blacktrain
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I've got the black screen with message in lower right corner. The laptop is a HP Elitebook 8730w. The sticker on the bottom indicates it was originally loaded with windows vista, but it currently has windows 7 ultimate. My ex-wife got this computer from her work, and I believe she put a different hard drive in it, and I am unaware of where the windows 7 ultimate came from. It was working normally for nearly a year before this message started appearing. Does the diagnostics provided give any insight as to what the issue might be? Do I need to buy new genuine software, or is their some other issue? Any help is greatly appreciated. Thanks!
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-8KVC4-3KC7K-J32DD
Windows Product Key Hash: PHJcAWE4JGLfZrQIl4YYd3VPEDw=
Windows Product ID: 00426-OEM-9425602-37307
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {AD7682A4-1CCD-4A33-89F1-F558BFD7628D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AD7682A4-1CCD-4A33-89F1-F558BFD7628D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J32DD</PKey><PID>00426-OEM-9425602-37307</PID><PIDType>8</PIDType><SID>S-1-5-21-2802124424-2093103077-1661845677</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8730w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PAD Ver. F.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080926000000.000000+000</Date></BIOS><HWID>79973907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00188-256-037307-02-1033-7601.0000-3632013
Installation ID: 015306972500969655174786485362454876259595891262502996
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: J32DD
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 8/24/2014 7:16:45 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:24:2014 19:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OgAAAAEABwABAAEAAAACAAAAAgABAAEAeqimeDfoDnBufTKA4Ia0WVDx7Dn2hLKkGuxA0LbNZE5Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 30EC
FACP HPQOEM 30EC
HPET HPQOEM 30EC
MCFG HPQOEM 30EC
ASF! HPQOEM 30EC
TCPA HPQOEM 30EC
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataPri
DMAR
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Hp Elitebook 8730w
- OS
- windows 7 ultimate 32bit