Build 7601 "Windows is not genuine" Message

[SixtyTwoEleven]

Hi

Have this message on the desktop of the PCs in the house and it beginning to irritate me even though it doesn't seem to have an adverse effect (yet). Brief history - PC was purchased in Dec 2009 from a large UK company called Mesh Computers. I bought two others from them at the same time (Xmas presents for the children). Came preloaded with Windows 7 Premium 64bit(with registration key sticker stuck to the top) and has functioned without issue since.

Fitted a new hard drive 2 months ago (no other hardware changes since new), reloaded Windows 7 from supplied disk, of which I have 3. Have taken all the updates. Don't know when the message first appeared as I'm not the main user. When I look at the system settings under Windows Activation there is a link that read 'You must activate windows today. Activate Windows now'. However nothing happens when I click on it. A little lower on the screen by the side of Product Key the 'Change Product Key' link does nothing either.

Details from the MGADiag Tool:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PH6KQ-KK47H-FY3HY
Windows Product Key Hash: eCycK8/ixwvSE7Ov7ragknQH/9c=
Windows Product ID: 00359-OEM-8802021-18119
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3D06A59C-CF55-4400-8618-AC57257C1A41}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3D06A59C-CF55-4400-8618-AC57257C1A41}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FY3HY</PKey><PID>00359-OEM-8802021-18119</PID><PIDType>3</PIDType><SID>S-1-5-21-3361236988-1751548390-2029826714</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090902000000.000000+000</Date></BIOS><HWID>928D3B07018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>12FB1E83187572A</Val><Hash>Uqi1LUIkeeCkjPQf3zlcCQ9sIm4=</Hash><Pid>81602-917-0443575-68797</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-020-218119-02-2057-7600.0000-2362013
Installation ID: 015044800851463250611152062401095484683475926855825601
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: FY3HY
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 30/10/2013 18:40:44

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:29:2013 10:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80004002
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GEmURYgRG8OP1TyEDPsUdhk6kU6RrZSMFkYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            090209        APIC1051
FACP            090209        FACP1051
HPET            090209        OEMHPET 
MCFG            090209        OEMMCFG 
OEMB            090209        OEMB1051
SSDT            A M I         POWERNOW

First stop Google and the have looked at a few related posts on here, but lots of blind alleys. PC has McAfee virus protection as supplied by my ISP and I don't know that anything else is relevant.

Thanks for any pointers.

 

[NoelDP]

You appear to have neglected to activate the license.
If Internet Activation fails, use telephone activation....



telephone activation (operator calls)

Click on theStart button

in the Searchbox, type

SLUI 4

and hit the Enterkey

follow theinstructions, but when asked which service you require by the telephoneansafone, do NOT reply - this should force an operator to respond, who can dealwith you

 

[SixtyTwoEleven]

OK many thanks for the quick response NoelDp - in the scheme of things, that's very straightforward. The fact that I can no longer activate via the PC itself led me to believe that the problem is more complicated than that.

 

[SixtyTwoEleven]

OK thought I'd give it a go today, but not there yet. Nothing happens when I type 'SLUI 4', and Task Manager tells me that Windows Activation Client is not responding.

 

[NoelDP]

Hmm - there's no apparent problems in the report...

Please run a full CHKDSK and SFC scan....



Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.



At the Command prompt, type



CHKDSK C: /R



and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, pressEnter, and then reboot.



The CHKDSK will take a few hours depending on the size of the drive,so be patient!



After the CHKDSK has run, Windows should boot normally (possiblyafter a second auto-reboot) -

then run the SFC.



SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.



At the Command prompt, type



SFC /SCANNOW



and hit the Enter key



Wait for the scan to finish - make a note of any error messages -and then reboot.





Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and upload it to your SkyDrive Publicfolder (http://skydrive.live.com ) and post a link to it so that I can take a look.



Post a new MGADiag report with details of any error messagesencountered.