Solved BSODs when booting up computer

[tonytheostrich]

Hello, I got some BSOD troubles I hope you fine folks can help me with. So let me describe what's been happening:

Whenever I cold boot up my computer first thing in the morning, chances are the computer will get a BSOD. After maybe 15 minutes of shenanigans, the computer works just fine for the rest of the day, until I shut it off for the night and the whole thing starts over again.

Now, this has happened before, when I had Vista on this computer. It got so bad, I went to a local computer shop that offered a reformat along with a free copy of Windows 7 Ultimate and Office 2007 for $75 (iknowright?). And for a month it was peaches and cream, but now the BSODs have been rearing its ugly head again.

Anyway, I tried to look at the minidumps with BlueScreenView and Windows Debugging Tool, but I just can't make heads or tails of it, so I come to you folks. I'll attach the zipped file SF Diagnostic Tool created. Thanks.

 

[Dsprague]

had a look through your dump files and noticed a few things:

First it seems that zone alarm is causing your bsod:

fffff880`09217d88  fffff880`040f38a1Unable to load image vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x8d8a1

Driver Reference Table - vsdatant.sys

Please uninstall it and replace it with a combination of Microsoft security essentials and Malwarebytes Anti-malware

Tip: when installing Malwarebytes be sure to uncheck the box offering to start a free trial.

Update your bios it is very old:

 BIOS Release Date             [COLOR=Red]04/21/2008[/COLOR]

updates can be found on the computer manufacturers webpage

 

[VistaKing]

Hi Tony

Open up command prompt by clicking on rb: type CMD inside Search programs and files . Press [ENTER]

In command prompt enter the following

systeminfo | find "BIOS Version:"

   Note

The | pipe symbol can be found using SHIFT + \ (just above the [ENTER] key)

Type the command below in the command prompt to locate the model of the laptop

wmic csproduct get vendor,name,identifyingnumber

 

[tonytheostrich]

Thank you guys for the replies.

I uninstalled Zone Alarm. Should I also uninstall AVG Free Edition as well?

As for my system info and the BIOS, it's a HP Pavilion Elite m9250. Does the BIOS download on the HP website do anything to my Windows 7 installation, since it originally had Vista on it?

 

[VistaKing]

Run the command above to generate a list of the bios version . The bios doesn't do anything to the Windows 7 installation.

 

[tonytheostrich]

Ok, I just updated my BIOS. It is now American Megatrends Inc. 5.43, 9/10/2009. It used to be 5.23.

I got the BIOS update from the official HP website

HP Pavilion Elite m9200 Desktop PC series*-* IPIBL-LB Motherboard BIOS Update - HP Business Support Center

I also installed Malwarebytes Antimalware

Hopefully that's the last of it, but I can't be sure until I turn off my computer overnight and cold boot it tomorrow.

 

[Dsprague]

Let us know how things go.

 

[tonytheostrich]

I turned on my computer and worked on it for around an hour, no problem, so the early morning BSOD didn't appear this morning.

Now, before I declare this a victory for the good guys, I'll give this another week to see if it's truly gone.

 

[Dsprague]

Sounds good glad to hear everything is running smoothly.

 

[tonytheostrich]

Hello, it's me again. Got another BSOD problem, same symptoms of going haywire for the first 15 minutes.

 

[Dsprague]

It looks like this time it is being caused by your graphics card driver, the driver in question seems to be up to date:

kd> lmvm nvlddmkm
start             end                 module name
fffff880`05881000 fffff880`0632c000   nvlddmkm   (deferred)             
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Thu Mar 14 21:37:00 2013[/COLOR] (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try rolling back to an earlier version and see if it stabilizes.


if not please:

Uninstall the driver

Reboot

Run driver sweeper

Reboot

Reinstall the latest driver

Reboot

 

[tonytheostrich]

Ok, I uninstalled my graphics driver based on your instructions. When I was running Driver Sweeper, Windows installed something called WDDM v1.1 for my card, but without it, I couldn't install the new driver.

Now I'll have to see tomorrow if this worked or not.

 

[tonytheostrich]

Ok, this time, there was no BSOD, but the same symptoms of going haywire for the first 15 minutes and working fine after. The computer just turned the screen off within 15 minutes of turning it on and the fans ramped up to 100%, until I forced a shutdown. Since there was no BSOD, there was no minidump associated with it. I'll run SF Diagnostic Tool anyway to see if there's something different. I'll also do a virus scan to see if it's infected.

 

[VistaKing]

NAME​

|

VERSION​

|

RELEASE DATE​

|

OPERATING SYSTEM​

|

DOWNLOAD​

Nvidia Geforce 8600 GT|314.22|2013.03.25|Windows 7 64-bit, Windows Vista 64-bit, Windows 8 64-bit|
Download

 

[tonytheostrich]

Hello, it's me again. I got a BSOD again after several days of uninstalling and reinstalling the graphics driver multiple times with no success.

 

[VistaKing]

Hi tonytheostrich

Your latest dmp file points to driver netr7364.sys

Which belongs to your wireless card

STACK_COMMAND:  kb

FOLLOWUP_IP: 
netr7364+3491a
fffff880`074f491a ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  netr7364+3491a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netr7364

IMAGE_NAME: [COLOR="Red"] netr7364.sys
[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  49b9cf44

FAILURE_BUCKET_ID:  X64_0xA_netr7364+3491a

BUCKET_ID:  X64_0xA_netr7364+3491a

Followup: MachineOwner

Pretty old driver

Loaded symbol image file: netr7364.sys
    Image path: netr7364.sys
    Image name: netr7364.sys
    Timestamp:        Thu Mar 12 20:13:08 2009

 

[tonytheostrich]

Hmm, I don't really use my wireless at all. Is there a way to disable it within Windows, or should I look inside my computer and take it out? I would prefer the former, since I don't have any PCI covers for the back of my computer.

Also, I tried updating the drivers with a download from the manufacturer's website, but it says I don't meet the minimum requirements, probably because I upgraded to 7 from Vista.

 

[VistaKing]

Right click on Computer either from the start menu or from the desktop. Choose Manage . Inside Computer Management window click on Device Manager locate the wireless card (should be under Network Adapters) Right click on the Wireless card and choose Disable.

 

[tonytheostrich]

Ok, I disabled the wireless. I'll come back and report if there's more BSODs later.

 

[VistaKing]

If you get anymore BSOD upload the dmp file using the tool and again clicking on the GRAB ALL button .