Can not add exception to Windows firewall in windows 7

[mrcapi937]

When I try to add an exception I get an error message that says "Windows Firewall can not ad "program name" to the list of exceptions. I currently have no exceptions in the list and can not ad any program to the exceptions list. Whats happening?

 

[ShamrockRig]

What is it your trying to add to the exception list?

 

[mrcapi937]

I am trying to ad firefox to the exceptions list. Currently I am randomly loosing internet access. The modem remains connected to the router but IP4 says no internet access. If I turn off Windows Firewall and then click on Windows Network Connection then Status then diagnose it fixes the problem temporarily. Therefore its clear that it is a firewall problem, furthermore I should be able to ad any program to the exceptions list, I can not add any program.

 

[ShamrockRig]

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other Services

• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

 

[mrcapi937]

Here is the scan.
Thanks

Farbar Service Scanner Version: 10-11-2013
Ran by Olga (administrator) on 20-11-2013 at 20:28:35
Running from "C:\Users\Olga\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\\EnableFirewall" registry value does not exist.

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2013-10-12 13:50] - [2013-09-13 19:10] - 0497152 ____A (Microsoft Corporation) 314C17917AC8523EC77A710215012A65
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-10-12 13:50] - [2013-09-07 20:30] - 1903552 ____A (Microsoft Corporation) 40AF23633D197905F03AB5628C558C51
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

 

[angeljames]

Windows 7

Click Add Icon and select Control Panel.
Click System and Security.
Click Allow a program through Windows Firewall to open the Allow programs to communicate through Windows Firewall screen.
Click to check mark the box for the program you want.
NOTE: If the program is missing from the Allowed programs and features: list, click the Allow another program... button and browse to the directory for the program executable file, then click OK.
Click OK to close the Allow programs to communicate through Windows Firewall screen.

 

[mrcapi937]

Problems solved. This was a virus. The only program that could detect it was Malwarebytes Anti-rootkit. Malwarebytes : Malwarebytes Anti-Rootkit

Had to run it several times. Everything seems to be running smoothly now. Thanks for the assistance.