anything) my PC restarts itself. I get the following messege. I would greatly appreciate any suggestions as this has been going on for a good while now and it is anooying me to say the least. Thanks

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800D371028
BCP3: 00000000BF800000
BCP4: 0000000000200401
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[icarus505]

here the DMP files

View attachment 337652

 

[Arc]

Hi icarus505.

I would suggest you to uninstall Gigabyte bloatware from your computer.

Start Menu\Programs\Gigabyte\App Center

Apparently it is Gigabyte Cloud station (one element of the App Center) that is causing the BSOD.

View attachment 337659
​

The most secure way get rid of bloatware is to follow http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html, with a special reference to Point #13

13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.

Let us know how the computer is running after doing it.
_______________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800d371028, bf800000, 200401}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d371028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  ubssrv_oc_only

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`009f7b58 fffff800`039f8a3b : 00000000`00000124 00000000`00000000 fffffa80`0d371028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`009f7b60 fffff800`0358d463 : 00000000`00000001 fffffa80`0d130a60 00000000`00000000 fffffa80`0d130ab0 : hal!HalBugCheckSystem+0x1e3
fffff880`009f7ba0 fffff800`039f8700 : 00000000`00000728 fffffa80`0d130a60 fffff880`009f7f30 fffff880`009f7f00 : nt!WheaReportHwError+0x263
fffff880`009f7c00 fffff800`039f8052 : fffffa80`0d130a60 fffff880`009f7f30 fffffa80`0d130a60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f7d50 fffff800`039f7f0d : 00000000`00000008 00000000`00000001 fffff880`009f7fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f7d90 fffff800`039ebe88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009f7dc0 fffff800`034754ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009f7df0 fffff800`03475313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f7f30 fffff800`0346d7b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`21619638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0x208


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae

FAILURE_ID_HASH:  {addebe90-d04a-b9c9-a39c-2531fe75dd4e}

Followup: MachineOwner
---------

 

[icarus505]

Thanks for the info! I will uninstall the Gigabyte app and see if that does something. If it continues to behave the same (BSOD) then a fresh install of windows 7 will be my next move. I will keep you posted and thanks so much!
Cheers

 

[icarus505]

It looks like uninstalling the Gigabyte app and thus its bloatware solved the problem! Thanks again!!

 

[Arc]

Good news. Let us know for any further BSOD.