BSODs

[bpreston]

Trying to resolve BSODs. Win 7 64 bit, 4 megs memory. BSODs seem to relate to video drivers. Newly build machine, fresh install. Here's the zipped dumpfile. When I open it I don't see text, so I hope this zipped version is readable by others.
Thanks.
Brian

 

[Pauly]

Just checked your dump & its pointing at NETIO.SYS

 

[zigzag3143]

Trying to resolve BSODs. Win 7 64 bit, 4 megs memory. BSODs seem to relate to video drivers. Newly build machine, fresh install. Here's the zipped dumpfile. When I open it I don't see text, so I hope this zipped version is readable by others.
Thanks.
Brian

Brian Hi and welcome

This crash was probably caused by NETIO.sys. Beyond that it was vague as to why. The usual remedies apply

Update drivers-- BIOS

run system file check to verify and repair system files
type cmd in search>right click run as admin>SFC /SCANNOW

Just a gut feeling but
download and run memtestx86 for several hours to stress ram and see if there is a heat issue

As usual if you are overclocking stop

yet another 64 bit crash

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120609-19562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
[B]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/B]
Machine Name:
Kernel base = 0xfffff800`02a4f000 PsLoadedModuleList = 0xfffff800`02c8ce50
Debug session time: Sun Dec  6 20:44:41.932 2009 (GMT-5)
System Uptime: 1 days 5:42:59.023
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002ac7609}

Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )

Followup: MachineOwner

---------

 

[usasma]

netio.sys is a part of the networking subsystem on your computer.
As such it's advisable to update the networking drivers on your system.

Visit the website of the network device manufacturer to obtain the latest Win7 driver for your system.
If you have the latest driver already - uninstall it, then install a fresh copy of it from the manufacturer's website.

Post back if the BSOD's continue.

 

[bpreston]

Thanks. I'll work on that as soon as I have a block of time and a usb drive--my motherboard maker has good instructions on how to flash the bios from a thumb drive, but I've not done it before so I need to walk slowly through the directons.
I'll let you know if that appears to be a cure.

Brian

 

[bpreston]

BSOD

Updating the bios has provided several days of heavy streaming video with no problems. It appears to have solved my concern. Thanks!
Brian

 

[bpreston]

BSOD again

Sorry guys. I had 3 days without a BSOD. Had one when I came to my machine today. I reviewed the suggestions here and started the scannow as zigzag3143 suggested, since I hadn't tried that. Left the machine to run--it seemed to be running, but when I came back it had BSODed while I was gone. I downloaded memtest but I'm stuck trying to unzip it and put the iso on a disk. With all the admin security issues that crop up here in spite of me having admin rights (that rarely work) I can't see the program on the CD. I go into winzip using run as administrator, but when I try to unzip the file I get told I don't have rights to do that and I don't seem to be able to create the iso to run the program.

I've done a mem test using the simple versions I find installed in win 7 and nothing shows up as a problem. I'm not overclocking and I have a cooling fan, so heat should not be such a problem. The failures were coming when running video--last nite's failure and today's failure while running the scannow procedure were not video related.

Here's the latest zip version of the dumpfile after my last BSOD. I would be happy to try memtest if I can get past the rights issues to create a disk. I don't have a floppy drive on my machine.

Thanks for ideas in the next round of suggestions.

 

[zigzag3143]

Updating the bios has provided several days of heavy streaming video with no problems. It appears to have solved my concern. Thanks!
Brian

Bpreston

the group of us that do the bulk OF BSOD's have some generic advice which seems to heave helped. Im glad you are 24 hours in without. Let us know


Ken J+

 

[jcgriff2]

Bugcheck = 0x7f (0x8,,,) = CPU generated a trap; double-fault caught; BSOD signaled. netio.sys listed as probable cause. i believe double-fault occurred due to possible/potential LOCK situation. netio.sys is innocent bystander.

You've got KIS and Zone Alarm installed. Both should go b/c the 3rd party firewall interferes with Windows 7 system servies via NETBIOS ports.

Please see the end of this post for removal instructions --> http://www.sevenforums.com/447566-post21.html

This Asus driver s/b updated as well -

 AsIO.sys     Mon Dec 17 04:11:49 [COLOR=red]2007[/COLOR] (47663D55)

 

[bpreston]

Follow up from your post, jcgriff...

I can't use the ZA uninstaller--I open ZA, get to the unstaller, click on run as admin, it comes up with a screen to verify permission to uninstall. Then a screen comes up witha button to begin to unstally, but after I click on uninstall, nothing happens. ZA is still there. I've tried it with ZA running and not running. I have not yet tried the manual delete that you reference. Should I try that or is there something I'm missing. The permissions in Win 7 are getting in my way with almost everything I do, despite my having installed as the administrator. I didn't do an admin account separately from my own standard account--I have my admin and a standard for my wife.

You mention KIS. I have nothing from Kaspersky installed unless something was added in the background. I have spybot, but no other antiviral or spamware except ZA. This suggestion, and why it might show up in the dump file, puzzles me.

If I succeed with killing off ZA, do you still suggest the same antiviral as your prior post? I did update ZA to a Win 7 version that was reported to work well with Win 7 64 bit. Is this unique to my Asus motherboard bios?

Thanks.

 

[jcgriff2]

I don't have an answer for you on ZA - a truly horrible product in my book.

As for Kaspersky, the dump clearly shows KIS drivers:

[FONT=Lucida Console]fffff880`03e93000 fffff880`043bc000 kl1  [COLOR=red] kl1.sys[/COLOR] Fri Sep 25 09:59:13 2009 (4ABCCCB1)[/FONT]
[FONT=Lucida Console]fffff880`018dd000 fffff880`01939000 klif [COLOR=red]klif.sys[/COLOR] Tue Sep 22 06:31:19 2009 (4AB8A777)[/FONT]

 

[pestul]

I don't mean to interfere with this thread, but is it known of any BSODs caused by the security features of AVAST! and Windows firewall. I don't have any other 3rd party security services running... oh and Windows Defender is running.

 

[bpreston]

kll.sys

jcgriff2:

I'm working on removing Zone Alarm, but I'll be out of circulation for about 2 weeks before I can get to it. In the meantime, you've identified kl1.sys and klif.sys as Kaspersky drivers on my machine. Since this is a freshly built machine that came with a bare hard drive, and I'm the only one installing software, and I didn't knowingly put any Kaspersky on the machine, I'm stumped about where it came from, and how to get rid of it. Nothing from Kaspersky shows in programs and features to remove.....

 

[usasma]

Other manufacturer's will call the product their own - but will use other antivirus'
What security software have you installed on the system?

 

[usasma]

pestul - Please start your own thread so that your issues can get the individual attention that they deserve.

 

[bpreston]

Antivirus....

Usama,
I have Sprybot Search and Destroy, and Zone Alarm. I've installed nothing more that I know of. While I was trying to be careful not to download crapware, I know something I downloaded dumped Yahoo on my system and reset my home page to Yahoo, and also started to give me popups for a free virus scan. I think it was a McAfee scan product, though. I deleted Yahoo because I was POed that it got dumped without asking, and I deleted (I thought) the virus product. Perhaps something like this is what happened. In any case, how do I remove the stray items? Nothing but ZA and Spybot show up in my programs, and due to some licencing glitches on ZA, the program thinks my licence expired and won't open or update either.

 

[usasma]

Try running the free Kaspersky removal tool from here: Service messages
If the drivers aren't removed by that, go into C:\Windows\System32\drivers and rename both Kaspersky files to end in .BAK

I'm downloading the ZoneAlarm suite right now to see what's inside of it. BRB....

 

[usasma]

Interestingly, when I downloaded the latest trial version of Zone Alarm and extracted the files from it, I found that at least part of it is based upon Kaspersky.

zaSuiteSetup_91_008_000_en\TVDIR\avsys\install\instdrivers\kl1\x86\kl1.inf contains strings referring to Kaspersky. That same folder also contains the driver file kl1.sys (the klif.sys file is in another folder near to this one).

So, the Zone Alarm uninstaller should be the preferred tool to remove that Kaspersky stuff from your system.

 

[jcgriff2]

Interestingly, when I downloaded the latest trial version of Zone Alarm and extracted the files from it, I found that at least part of it is based upon Kaspersky.

zaSuiteSetup_91_008_000_en\TVDIR\avsys\install\instdrivers\kl1\x86\kl1.inf contains strings referring to Kaspersky. That same folder also contains the driver file kl1.sys (the klif.sys file is in another folder near to this one).

So, the Zone Alarm uninstaller should be the preferred tool to remove that Kaspersky stuff from your system.

Simply an outstanding find, John !

I honestly never considered that Zone Alarm would contain KIS drivers.

THANK YOU !

John

.

 

[bpreston]

I removed Zone Alarm and that has solved the problem entirely. Running crash free for a month now. Thanks, everyone.

Brian